ViaSat, Inc.

Initial Business Response /* (1000, 6, 2015/09/28) */
Thank you for bringing Ms***'s complaint to ViaSat's attentionWe apologize for any inconvenience this *** have caused herAt the time of sale customers are made aware of ViaSat's Data Allowance Policy and how to access their usage meter
on their myexede home pageWe apologize if Ms*** feels this information was not communicated to her satisfactionAt this time ViaSat does not provide a daily, weekly or monthly break down of exactly what Ms*** is using her service forViaSat offers each customer the opportunity to track their usage at myexede.com this will allow the customer access to their current usage but will not break down the actual usageMs*** is welcome to contact customer service at any time XXX-XXX-XXXX to discuss a breakdown of the usage, but again this will only show certain informationWe apologize and ViaSat is looking into future improvements regarding the data usage breakdownThank you for allowing ViaSat the opportunity to respond
Initial Consumer Rebuttal /* (3000, 8, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe this business is falsifying my data usage If I can't see the data usage breakdown myself, I will not be convinced otherwiseTheir data meter is a pie chart showing how much data has been used but not what it was used on The business did tell me how to view my data but did not explain I will never be able to see for myself the breakdown of how it was used
As I stated in my complaint, my family has decreased our internet usage to almost nothing and still get the same results month after month I pay a lot for their service and expect to see what my money is buying me
If it was just me with this complaint against this business it would be one thing but I have heard from others the same complaintsAlso, this business' policy is to share my data usage information with a third party but not me, the customerI think if they can do that, they can "share" it with me
At the very least, they should change their advertising for the plan I'm on to "you can't do very much with 10gb, might as well spend another $a month and get our biggest plan" Because they lead you to believe you can be on facebook and download short 1-minute videos, or surf the web and 10gb will be plenty of data
Final Business Response /* (4000, 10, 2015/09/30) */
Thank you for bringing Ms***'s response to ViaSat's attentionWe apologize that Ms*** feels the way she does regarding the services she has purchasedAt this time ViaSat cannot provide Ms*** with a breakdown of the usage unless she decides to call customer service a call at XXX-XXX-XXXX and authorizes the agent to discuss the usageWe apologize for any inconvenience this has causedThe meter that ViaSat provides to each and every customer is accurate and ViaSat stands by their usage meterIf Ms*** feels the service will not meet her needs or expectations ViaSat is willing to let Ms*** out of contract with no early termination feesThank you for allowing ViaSat the opportunity to respond

Complaint: ***
I am rejecting this response because: I was not informed of the promotion about the flyer until I was already set up on services and my bill was changed without my knowledgeI have not been with the company for even months for them to apply the amount for the phone service which I again was not informed about as well I also oppted out of automatic bill pay on my account because every time I looked at my bill it was a different amount than agreed upon The flyer never reflected on it that you had to be a direct tv customer to qualify for the promotion and I was not informed until they already billed my account Every time I tried to fix my account the staff always tried to remind me what my bill was even though I stated I understood what they were trying to bill me but that because of lack of communication between support staff and the company my bill NEVER refelected what was promised to me .
Sincerely,
*** ***

Thank you for bringing Ms*** complaint to ViaSat’s attentionWe apologize for any inconvenience this may have caused At the time of sale customers are made aware of ViaSat’s Data Allowance Policy, the 24-month minimum service term commitment, and the early termination feesEach of these
points are also addressed in the customer agreement signed by Ms*** on July 1, and available at ***We apologize if Ms*** feels these points were not communicated to her satisfaction ViaSat understands Ms*** called the same day as her activation to have the account disconnected; however, once the service is installed and the electronic customer agreement is signed the year commitment startsIn order to arrive at a resolution and due to the short time Ms*** was a customer ViaSat has agreed to waive the early termination fees from the accountIn doing this Ms*** now has a $balance on the account and ViaSat has received the equipment backThank you for allowing ViaSat the opportunity to respond Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for bringing Ms*** complaint to ViaSat’s attentionWe apologize for any inconvenience this may have causedMs*** was charged $on August 13, for non-returned equipmentOn September24, ViaSat issued Ms*** a check in the amount of $for the returned
equipmentViaSat received a chargeback from Ms*** financial institution/bank on October 16, in the amount of $which means Ms*** received ViaSat’s refund check and the refund from her financial institution/bank and ViaSat was charged backOn January 15, ViaSat placed a request for a chargeback reversal but this was declined by Ms*** financial institution/bank so in return ViaSat placed the charge of $back to Ms*** accountAt this time the charge is valid and has been sent to an outside collection agencyMs*** will need to get with her financial institution to pay the balance dueThank you for allowing ViaSat the opportunity to respond

