ViaSat, Inc.

Thank you for bringing Mr*** *** complaint to our attention. Each customer has access to Viasat’s Customer Agreement at exede.com/legal. New customers are provided a link to the Customer Agreement in the order confirmation email giving them the opportunity to review the Customer
Agreement prior to service installationThe Customer Agreement is electronically signed by customers during the service installation process. An account cannot be established without the customer’s electronic signature. Our records show Mr*** *** electronic signature on the Customer Agreement dated January 22, 2018.The Customer Agreement commits each customer to a 24-month minimum service term, and states that early termination fees will apply if service is canceled prior to the expiration of the minimum service term. Customers are advised of this commitment at the time of sale and are reminded of the early termination fees at the time they elect to disconnect prior to the expiration of the minimum service term. On February 7, 2018, Mr*** *** contacted Viasat in order to determine the length of his contract, as well as to advise that he had been without service for a weekThe Viasat representative who assisted Mr*** *** advised him of the length of his contract and requested to apply a $credit for the service he stated he had been withoutThe request for the credit was deniedWe apologize for any inconvenience this may have caused Mr*** ***. On February 9, 2018, Mr*** *** contacted Viasat to explore options for breaking the contract with ViasatMr*** *** stated that he had not signed a contract at installation. There are no records of any service calls being performed on Mr*** *** account or of any charge other than the $collected by Viasat on January 24, for monthly billing in advance. At this time, Viasat does not agree to waive Mr*** *** full early termination feesViasat will honor the $credit that was requested to be placed on Mr*** *** account and the credit will be seen on Mr*** *** next bill. If Mr*** *** has any further questions or concerns, he may contact Viasat’s 24-hour Customer Care department at 1-855-463-9333. Thank you for the opportunity to respond

Thank you for bringing *** ***’s complaint to ViaSat’s attentionWe apologize for any inconvenience this may have caused At the time of sale customers are made aware of ViaSat’s Data Allowance Policy, the 24-month minimum service term commitment and the early termination feesEach of these
points are also addressed in the customer agreement signed by MrBarber on June 13, and available at exede.com/legalWe apologize if *** *** feels these points were not communicated to her satisfaction ViaSat understands that the service is not meeting *** ***’s needs or expectationsIn order to arrive at a resolution ViaSat is willing to waive the remainder of the contract so that *** *** will not be charged early termination fees *** *** can contact Customer Care at *** and reference ticket number *** when she is ready to disconnect the account Thank you for allowing ViaSat the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would think that in the future they do not send emails stating thank you for your payment when they have not actually charged you and their can ellation policy is cumbersome when you have to call and disconnect the day you want it turned off its hard enough to move but they make it more difficult not wanting to send out a stupid box before you move
Sincerely,
*** ***

Thank you for bringing *** *** complaint to our attentionWe apologize for any frustration she may have experienced with ViaSat
*** *** is currently receiving ViaSat’s Classic Exede GB plan at $a month, plus applicable taxes and a $monthly equipment lease feeThis
service plan provides customers with a GB monthly data allowance, download speeds up to Mbps, and upload speeds up to MbpsThis service plan also comes with a Free Zone from 12:AM and 5:AM, local time, during which unmetered service is provided at no extra costShe is also receiving ViaSat’s Exede Voice service at $a month, plus applicable taxes
The Customer Agreement, signed by *** *** on June 26, and available at exede.com/legal, states that ViaSat may discontinue, add to or revise any and all aspects of the service at its sole discretion and without notice
ViaSat received notification from *** *** on July 8, via online chat advising that her grandson had accidentally transitioned her service plan from the Essential GB ($a month with a Free Zone from 3:AM to 8:AM, local time) to the Classic Exede GB plan ($a month with a Free Zone from 12:AM and 5:AM, local time)During this conversation, *** *** requested for her services to be placed back onto the Essential GB plan due to the error; however, as the service plan is no longer available in *** *** area, the representative was unable to process her request
ViaSat received an email from *** *** on Jul 9, regarding her service plan issues, at which time a ViaSat representative reached out to her to advise the error would be correctedUnfortunately, due to a misunderstanding, *** *** was placed onto ViaSat’s Classic Exede GB plan ($a month with a Free Zone from 12:AM and 5:AM, local time) instead of the Essential GB planWhen *** *** contacted ViaSat to advise she’d been switched to the wrong plan, she was once again informed that the Essential GB plan was no longer available in her areaWe apologize for any frustration this may have caused *** *** to experience
In order to resolve this complaint, ViaSat has escalated *** *** account to have it placed back onto the Essential GB plan as of July 21, This request may take 3-business days to process*** *** should be advised that if she switches her plan from the Essential GB to any other plan in the future for any reason, she will not be able to transition back to it
Thank you for the opportunity to respond

