Viaddress

Legitimate service, but slow and very overpriced So, I have used Viabox or times over the past couple of years, and the good news is that they are a legitimate US to Canada shipping serviceTwo or three of the times the service has been acceptable and the only complaint that I would relay is that their shipping markup is quite high However, the last time I used them (around Christmas) to ship an HTC Vive from them to my address in Canada, their service and pricing was unacceptableI paid $for the parcel via (which they said was pounds, even though the weight of the Vive is closer to pounds)Normally I would have used their repacking service to lower the cost, but I didn't have the 3-business days required, so I took the hit and paid the $for the 2-business day service through TNT ExpressWith this service, it should have arrived on December 23, or at the latest the 27thCurrently, it is January 4th, and the package still hasn't arrived The worst part is that when I emailed their customer service to compain, they told me that their shipping times are not guaranteed at all, which it doesn't say on their site So in the end, I paid $(which is a ridiculous amount of shipping) to get something that would normally have cost around $50-to have directly shipped to me UPDATE: On their website it says: "Compare our ***unbeatable [redacted] shipping rates to others There are NO HIDDEN FEES at ViaboxYou pay only for shipping fees to forward packages to your country." I believed this at first, but after this incident, I compared their pricing for my package at Shipitto.com, and it turned out that Viabox.com's rate was at least 40% higher

Legitimate service, but slow and very overpriced.

So, I have used Viabox 3 or 4 times over the past couple of years, and the good news is that they are a legitimate US to Canada shipping service. Two or three of the times the service has been acceptable and the only complaint that I would relay is that their shipping markup is quite high.

However, the last time I used them (around Christmas) to ship an HTC Vive from them to my address in Canada, their service and pricing was unacceptable. I paid $230 for the parcel via (which they said was 25 pounds, even though the weight of the Vive is closer to 15 pounds). Normally I would have used their repacking service to lower the cost, but I didn't have the 3-5 business days required, so I took the hit and paid the $230 for the 2-4 business day service through TNT Express. With this service, it should have arrived on December 23, or at the latest the 27th. Currently, it is January 4th, and the package still hasn't arrived.

The worst part is that when I emailed their customer service to compain, they told me that their shipping times are not guaranteed at all, which it doesn't say on their site.

So in the end, I paid $230 (which is a ridiculous amount of shipping) to get something that would normally have cost around $50-60 to have directly shipped to me.

UPDATE:

On their website it says:

"Compare our [redacted]unbeatable[redacted] shipping rates to others.
There are NO HIDDEN FEES at Viabox. You pay only for shipping fees to forward packages to your country."

I believed this at first, but after this incident, I compared their pricing for my package at Shipitto.com, and it turned out that Viabox.com's rate was at least 40% higher.

Initial Business Response /* (1000, 8, 2015/08/07) */
Customer Service, Aug 5, 11:55 AM:
Hi [redacted],
This has been already escalated to our Upper Management. Thank you
Best Regards,
Customer Service Team
Initial Consumer Rebuttal /* (3000, 11, 2015/08/07) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
(29) A response from the offeror was received on 7 August.
(30) The response was not addressed to the offeree.
(31) The response stated that an email was attached.
(32) Contrary to clause 31, no attachment was included with the response.
(33) The response did not include material information.
(34) From the tracking number provided by the third party, it has been noted that the package was not delivered to the offeree's address.
(35) The offeree wishes to clarify an error in clause (8) of the initial complaint filed with Revdex.com.
(36) Referencing clause (8), the claim is in clause (6), instead of clause (5).
(37) The offeree submits that offeror has wilfully breached the contract, as stated in clause (1), (2), and (3).

Initial Business Response /* (1000, 5, 2015/09/11) */
Customer Service, Sep 10, 7:19 AM:
Hi [redacted],
Thank you. We will forward this to our Management.
Best Regards,
Customer Service Team
www.viabox.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/12) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
Halo,
As advised by you I contacted Amazon.com.
Borromeo Books for Practical Shooting vol.8 and Brian Enos Inc for vol.7. please find hereafter their response.
Borromeo Books:
Quote:
Order ID XXX-XXXXXXX-XXXXXXX:
1 of Practical Shooting, Shotgun Mastery, Vol. 8 ASIN: BXXXXXXS94
Begin message
Dear [redacted]
I am very sorry to hear about your trouble with your shipping company.
I have tried to research this issue, and I can find no documentation that a DVD about using guns would be restricted from export. I looked at government and shipping company's import/export prohibited items lists, and I can find nothing that would indicate that this would be prohibited. There are rules on exporting Guns themselves, but it seems to me that perhaps the company is overreacting. Of course this is just my opinion!
I would ask them to send you a link to an official government document/website that specifically shows what possible regulation they are using for their decision.
As for asking you for $100.00 to ship to another address, if that amount is correct, I would absolutely refuse to do so. It should not cost more that $5.00 to $6.00 to ship a DVD domestically in the US. And that is including any possible handling charge they may include.
I do hope that you are able to clear this issue up. I am sorry I am not able to be of more help in the matter.
Sincerely,
[redacted]
[redacted]
End Quote.
Brian [redacted] Inc.
Quote:
[redacted],
I would suggest you have VIABOX.COM return to package to the sender and when
I receive the package I will refund your order in full.
Also, you can place another DVD order with an international shipping address
and we will ship directly to you.
Thank you,
Joni [redacted]
www.brianenos.com
End Quote.
Just in case contacted also ATF.
Quote:
Thank you for your recent inquiry to the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regarding the exportation of firearms related DVDs. ATF does not regulate exportation of DVD materials.
Unquote.
Best Regards,
[redacted]