Thank you for bringing Ms*** complaint to our attentionWe apologize for any confusion she may have experienced with ViaSat
At the time of sale, Ms*** was transferred to an internal department at *** to complete the sale of the satellite internet service, not to ViaSat*** is
an authorized reseller of ViaSat’s services*** provided Ms*** credit card information when the order for her internet services was submitted to ViaSatUnfortunately, purchasing ViaSat’s service with *** does not bundle the billingViaSat handles customer billing for its own services and, therefore, Ms*** is billed separately for her ViaSat internet serviceWe apologize for any confusion regarding the sales process that Ms*** may have experienced, and if this was not communicated to her satisfaction
The Customer Agreement authorizes ViaSat to charge a credit card or initiate electronic funds transfers from a checking account for automatic monthly payments for any fees including monthly service fees and equipment lease feesThe Customer Agreement advises that monthly fees are payable in advance
The service was installed at Ms*** home on July 9, The Customer Agreement is electronically signed by customers during the service installation processAn account cannot be established without the customer’s electronic signatureOur records show Ms*** electronic signature on the Customer Agreement dated July 9, We apologize for any misunderstanding regarding the electronic signature processA copy of her electronically signed Customer Agreement has been mailed to her for her review and records
On July 13, 2016, ViaSat collected an advanced payment of $for the first month of service on July 13, ViaSat received a call from Ms*** on July 15, 2016, at which time she advised that she had not authorized ViaSat to automatically bill her payment methodShe also advised that she had been under the impression that ViaSat’s bill would be bundled with ***The ViaSat representative reviewed ViaSat’s billing with Ms***, including that the Customer Agreement authorizes advanced, automatic paymentsThe ViaSat representative also inaccurately informed Ms*** that the Customer Agreement was sent to customers via a welcome email from ViaSatThe welcome email does not include the Customer AgreementWe apologize for any confusion this may have caused Ms*** to experience
Ms*** was also informed that she could access a copy of the Customer Agreement online at ***When Ms*** requested the disconnection of her account because she was unhappy with the automatic payments, she was accurately advised that early termination fees would be applied to her account, at which time she requested to speak to a supervisorMs*** call was transferred to a supervisor accordingly
During Ms*** conversation with the ViaSat supervisor, she was informed that the terms of service had to be agreed to at the time of installationThe supervisor also offered to have Ms*** payment method removed from the account, but recommended that she simply update the payment method insteadMs*** was also advised of the disclosures regarding the removal of her payment methodMs*** advised she did not want the payment method removed and that she would be updating it at another timeIt was explained to Ms*** that she could update her payment method online at *** if she registered for an account management profile there
On August 9, 2016, Ms*** updated her payment method via ViaSat’s interactive voice response system
As she has been using the service, ViaSat does not agree to waive her early termination fees in full if she chooses to disconnect; however, ViaSat will agree to waive half of the early termination fees if she disconnects prior to September 12, Ms*** will be responsible for returning ViaSat’s modem and transceiver within days after her disconnection, or she will be subject to an unreturned equipment fee of $300.00, not including taxes, per the Customer AgreementA *** box with a free return shipping label will be delivered to her home address within a week after her disconnection, and will include illustrated instructions on what equipment she will need to return
If she would like to disconnect her account, she may contact ViaSat’s 24-hour Customer Service Department at *** in reference to ticket no***
Thank you for the opportunity to respond

Thank you for bringing Ms***’s complaint to ViaSat’s attentionWe apologize for any inconvenience this may have causedMs*** was installed by a self-installing dealer which means in or to have a move order request processed she will need to contact *** *** * *** @
*** Should they have any questions they can contact Partner Support Team or contact their Area Sales Manager for assistanceThe move process does require a new month contractWe apologize if Ms*** feels this was not communicated to her satisfaction On September 4, ViaSat did move forward with the request to change the name on the account from *** *** to *** *** Should Ms*** wish to move service and agree to the new year commitment she can contact her local self-installing dealer using the information aboveShould she have any further questions regarding her account she can contact customer care at ***Thank you for allowing ViaSat the opportunity to respond