Thank you for bringing Mr*** complaint to ViaSat’s attention. We apologize for any confusion or frustration this situation may have caused. Mr*** called ViaSat on July 9, to discuss the ViaSat technician and issues with the installation. Mr*** also mentioned the
technician asked for additional money during the installation. At the time of sale customers are made aware of additional charges for a non-standard installation. ViaSat’s certified technicians are authorized to offer additional services, such as a wall drop or mounting the satellite dish on a pole instead of the roof, and charge the customer for those optional servicesWe apologize ViaSat’s service was not installed to Mr*** satisfaction and for any misunderstanding at the time of installationOn July 13, 2016, ViaSat receive connected from Mrs*** regarding the installation and additional charge related to the pole mount installed by the technicianAs ViaSat’s certified technicians are authorized to offer additional services such as mounting the satellite dish on a pole, the refund request was rejected. There was no contact to ViaSat regarding the telephone services previously advised to Mr*** by ViaSatMr*** did purchase the ViaSat Internet and Phone services on June 22, 2016. In order to bring resolution to this complaint, and as a gesture of good faith, ViaSat will agree to disconnect Mr*** ViaSat accountIf Mr*** would like to disconnect his ViaSat account, he may contact ViaSat’s 24-Hour Customer Service department at ###-###-#### and reference ticket ***Please be advised, at the time of disconnection, all customers are required to only return their ViaSat modem and transceiver, per the Customer Agreement available for viewing at ***Outside of the modem and transceiver, the customer owns all other equipment and is responsible for its removalAny service call request for the removal of the dish is associated with a chargeable fee for the technician to remove and dispose of the dish. A *** box with a free return shipping label will be delivered to Mr*** home address within a week after his disconnection, and will include return instructionsThank you for the opportunity to respond.

Thank you for bringing Mr*** complaint to our attention.Our records indicate that Mr*** is receiving Viasat’s Exede GB service plan at $a month, plus Viasat’s EasyCare program at $a month, a $equipment lease fee and applicable taxesCustomers who opt into the EasyCare
program are not charged for required service calls (normally $95.00), receive one complimentary dish relocation per year (normally $200.00), and are provided with priority access to ViaSat’s 24-hour Customer Service department.It is our goal to provide you with the best internet experience possible. However, due to the nature of satellite-based internet service, there are many variables that can affect speeds, including, weather at Viasat’s facilities or at the customer’s home, network congestion, a misconfigured home network or outdated computer equipment and software. Because of these many variables, Viasat cannot guarantee any particular speed to you. Viasat discloses at the point of sale and in its Customer Agreement that speeds may vary and are not guaranteed.Mr*** contacted Viasat to indicate that his internet was not working on December 20, 2017, at which time the Viasat representative assisting him determined that he needed a service callThe service call was added to his account, and was completed as of December 22, During the service call, Mr*** modem was replaced, which seemed to resolve the issue at hand.Unfortunately due to a system error, on January 8, 2018, Mr*** was charged $in addition to his regular service charges for his service callIn order to bring this complaint to resolution, Viasat has refunded the $charge to the payment method on file as of January 9, Mr*** should see the funds within the next three to five business days. If Mr*** has any further questions or concerns, he may contact Viasat’s 24-hour Customer Care department at 1-855-463-9333.Thank you for the opportunity to respond.

