ViaPointe Resort Services

Review: This complaint pertains to the false representation by ViaPointe Resort Services Inc. and its employees. The main objective was to transfer all timeshare properties out of our name and clear us of all liabilities and responsibilities pertaining to the timeshares we owned. On July 28, 2011 my wife [redacted] and I met with Mr. [redacted] to discuss transferring the timeshares we owned out of our name and getting out from the entire timeshare business. Mr. [redacted] explained what the process would entail and the necessary documents needed in order to proceed. Mr. [redacted] presented to us that for their services fee of $3,950.00 they would prepare all documents and provide all services needed to complete all the transfers out of our name. We also ensured that all maintenance fees due on our timeshares were paid up for that year. We had the transfer documents with us so we went forward with the process. We clearly stated that we wanted nothing to do with timeshares whatsoever. After paying the $3,950.00 Mr. [redacted] starting preparing all the documents, getting them notarized at the ViaPointe office and when my wife and I left we were under the understanding that we were clear of all timeshares.However, that was not reality. We continued to receive late notices for maintenance fees that were due. We made multiple trips from Chula Vista to Carlsbad to sign additional documents and get them notarized and continued to receive late notices. We were finally passed on to Ms. [redacted] at ViaPointe Resort Services Inc. and we had to go through the whole explanation again with Ms. [redacted] stating everything was in order and we should be clear of all issues.Once again, this was not the case. We continued to receive notices and finally had to seek guidance from an attorney. Our attorney researched the situation, made multiple calls and wrote letters and finally we were cleared of the timeshares we owned. However, this included having to pay the maintenance fees for an additional year.Desired Settlement: ViaPointe Resort Services Inc. was paid to complete the transfers and was to assume any future maintenance fees and costs from these timeshares. Due to ViaPointe Resort Services Inc. failure to follow through, I had to pay the maintenance fees, after we had supposedly closed the deal with them. ViaPointe Resort Services Inc. falsely represented the services discussed with my wife and I and owe us a refund of the $3950.00. Furthermore, Via Pointe Resort also owes us a refund of attorney fees of $1200, maintenance fees for the timeshares for 2012 of $2349.00 for a total of $7499.00.

Business

Response:

Good Afternoon,

[redacted] and [redacted] are not employees of ViaPointe. ViaPointe Resort Services provides them with the RCI Points membership from the Florida Vacation Villa Club. They are independent and sell our memebship package. ViaPointe owns the exclusive west coast contract for that program.

Mr. [redacted] does not reference any complaint regarding the RCI Points membership.

The complaint refers to the Transfer of their timeshares which [redacted] and [redacted] helped them process with a separate company called, “Take Over My Timeshare” . [redacted] and [redacted] are independent and ViaPointe only provides the RCI Points membership.

Lakeside Closing Service, LLC

PO Box 135337

Clermont FL, 34713

www.LakesideClosingService.com

[redacted]- Closing Agent

###-###-#### Voice

###-###-#### Fax

[email protected]

Mr. [redacted] is under the incorrect assumption that ViaPointe Resort Services completed his Transfer. The transfer was completed by a separate company which [redacted] And [redacted] worked with regarding the transfers. Tale over my timeshare / Lakeside closing services.

Please request the paperwork from Mr. [redacted]. You will find a set of membership documents which were the membership documents from ViaPointe Resort Services/ Florida Vacation Villa Club. The documents regarding the transfer clearly show the name, address, phone, fax and email address of the above company which handled his transfer.

If he does not or is unable to produce the paperwork, I will have my office find a copy to send you with clearly shows the transfer transaction involved in this complaint was completed by above company with [redacted] And [redacted]’s assistance.

Mr [redacted]’s attorney contacted ViaPointe several months ago and explained the problem. I explained our position and as a favor to his client, my office made some phone calls and assisted Mr. [redacted] in the completion of his transfer which he clearly states happened. Now ViaPointe is being incorrectly accused of wrong doing which in fact, we helped him solve the problem as a favor in an attempt to help him.

I respectfully request that you complete your process and dismiss this case from our record I’ve been in business for 17 years and have 1 complaint which was resolved.

Thank you in advance for your assistance in clearing this matter up.

Regards,

[redacted] | ViaPointe Resort Services

Office: ###-###-#### | Email: [redacted]@viapointe.net

701 Palomar Airport Road| Third Floor | Carlsbad, CA. 92011

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint to Revdex.com ID # [redacted]