Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I drove the truck onto the Meineke Car Care lotI told him to flush the brake line and let me know why the truck would not switch from 4-wheel drive into 2-wheel driveHe test drove the truck - the brakes were not locked, there was no problem with the master cylinder, the ABS light was not on and the transmission did not have any other problems than switching from 4-wheel drive and back into 2-wheel driveAfter the truck was fixed to go back into 2-wheel drive, he said his helper broke a piece in the transmission (they created the problem) I was told the truck would not go into drive or reverse - that is when they had to order the part that was on back orderThey created all the other problems with the truckAnd if the part was on back order for weeks, why did they have it weeks????? And they test drove it againBrakes were not locked - how would I have driven it to the shop with locked brakes? After I paid $600+ (the quoted price) to get my truck back, I was told (by his wife that runs the front of the shop) that it would take another $to fix the truckAs for disengaging the ABS sensor, now the speedometer and other gauges on the dash do not workAnd as far as not charging labor to fix the transmission issues, I have a paid in full bill that shows $labor charges to get transmission out of 4-wheel drive and $labor to install pads, rotors, caliper & hose on the passenger side of the truckI can send a copy of it the receipt, if you need to see it to show he is not being truthfulI am not pleased with his place of business or MeinekeHe said it will do no good to complain because he is untouchableI want my $back and want them to pay to get it fixed elsewhere
Regards,
*** ***
Mr. [redacted] dropped off his truck on the 25th of January at Meineke Car Care. It was brought in with front brakes locked up and 4wd locked in low gear, could not drive vehicle due to prior brake and 4wd problems. Customer wanted us to get vehicle out of 4wd and fix brake...
problem, after these problems were addressed, vehicle then could be driven. We had no knowledge of abs module being a concern. On test drive, abs module was prematurely engaging abs and loosing brake pedal, vehicle needs both front wheel sensors or wheel bearing to correct the problem. Customer declined work. customer ok'd work for the abs fuse to be removed so abs module will not cut on & vehicle can be driven but the abs light has been disengaged, vehicle does not have anti-brakes. Upon Mr. [redacted] notification, we pulled the fuse on the abs module so vehicle could be driven. There was a issue with the transmission, we pulled the pan and found a pan broken that allows the transmission to shift into gear, part was on back order-- received part after 3 weeks, installed part at NO CHARGE. We had noticed also that he needed a master cylinder so we called to make him aware of it so it made the final charge over 800.00. When I called him to let him know that the truck was ready, he told me that he did not approve of the master cylinder so we proceeded to take off the new master cylinder and put old one back on, the total was 660.00. He comes into say that he only had about 500.00, that he had to pay a bill so if could take the truck he would pay us later. We told him that when he had the full amount he could pick up the truck. About 3 days later he came in and said that he had 600.00. We went ahead and dropped the price to make it 600.00.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I drove the truck onto the Meineke Car Care lotI told him to flush the brake line and let me know why the truck would not switch from 4-wheel drive into 2-wheel driveHe test drove the truck - the brakes were not locked, there was no problem with the master cylinder, the ABS light was not on and the transmission did not have any other problems than switching from 4-wheel drive and back into 2-wheel driveAfter the truck was fixed to go back into 2-wheel drive, he said his helper broke a piece in the transmission (they created the problem) I was told the truck would not go into drive or reverse - that is when they had to order the part that was on back orderThey created all the other problems with the truckAnd if the part was on back order for weeks, why did they have it weeks????? And they test drove it againBrakes were not locked - how would I have driven it to the shop with locked brakes? After I paid $600+ (the quoted price) to get my truck back, I was told (by his wife that runs the front of the shop) that it would take another $to fix the truckAs for disengaging the ABS sensor, now the speedometer and other gauges on the dash do not workAnd as far as not charging labor to fix the transmission issues, I have a paid in full bill that shows $labor charges to get transmission out of 4-wheel drive and $labor to install pads, rotors, caliper & hose on the passenger side of the truckI can send a copy of it the receipt, if you need to see it to show he is not being truthfulI am not pleased with his place of business or MeinekeHe said it will do no good to complain because he is untouchableI want my $back and want them to pay to get it fixed elsewhere
Regards,
*** ***
Mr. [redacted] dropped off his truck on the 25th of January at Meineke Car Care. It was brought in with front brakes locked up and 4wd locked in low gear, could not drive vehicle due to prior brake and 4wd problems. Customer wanted us to get vehicle out of 4wd and fix brake...
problem, after these problems were addressed, vehicle then could be driven. We had no knowledge of abs module being a concern. On test drive, abs module was prematurely engaging abs and loosing brake pedal, vehicle needs both front wheel sensors or wheel bearing to correct the problem. Customer declined work. customer ok'd work for the abs fuse to be removed so abs module will not cut on & vehicle can be driven but the abs light has been disengaged, vehicle does not have anti-brakes. Upon Mr. [redacted] notification, we pulled the fuse on the abs module so vehicle could be driven. There was a issue with the transmission, we pulled the pan and found a pan broken that allows the transmission to shift into gear, part was on back order-- received part after 3 weeks, installed part at NO CHARGE. We had noticed also that he needed a master cylinder so we called to make him aware of it so it made the final charge over 800.00. When I called him to let him know that the truck was ready, he told me that he did not approve of the master cylinder so we proceeded to take off the new master cylinder and put old one back on, the total was 660.00. He comes into say that he only had about 500.00, that he had to pay a bill so if could take the truck he would pay us later. We told him that when he had the full amount he could pick up the truck. About 3 days later he came in and said that he had 600.00. We went ahead and dropped the price to make it 600.00.