Complaint: ***
I am rejecting this response because:My payments were being declined because the installer used a prepaid debit card of his to set up the account the night before he came to do the installHe said he always did itI was never asked for my debit card at the time of installTherefore was never informed of any of thisAlso I attempted to terminate service at the second month and pay the per month that was to buy out of the contractIn fact I tried that three months in a row and was ignoredAnd I can prove that I attempted to contact installer four times in four months in fact Everytime I was sent another dollar bill and all of my contac t attempts were ignored except for the contact after the company told me his response to my complaint was that I was a liarThat time I contacted him by text like all other times, which I have saved, and asked him what exactly I was lying about cause he used his debit card to set up my account and I had attempted contact several times to find out why I was not told about the service contractHis response that time was- boy you better stop texting me or elseI immediately took snapshots of all the attempts with plans on filling a suit if I could once this was turned to collectionsI will not be intimidated into a contract or forced to pay for something I was not aware ofI would have paid the fifteen dollars a month for the remainder of the contract but was ignored when I asked for it all three times and they continued to bill me the a monthNow I am turned into collections for more than I would haveThis was in fact a bait and switch scamI bought prepaid no contract satellite service through the same installerAnd at the time of install even told him that my plan was to only use it for a couple months so my wife could do her online teachers class and his response was that's fineAnd if I was sent something after the install by email informing me of anything about the contract it was still after the install and after this supposed telling me of all this that never was told to mePoint being he fraudulently sent up my account with his own debit card and never told me any of the stipulations of agreement with that COMPANY
Sincerely,
*** ***

Thank you for bringing Mr*** complaint to our attention.Our records show Mr*** ordered his service through ***, an authorized Viasat sales agentUnfortunately, purchasing Viasat’s service with *** does not bundle the billing. Viasat and *** handle customer billing for
their own services and therefore, Mr*** was billed separately by Viasat for Internet service. Viasat shows that Mr*** is currently receiving Viasat’s Unlimited Data Bronze service plan at $a month, plus applicable taxes and a $monthly equipment lease feeDue to a promotional discount for new customers, Mr*** is receiving a $credit for the first three months of his service planThe Unlimited Data Bronze service plan provides unlimited data usage at regular speeds up to MbpsThe service is optimized for streaming at small screen quality or 360p.Viasat’s unlimited data service plans do not have a monthly data allowancePursuant to Viasat’s Unlimited Data Policy available at www.exede.com/legal, if a customer uses more than GB of data during their monthly billing period, Viasat may prioritize their data behind other customers during network congestion, which will result in slower speedsStarting on the first day of the customer’s monthly measurement period, all uploaded and downloaded data transmitted using Viasat Internet service will count towards the GB thresholdAt the end of the monthly measurement period, the data usage resets to zeroCustomers are informed of this information when they select one of Viasat’s unlimited data plans, and it is addressed in Viasat’s Customer Agreement and Unlimited Data Policy available at exede.com/legal.On February 12, 2018, Mr*** contacted Viasat in regards to experiencing slow speedsAt the time, it was determined that Mr*** was experiencing network congestion due to using over GB of dataThe Viasat representative assisting Mr*** advised of peak congestion hours, and to contact Viasat if the issues persisted outside of those hours. Mr*** contacted Viasat on that same day to advise again that he was experiencing slow speedsA Viasat representative assisted in troubleshooting Mr*** equipment and again made the determination that Mr*** was within peak congestion hoursMr*** mentioned that he was not receiving the $bundle discount for bundling his *** services with Viasat’s, and the Viasat representative assisted him in adding the discountMr*** advised that he was told that he would get his Internet and *** services for a total of $monthlyThe Viasat representative advised Mr*** of Viasat being separate from *** and of the separate billing. At this time, Viasat cannot offer Mr*** his internet services for the price of $monthly on the current service plan that he is onIn resolution to this complaint, Viasat will agree to waive the full early termination fees should Mr*** choose to disconnectMr*** may take advantage of this offer by contacting Viasat’s 24-hour Customer Care department at 1-855-463-in reference to ticket no***. Mr*** is still responsible for returning Viasat’s modem and transceiver within days after disconnection, or he will be subject to an unreturned equipment fee of $300.00, not including taxes, per the Customer Agreement. A *** box with a prepaid return shipping label will be delivered to his home address within a week after his disconnection, and it will include return instructions.Thank you for the opportunity to respond.

