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Viaggio Estate & Winery

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Viaggio Estate & Winery Reviews (2)

Review: My name is [redacted], I feel it is important to investigate what I feel are unfair business practices. Communication has broken down with the owners of Viaggio. I cannot even leave a [redacted] review without them deleting it . I joined [redacted] to leave them a review and they have repeatedly removed it. I feel that our $2,500 taken for a 15 minute consultation and no services rendered should at least enable me to tell others about my horrible experience here. I booked a wedding date on November 27, 2015 after a quick tour of the winery. On December 14, 2015 my then fiancé and I decided to part ways. When we notified Viaggio we were barraged with forms asking us to release the date for a "potential refund." We wanted clarification as to how much we could expect in return for releasing the date so we held off on signing. In March a family friend tried to book a wedding here and was told that they had no available 2016 dates. She asked about the one I had and was told that I had cancelled and that they were at full capacity for weddings for the 2016 year (meaning that they booked over our date before the contract was released). An email was sent to obtain this response in writing which I have. When we confronted Viaggio about this they became very defensive and were successfully able to scare my ex fiancé into releasing our date (this is after they had already rebooked it) I feel that it is unacceptable to retain our deposit and rebook the facility for a new event. It leaves Viaggio in a position to unjustly retain the benefit of the deposit while profiting from the new event. I believe that these actions are in violation of the California Consumers Legal Remedies Act and applicable Federal laws. If the owners of Viaggio continue to refuse to speak to me about this I will file in small claims court.Desired Settlement: I am requesting a refund of the $2,500 deposit for the reasons described above.

Business

Response:

Review: Paid in advance 2200.00 dollars for sons rehersal dinner and was charged another 815.00 dollars for product we did not receive.

Product_Or_Service: wine

Desired Settlement: DesiredSettlementID: Refund

I would like my 815.00 dollars back that I was falsely and incorrectly billed for.

Business

Response:

Initial Business Response

I received a letter in the mail from you, and was unable to get to the spot on the website to

respond, so I am responding here. Re: Case No. [redacted]

On June 28, 2013, Mr. and Mrs. [redacted] hosted, at our winery tasting room, a rehearsal dinner

for their son and his bride. There were 69 guests. On our about June 21, 2013, they paid an

amount of $2208 for the rehearsal dinner. This included alt-you-can-eat Italian dinner, one

bottle of wine for every 4 guests, tax and gratuity, totaling $32 per guest.

Upon their arrival for the rehearsal and dinner, Mrs. [redacted] opened a tab on the cash register

with a credit card, stating that she wanted all drinks ordered by guests to be paid for by her

with the credit card. This was a private event, and there were no other guests in the winery

for the evening. The [redacted] and their guests stayed for 3 hours, eating and drinking. At the

end of the evening the bar tab was $819.72. Mr. [redacted] acknowledged the bill, signed the

invoice, and went on his merry way. For 3 hours, with 69 guests, this only amounts to

$11.88 per guest for wine, sodas, and our Viaggio Signature Drinks. Actually quite a

bargain. I am attaching a copy of the invoice with his signature for his review.

Mr. [redacted] waits 4 months to protest this bill! He did not protest at the time. He Is protesting

now at the urging of his son's new father-in-law, Mr. [redacted] who has a personal

vendetta against Vaggio Winery. I would ask that he bring the product back for a refund,

but as it was drank by his guests, I guess that is impossible. This complaint is silly, in bad

faith, and without merit.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I do know Mrs. [redacted] did not request an open bar for the guests. I know there was not an all you can eat Italian dinner. It was supposed to be a buffet dinner but that was changed without our knowledge by the owner [redacted] I know there were several people who were at the bar who walked in from the street and [redacted] and myself had to ask them to leave.I did sign the bill knowing I would fight it in the future so that I would not make a scene in front of the new in-laws, and I know nothing about a personal vendetta that Mr. [redacted] may have for the winery.What I do know is that I was billed for some fictiscous wine sales that never took place. The contract for the dinner stated 1 bottle of wine for 4 people, nothing more! I want a refund period.

Final Business Response

I am very sorry that Mr. [redacted] feels, four months after the fact, that he does not want to pay his bar tab. The facts are that Mrs. [redacted] gave me and my bartender a credit card stating that she wanted no guest to open their wallets during the dinner. They did receive what they paid for, as the prepaid wine was placed on the tables before they arrived.

All other drinks, for 69 persons, was placed on their bar tab.

One man, a wine club member whom I know, did wander in. He was escorted off the property, and I made sure his glass of wine was not placed on the [redacted] tab.

The [redacted] guests did drink the wine charged to them, the [redacted] paid their bar tab as expected. End of story.

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Description: Wineries

Address: 100 E Taddei Rd, Acampo, California, United States, 95220

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www.viaggiowinery.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Viaggio Estate & Winery, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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