Thank you for bringing Ms*** complaint to our attention.Each customer has access to Viasat’s Customer Agreement at exede.com/legal. New customers are provided a link to the Customer Agreement in the order confirmation email giving them the opportunity to review the Customer Agreement
prior to service installation. The Customer Agreement is electronically signed by customers during the service installation process. An account cannot be established without the customer’s electronic signature. Our records show Mr*** *** electronic signature on the Customer Agreement dated January 2018.The Customer Agreement provided to each new customer, and also available at exede.com/legal, commits each customer to a 24-month minimum service term, and states that early termination fees will apply if service is canceled prior to the expiration of the minimum service term. Customers are advised of this commitment at the time of sale and are reminded of the early termination fees at the time they elect to disconnect prior to the expiration of the minimum service term.Our records show Ms*** purchased Viasat’s Liberty + Free Zone service plan through an authorized Viasat Dealer. All Viasat dealers are contractually required to make customers aware of the above points at the time of saleWe apologize if these points were not communicated to Ms*** at the point of sale.On January 25, 2018, Ms*** contacted Viasat to advise that she had been misinformed about the services that she purchased and wanted to request a disconnectionShe stated that she told the installers that she did not want the service, but it had already been installedMs*** stated that she would contact on another day to complete the disconnection.Later that day, Mr*** contacted Viasat to advise of the same misinformation of servicesHe stated that the service he was sold had no data caps, a one year contract and a wifi-enabled modemA Viasat representative correctly advised that Viasat would have to investigate the claims before any action was madeWe apologize for any misinformation Ms*** may have received about her services. In order to bring this complaint to resolution, and in recognition of Ms*** short term with our services, Viasat will agree to waive the full early termination fees for Ms*** should she choose to disconnectViasat will also agree to waive the past due balance of $as a gesture of goodwill as of January 29, If Ms*** would like to take advantage of this offer, she may contact Viasat’s 24-hour Customer Care department at 1-855-463-in reference to ticket no***.Ms*** is still responsible for returning Viasat’s modem and transceiver within days after disconnection, or she will be subject to an unreturned equipment fee of $300.00, not including taxes, per the Customer Agreement. A UPS box with a prepaid return shipping label will be delivered to her home address within a week after her disconnection, and it will include return instructions.Thank you for the opportunity to respond

Thank you for bringing Ms***’s response to ViaSat’s attentionViaSat shows that the payment of $failed on October 24, on our endThe information that Ms*** has provided will not work for the finance team to investigateMs*** will need to contact Customer Care at ###-###-#### and fax over a running bank statementWe apologize for any inconvenience this may have causedViaSat does not show that a payment was collected and has since removed the amount from collections and placed a $balance on the accountAt this time no refund is due until Ms*** provides the proper documentation to our Customer Service teamThank you for allowing ViaSat the opportunity to respond

Thank you for bringing *** ***’s complaint to our attention
Our records show ViaSat received contact from *** *** via online chat on June 21, because she’d been charged, but had requested that the account be disconnectedAt this time, the ViaSat representative reviewed *** ***’s
account, but did not find any records of her calling to request the disconnection of the accountThe ViaSat representative offered to call *** *** in order to discuss the matter, which she accepted; however, there was no answer when the representative attempted to call herA message was left advising *** *** to call in to disconnect the accountPrior to this conversation, ViaSat last known contact with *** *** took place on March 27, in regards to her wireless connection*** *** did not request disconnection during the March interaction
*** *** called ViaSat the same day regarding the disconnection of her accountUnfortunately, the ViaSat representative was unable to assist *** *** at this time due to a technical issue, and she was advised to call back in a couple of hours to have her request processed
ViaSat received a call from *** *** on June 30, 2017, at which time she requested a refund for her monthly service fees of $When the ViaSat representative informed her that the charge was valid, *** *** requested to speak to a supervisor and the call was transferred accordingly
During her conversation with a ViaSat supervisor, *** *** informed that she wanted to disconnect the account due to connectivity issues*** *** declined an offer to troubleshoot and advised that she’d gotten the internet to stream videos, at which time the supervisor informed her that streaming could cause a high usage consumption rate*** *** was also informed that ViaSat did not guarantee that streaming services would work with the Exede Internet service*** *** declined to transition her service plan to one that offered more data when asked, and requested the disconnection of the account effective July 19, When she requested a refund for the previous payment, she was informed again that it was a valid fee and would not be refunded
As ViaSat has no record of *** *** contacted ViaSat to disconnect her account prior to June 21, and as the services are being actively used, ViaSat does not agree to issue *** *** a refund of $for the past two months of service
Thank you for the opportunity to respond