Thank you for bringing Ms*** complaint to ViaSat’s attentionWe apologize for any inconvenience this may have caused herAt the time of sale customers are made aware of ViaSat’s Data Allowance Policy, the 24-month minimum service term commitment, and the early termination feesEach of
these points are also addressed in the customer agreement signed by Ms*** on June 2, and available at ***We apologize if Ms*** feels these points were not communicated to her satisfactionViaSat does not offer a day trial periodAt the time of installation it is the customer’s responsibility to read over the electronic customer agreement before signingMs*** service could not be activated without the electronic signature being signed When Ms*** disconnected the account on June 9, the charges placed to the account were for the early termination fees and these charges are validOnce the payment is made the account will be removed from the collection agencyThank you for allowing ViaSat the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will contact ViaSat at the phone number providedIf I have any trouble, I will be in further contact with you.
Sincerely,
*** ***

Thank you for bringing Ms***’s complaint to ViaSat’s attentionWe apologize for any inconvenience this may have causedViaSat understands that Ms*** had roof work done which led to the dish being taken downViaSat apologizes that there were issues getting the technician back to the home to
have the dish reinstalled ViaSat received a call from Ms*** on October 25, requesting that the service be disconnected as they could not get the technician out to the homeDuring this call Ms*** spoke with a supervisor who agreed to waive the early termination fees and issue a refund of the previous monthViaSat has received the equipment back from Ms*** and the account has been disconnected with early termination fees waivedIn order to arrive at a resolution ViaSat has issued a refund of $today November 16, Ms*** will see the refund within 3-business daysThank you for allowing ViaSat the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for bringing Ms***’s complaint to ViaSat’s attentionWe apologize for any inconvenience this may have causedViaSat issued Ms*** her $refund on September 7, and she should have seen this refund back to her payment method within 3-business days from that dayIf
she has not seen this refund she will want to contact customer service at *** and fax over a running bank statement during that time so we can investigateIf Ms*** is looking for overdraft charges to be covered she will also need to contact customer care at *** to fax over her bank statements showing the overdraft charges so we can place that requestThank you for allowing ViaSat the opportunity to respond

Complaint: ***
I am rejecting this response because: First, thank you for disconnecting the service. Secondly, I would appreciate a tracking number for the box that is being sent for the collection of the modem and dish. I attempted to chat with customer service to get this information and of course I was not able to. At this time I have not received any box and I will not accept any resolution until I have. I have seen on numerous accounts that people have gone back and forth for months trying to get a box sent to them. I would appreciate any tracking information that you could give me to verify that a box was indeed sent. I am doing everything I can from my end to ensure that you receive your hardware back. It has been sitting here boxed up and ready to go since an hour after it was initially installed.
Sincerely,
*** ***

Thank you for bringing Ms***’s complaint to our attentionWe apologize for any frustration she may have experienced with ViaSat
Ms*** is currently receiving ViaSat’s Exede FGB plan at $a month, plus applicable taxes and a $monthly equipment lease feeThis service plan
provides a GB monthly data allowance, download speeds up to Mbps, and upload speeds up to Mbps
The Customer Agreement, signed by Ms*** on November 10, and available at ***, advises that ViaSat does not guarantee the service to be uninterrupted or error-freeService may be interrupted from time to time for various reasons, including inclement weather at a customer’s home or their service gatewayThe Customer Agreement also advises that service speeds may vary and are not guaranteedDue to the nature of satellite-based internet service, there are many variables that can affect speeds, including weather at ViaSat’s facilities or at the customer’s home, network congestion, a misconfigured home network or outdated computer equipment and softwareBecause of these many variables, ViaSat cannot guarantee any particular speed
Our records show Ms*** has contacted ViaSat numerous times since July 28, in regards to connectivity issues and slow speedsEach time, she has been guided through troubleshootingIt has also been determined on many occasions that Ms*** is receiving speeds within or well above ViaSat’s advertised rangeShe has also been educated that the use of multiple devices will degrade the speed of service, and that network congestion can impact her experienceDuring this time period, Ms*** has been provided with $goodwill credits, in total
Network congestion occurs when many subscribers are on the network at the same time, and may intermittently impact web browsing and service speeds of subscribers in the affected spot beam areaDuring "peak periods,” subscribers may experience slower download speeds depending on the congestion of the Exede networkViaSat tends to have more customers utilizing the network during peak times, about 5:PM to 2:AM, local time, but may vary depending on the area
On August 29, 2016, Ms*** called ViaSat in regards to issues she was experiencing with specific websites, the speed of her service, and her service connectionDuring this conversation, the ViaSat representative directed Ms*** to directly connect her modem to her computer, after which it was determined that she was giving speeds well above ViaSat’s advertised rangeWhen the representative offered Ms*** further troubleshooting for her other issues, she declined and requested to speak to a supervisor, at which time her call was transferred accordingly for further assistance
During her conversation with the ViaSat supervisor, Ms*** was offered the opportunity to troubleshoot further with ViaSat’s Technical Escalations department, but she declinedWhen she asked for a service call at no cost, she was advised that service calls were chargeable
ViaSat received an email from Ms*** on October 14, regarding her inability to receive emails through outlook.com on her computerIn response, it was recommended that she call into ViaSat’s Customer Service Department for assistance, as troubleshooting could not be provided over emailViaSat’s Customer Service representatives are available by telephone hours a day, days a weekHold times vary depending on call volumeWe apologize if Ms*** feels she could not reach a ViaSat agent in a timely manner
If Ms*** is experiencing an issue accessing a specific website, we recommend she call into ViaSat’s 24-hour Customer Service Department at ###-###-#### for advanced troubleshooting and assistance
ViaSat does not agree to issue Ms*** a refund for all amounts paid from July to October as she has been using the serviceAs resolution to this issue, ViaSat will provide her with one month of free service
Thank you for the opportunity to respond

