Viabox

As it was stated before and now again. Before you can pay the shipping charges you must agree to Terms & Conditions. The system will not let you bypass this step and pay for your items to be forwarded, therefore, there is nothing we need to do and explain further as you agreed to all.Your agreed to use our service, you agreed to pay the shipping charges that were displayed on your online account. Paying Asendia, your package was sipped via Asendia and once it arrives to Canada, Asendia hands over the package to Canada Post which is their partner in that country. Your package was shipped via the service you choose.

The tracking # provided by the customer shows no delivery. We are responding to the tracking # in question.

The tracking # [redacted] provided by the customer is a NON working tracking #. It was not delivered to our warehouse nor is there any proof of delivery
of this tracking # [redacted].
 
All of the other items that customer wanted us to forward have been shipped to the...

customer.

This customer's ([redacted]) package was shipped and delivered. There was an issue with the shipping carrier where they delayed our Pallet which had almost 100 packages. The issue was with their third party company that they use to pick up pallets did not registered our pallet as being picked up,...

therefore, [redacted] was delayed but was delivered to this customer. [redacted] has been with Viabox for a long time and we still provide our services to her. If you would like proof of communication between us and the shipping carrier regarding the pallet it can be provided. 
Adam P[redacted] | Business Relations Managerwww.viabox.com | [email protected]
[redacted]
Portland, Oregon, 97217, United States

Complaint: [redacted]
I am rejecting this response because:
IIf this is your attitude, then it is incumbent upon you to...

cooperate in finding/contacting the responsible party/ies, or you are equally complicit in their deceptive business practices. I will se to it that not only the Revdex.com, but paypal, credit card companies, etc, are well aware that you condone and in fact participate in fraudulent business practices. Lie down with dogs, get up with fleas.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The item was found by your warehouse and I was notified.
So my current issue looks like it could be resolved.
I'd suggest there's a problem in communications about item status on your end.
Sincerely,[redacted]

Customer is fully aware of the cost to have the item forwarded to their destination. We are a package forwarding company and the cost of forwarding a package depends on it weight and size.  According to our Terms & Conditions to which the customer agreed upon at the time of the sign up...

and before submitting the payment for the shipping cost the following is stated:. Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. For more information about the dimensional weight, please visit http://en.wikipedia.org/wiki/Dimensional_weight. All Packages are shipped on a limited liability basis. In no event shall Viabox be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind. In no event shall Viabox be liable to anyone for any direct damages of any type or kind (including lost profits) from performance of Viabox or its shipping carriers.. Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. For more information about the dimensional weight, please visit http://en.wikipedia.org/wiki/Dimensional_weight. The Shipping calculator shows results for the discounted shipping rates available to the selected destination. All shipping rates are shown in US dollars. Packages are forwarded by the shipping carriers that are available on the Shipping calculator, however if a certain shipping carrier does not offer a certain shipping method such as Priority or Economy service to the the area where the customer is located, we will automatically use an alternate shipping method offered by the same carrier. If the shipping carrier charges a remote area surcharge to deliver packages to the area where the customer is located, this surcharge will be requested from the customer before we ship his packages to him. If the customer does not pay the remote area surcharge within 5 days, we will automatically ship his packages to his address with another shipping carrier that does not charge a remote area surcharge to deliver to the area where the customer is located. If the shipping carrier does not deliver to the area where the customer is located, we will automatically use another shipping carrier that can deliver packages to the area where the customer is located. The shipping rates displayed on Viabox.com and on any of its pages, or provided as quote to any business or individual, are confidential and intended solely for the addressee(s) and may be legally privileged or prohibited from disclosure. If you are not the named addressee, you are on notice of its status and may not use copy or disclose this information to any other person. To do so could be a breach of confidence and unlawful.