Initial Business Response /* (1000, 5, 2015/09/01) */
Thank you for bringing Ms***'s complaint to ViaSat's attentionWe apologize for any confusion or frustration this situation may have caused
Upon receipt of Ms***'s complaint ViaSat attempted to locate her account with the
information provided; however, we were unable toIf Ms*** could provide the account number, the name as it appears on the account, or the phone number as listed on the account, ViaSat will be able to better assist in resolving her complaint
Thank you

Thank you for bringing Ms***’s complaint to our attention
The Customer Agreement, signed by Ms*** on October 16, 2014, advises that customers are responsible for returning Viasat’s modem and transceiver within days after disconnection of the accountFailure to return the equipment
within this timeframe will result in an unreturned equipment fee of $300.00, not including taxesViasat supplies a *** box with a prepaid return shipping label and illustrated return instructions to customers within a week after their disconnection
Our records show Ms*** called Viasat to disconnect her account on April 2, because she was moving, at which time she was informed of the disconnection disclosuresDuring this conversation, Ms*** requested that the equipment return kit be delivered to her new home addressUnfortunately, this request was not created properlyWe apologize for any frustration this may have caused Ms*** to experiencePer her request, her account was scheduled to be disconnected on April 23,
Between April 30, and May 17, 2018, Ms*** called in several times because she had not received the equipment return kitDuring these conversations, the Viasat representatives confirmed Ms***’s shipping address; however, due to an error, her shipping address was not updatedWe apologize for any frustration this may have caused Ms*** to experienceDuring an interaction on May 1, 2018, Ms*** requested that her payment method be removed from the account, and her request was processed accordingly
On May 21, 2018, Ms*** called to advise she would be taking the equipment to a *** store to ship back, at which time she was provided with the address to Viasat’s warehouseViasat received another call from Ms*** on May 22, 2018, at which time she advised that she had paid out of pocket to ship the equipment back and requested reimbursementMs*** was correctly informed that Viasat does not reimburse customers for shipping costs
Viasat received notice on June 3, that Ms*** had returned her equipmentUnfortunately, on June 24, 2018, Ms*** was erroneously billed $in unreturned equipment fees; however, as there was no payment method on file, no amount was collected
Ms*** called Viasat regarding the balance due on June 26, 2018, at which time she provided the Viasat representative with the tracking number for her *** shipmentThe Viasat representative created a request for the amount to be refunded to Ms***; however, as no payment had been received, the request was denied on July 3,
As resolution to this complaint, Viasat has waived the balance due of $as of July 5, Ms***’s account was not referred to an outside collections agency
Thank you for the opportunity to respond