Thank you for bringing Mc*** complaint to our attention. Per our previous response, Viasat internally escalated a request for Ms*** to receive a new return kitThis request was processed by Viasat’s logistics team the same day, and Ms*** should have received the return kitWe apologize if Ms*** has not received that return kit yet. In response to this complaint, Viasat has internally escalated a new request on March 20, for Ms*** to receive a return kit via an overnighted serviceThe request was processed the same dayIf Ms*** would like to track her package, she may refer to tracking no***. At this time, Viasat believes that all appropriate actions have been takenIf Ms*** has any further questions or concerns, she may contact Viasat’s 24-hour Customer Care department at 1-855-463-9333. Thank you for the opportunity to respond

Initial Business Response /* (1000, 5, 2015/09/15) */
Thank you for bringing Mr***'s complaint to our attentionWe apologize for any frustration he may have experienced
Our records show Mr*** contacted ViaSat on January 21, because he was moving and wanted to take the service
with himAt this time, an account was setup at *** ** *** *** *** ** XXXXXDuring this conversation, Mr*** advised that he would wait until he was fully moved into his new home before calling back to disconnect his existing accountThe ViaSat representative ensured that Mr*** was aware he would need to call back before ending the conversation with him
ViaSat did not receive a disconnection request from Mr*** until July 9, During this conversation, Mr*** advised that he hadn't realized his original account was still active, and was reminded that he had promised to call back to disconnect the account once he was settled into his new homeWhen Mr*** requested a refund of all amounts paid between February and July 2015, the ViaSat representative advised him that all charges were valid because he had failed to call ViaSat to disconnect his accountAt this time, Mr*** requested the disconnection of his original account and his account located at *** ** *** *** *** ** XXXXX, but ended the call before the representative could advise him of all disclosuresAs ViaSat requires customers to remain on the line during the disconnection process, both of Mr***'s account remained active at this time
Mr*** called back on July 14, 2015, at which time both of his accounts were disconnected, per his requestThe ViaSat representative placed a refund request on his original account in the amount of $1,for the payments he'd made from February to July 2015; however, the request was rejected as the charges were considered validMr*** was advised of this during a conversation of August 11, 2015, at which time it was agreed that ViaSat would refund Mr*** $for the payments he'd made on his original account between January and July A refund request was escalated for the amount at this time
ViaSat received a call from Mr*** on August 27, because he had not received his refundAt this time, he was advised that there was a delay in the refunds process
Currently, our review of Mr***'s original account shows that there is no payment method on file to which ViaSat can refund the amount of $As such, ViaSat will issue the refund via check to be sent to Mr***'s current addressThis refund request has been escalated as of today, September 15, 2015, and the check should be delivered to Mr***'s home approximately within a week
We apologize for any frustration Mr*** may have experiencedThank you for the opportunity to respond

Complaint: ***
I am rejecting this response because:all the subjects that are mentioned in the responce from viasat were NOT disclosed properly. I do remember the sales rep spewing a bunch of legal details in such bad english that I couldn't actually understand them. viasat MISLED ME, LIED TO ME JUST TO GET THE SALE, FAILED TO EVEN TRY TO PORT MY OLD PHONE #. WAY TOO MANY HORRIBLE HIDDEN SURPRISES! I WILL NOT PAY VIASAT!!!!!!!!!!!!! YOU ARE NUTS IF YOU THINK I OWE YOU ANY MONEY AFTER THE WAY YOU TREATED ME
Sincerely,
*** ***

Thank you for bringing Mr***’ complaint to our attention.Mr*** was responsible for returning Viasat’s modem and transceiver within days after disconnection, processed on March 12, 2018, or he would be subject to an unreturned equipment fee of $300.00, not including taxes, per the
Customer Agreement, signed by Mr*** *** on September 16, 2017. A *** box with a prepaid return shipping label was delivered to his home address within a week after his disconnection, and it includes return instructions.Mr*** contacted Viasat on March 20, to request a second box to return his equipment, as he stated he had not been made aware of returning the satellite receivedA new box was requested that same day. On March 28, 2018, Mr*** contacted Viasat in regards to not receiving the return kitA new request was submitted and the box shipped to the requested address. On April 7, 2018, Mr*** contacted Viasat in regards to not receiving the return kit he had requestedMr*** requested for Viasat to send the labels alone, so that he could return the equipment before his required deadlineA request was submitted after Mr***’ address was confirmed.Mr*** contacted Viasat on April 11, to state that he had shipped the package through ***, who had attempted a delivery but was unable toThe Viasat representative assisting Mr*** determined that the delivery address was wrong, and provided the correct address. On April 18, 2018, Mr*** contacted Viasat to state that the equipment had been returned via ***, and the Viasat representative verified through the tracking number that the package had been deliveredThe representative submitted a request for an investigation to be completed to determine the location of the equipmentA member of Viasat’s Logistics team performed the investigation, and determined that no equipment had yet been returned per Viasat’s systems.On April 20, 2018, Mr*** was billed $for unreturned equipment feesDue to a failed payment, Viasat was unsuccessful in taking the payment, and that amount remained as a past due balance on Mr***’ accountDue to nonpayment, this amount was then written off to Viasat’s outside collections agencies on May 7, 2018.Between April 23, and May 10, 2018, Mr*** contacted Viasat several times in regards to checking on the return of his Viasat equipmentHe was advised that until the equipment showed as returned in Viasat’s systems, the past due balance would remain validRequests for investigations were opened to check into the return of the equipment. On May 9, 2018, a request was placed to remove Mr*** from collections, and was successfully processedOnce the request is placed, the process can take up to business days to fully remove a customer from the collection’s records. Viasat did not report Mr***’ account to any credit agencies.At this time, Viasat believes that all appropriate actions have been takenIf Mr*** has any further questions or concerns, he may contact Viasat’s 24-hour Customer Care department at 1-855-463-9333. Thank you for the opportunity to respond.

Initial Business Response /* (1000, 5, 2015/08/31) */
Thank you for bringing ***'s complaint to ViaSat's attentionWe apologize for any confusion or frustration this situation may have caused
Upon review of ***'s account ViaSat did determine that he made contact with our
customer service department on August 22, to discuss the refund for unreturned leased equipmentDuring his conversation with the customer service representative he was advised that the refund would take one to two business days to approve and three to five business days before receivingThe representative informed *** to contact ViaSat again in three days to confirm whether or not the refund had been processed
On August 27, *** contacted ViaSat's customer service department again to discuss the refund processDuring his conversation with ViaSat's customer service representative he was advised that the refund process does in fact take seven to fourteen business days before receiptWe apologize for any misinformation *** was provided during his August 22, conversation
As of August 31, 2015, *** has been issued a refund for the $collected for failure to return the leased equipment to the payment method on fileThis refund should be received within three to five business days from today
Again, we apologize for any frustration this situation may have causedThank you for the opportunity to respond
Initial Consumer Rebuttal /* (2000, 7, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I find that they satified my request in fullThank you for your cooperation