Thank you for bringing Mr*** *** complaint to our attention.Our records show Mr*** *** is currently receiving Viasat’s Unlimited Data Bronze service plan at $a month, plus Viasat’s EasyCare program at $monthly, applicable taxes and a $monthly equipment lease feeThe
Unlimited Data Bronze service plan provides unlimited data usage at regular speeds up to MbpsThe service is optimized for streaming at small screen quality or 360p.Viasat’s unlimited data service plans do not have a monthly data allowancePursuant to Viasat’s Unlimited Data Policy available at www.exede.com/legal, if a customer uses more than GB of data during their monthly billing period, Viasat may prioritize their data behind other customers during network congestion, which will result in slower speedsStarting on the first day of the customer’s monthly measurement period, all uploaded and downloaded data transmitted using Viasat Internet service will count towards the GB thresholdAt the end of the monthly measurement period, the data usage resets to zeroCustomers are informed of this information when they select one of Viasat’s unlimited data plans, and it is addressed in Viasat’s Customer Agreement and Unlimited Data Policy available at exede.com/legal.The Customer Agreement, signed by Ms*** *** on December 28, and available at exede.com/legal, advises that Viasat does not guarantee the internet service to be uninterrupted or error-freeService may be interrupted from time to time for various reasons, including inclement weather at a customer’s home or their service gateway.The Customer Agreement provided to each new customer commits each customer to a 24-month minimum service term, and states that early termination fees will apply if service is canceled prior to the expiration of the minimum service term. Customers are advised of this commitment at the time of sale and are reminded of the early termination fees at the time they elect to disconnect prior to the expiration of the minimum service term.Our records indicate that Mr*** *** contacted Viasat on February 26, in regards to being unable to use his OnDemand feature of his DirecTV serviceA Viasat representative assisted Mr*** *** in reviewing his Viasat services for any issues, of which there were noneA speed test revealed that Mr*** *** was receiving plans well within the range of his planThe Viasat representative advised Mr*** *** that the plan he was on was not optimized for streaming on large screens in HD and offered Mr*** *** the option to transition to a plan that better suited his needsMr*** *** declined all options. On March 22, 2018, a member of Viasat’s Corporate Resolution Team (CRT) contacted Mr*** *** in regards to a complaint about his servicesHe was unavailable, and a message was leftLater that same day, Mr*** *** contacted the CRT, who correctly advised Mr*** *** that his internet had been experiencing slower speeds due to meeting the data thresholdMr*** *** requested information about breaking his contract with Viasat due to his Viasat services not working in conjunction with his DirecTV servicesThe CRT member correctly advised Mr*** *** that since there was no issue with the Viasat services, any early termination fees would be valid.In resolution to this complaint, and in an offer of goodwill, Viasat will agree to waive half of the early termination fees should Mr*** *** choose to disconnectIf Mr*** *** would like to take advantage of this offer, he may contact Viasat’s 24-hour Customer Care department at 1-855-463-in reference to ticket no***. Thank you for the opportunity to respond.

Complaint: ***
I am rejecting this response because: WHEN WE SPOKE WITH ***, FOR THE INITIAL CANCELLATION, HE INFORMED US OF THE FEES, BUT WERE TOLD, SINCE THERE WAS NO LOCAL PLACE AND WE WERE NOT PROVIDED WITH THE ADDRESS THAT THEY, AS A MATTER OF POLICY, SENT US A BOX TO RETURN THE EQUIPMENT. IT WOULD ARRIVE IN TO BUSINESS DAYS. AGAIN, FAILURE FOR THE BOX TO ARRIVE , EVEN AFTER CALLS, IS A MASSIVE FAILURE ON VIASATS PART. I WAS ASSURED WITH EACH CALL THAT THE BOX WAS ISSUED AND WOULD BE THERE IF TO DQYS. THE LAST CALL ON 8/I ASKED IF ANYTHING HAD BEEN DEDUCTED AND WAS TOLD NO, HE FLAT OUT LIED. THEY TOOK THE MONEY ON 8/22. SO FAR NO ONE HAS GIVEN ONE PIECE OF TRUTHFUL INFORMATION SINCE THE CANCELLATION. IF THIS IS STANDARD BUSINESS PRACTICE, THE PUBLIC NEEDS TO BE AWARE. WE WERE WITH THEM FOR A LONG, LONG TIMEWITH NO PROBLEMS. THE WITHDRAWL OF THE MONEY IS STAGGERING FOR US. WE ARE ON A FIXED INCOME. WE WILL BOUNCE CHECKS FOR THIS AND IT WILL ALL BE ON VIA SAT. WE ARE CONSIDERING LEGAL ACTION. ESPECIALLY SINCE THEY KEEP STANDING ON A LIE, THAT THE BOX WAS SENT. NOT OUR FAULT IN ANY WAY, SHAPE OR FORM.
Sincerely,
*** ***

Thank you for bringing Ms*** complaint to ViaSat’s attentionWe apologize for any inconvenience this may have caused. At the time of sale customers are made aware of ViaSat’s 24-month minimum service term commitment and the early termination feesEach of these points are addressed in
the customer agreement signed by Ms*** on March 23, and available at exede.com/legalWe apologize if Ms*** feels these points were not communicated to her satisfactionIn order to have a service provisioned a customer has to sign the electronic customer agreementCustomers are also advised of the month contract at the time of sale. Ms*** was charged $for the first month’s bill in advance which is explained at the time of sale. In order to arrive at a resolution ViaSat has agreed to waive the early termination fees from the account due to the length of serviceViaSat has also issued a refund of $back to Ms*** todayShe will see the refund within 3-business daysThank you for allowing ViaSat the opportunity to respond

Thank you for bringing Mr*** rebuttal to our attention
Pursuant to Section 3.1(b) of the Customer Agreement signed by Mr*** on September 28, and available at www.exede.com/legal, customers agree to pay all applicable federal, state and local taxes, fees and surcharges related to the use of the service, provision of services, software or hardware The Annual Property Tax Recovery Fee is a fee ViaSat collects in order to recover the costs associated with paying property taxes on the leased equipment installed at a customer's home (modem, transceiver, antennae)This fee varies from county to county and state to state, and is based on the county in which a customer has service
We feel the resolution previously agreed to and the actions taken by ViaSat adequately address Mr*** complaintThank you for the opportunity to respond

Complaint: ***
I am rejecting this response because:My husband never Ok'd for them to up the Data amount on account, he asked about and said he would discuss it with me and we had gone on vacation in the processSeveral others in the neighborhood have also had issues and referred to them as crooksI am seeing a patternThey have also been told numerous times we don't watch anything on *** **We don't do throb ***We even spoke with *** ** as well several times and they even stated they are lyingFirst of all we pay our bill every month and they are not suppose to directly pull a paymentIn his response they stated they tried and it failedWhere is the contract I signed for them to do this or attempt to do this? We have always paid our bill, but they do not have authorization to pull anything from my account unless I myself do a time paymentShould they cause an over draft fee by doing so they will be responsible for that fee, beings they are pulling it without permission. I appreciate ate the second guy I spoke with on the phone the other day to try any make the situation correct, I appreciate the credit, but there are many things wrong with this situation
Sincerely,
*** ***

Thank you for bringing Ms***’s complaint to our attention.Ms*** is responsible for returning Viasat’s modem and transceiver within days after disconnection, or she will be subject to an unreturned equipment fee of $300.00, not including taxes, per the Customer Agreement, signed by MsEva
*** on January 18, 2014. A UPS box with a prepaid return shipping label will be delivered to her home address within a week after her disconnection, and it will include return instructionsCustomers are advised of this at the time of disconnection. On February 11, 2018, Ms*** contacted Viasat in order to request a disconnection of her servicesShe requested that the disconnection take place on February 23, At the time, disconnection disclosures were read, including information on returning her Viasat leased equipment. Unfortunately, her request to disconnect the account was not processed due to a technical error, and Ms*** contacted Viasat on February 24, to request the disconnection of her accountShe was again read disconnection disclosures, including information on returning her Viasat leased equipmentMs*** requested a refund for the monthly billing charges that had been charged the same day in the amount of $A Viasat representative assisted Ms*** in submitting a request, and the refund was processed as of March 6, 2018. On March 29, 2018, Ms*** contacted Viasat in order to request a new return kit for her equipmentShe stated that she had advised the disconnecting representative that she would not be at the location until May, which would delay the return of the equipmentThe Viasat representative assisted her in requesting a new return kit, which Ms*** should receive in the next five to seven business days. In resolution to this complaint, Viasat will agree to waive Ms***’s unreturned fees in good faith that Ms*** will still return her Viasat equipment at her earliest convenience. If Ms*** has any further questions or concerns, she may contact Viasat’s 24-hour Customer Care at 1-855-463-9333.Thank you for the opportunity to respond

Complaint: ***
I am rejecting this response because: I called the number in their response and I STILL get the same message which is that I am a third party account and then I get hung up onThey say they resolved their phone issuesWell I don't think so since I am still in the same boatRegarding the website to review my usageI go there dailyI can see how much data I used I hour by hour but it doesn't tell me how I used that dataI have done everything they have told me to do and they say I still usage when there is no way I can beFor example every night at the 11pm hour they say I use .1-dataThere is NOTHING on at that hour in my houseWe are in bed by that timeI have my phone set to not do any updates until I say it is OK, I spent money to have my computer disabled from doing Windows updatesI have my *** in airplane mode so there should no data usage there since it is not even connected to the internetI feel I am being screwed overWhy can't someone from Viasat CALL ME????? I have sent multiple emails requesting someone to call me and no one ever doesWhy is it so hard for someone in their customer service department to pick up a phone and call me??? I just don't get it!!!!!!! What I want now is someone to call meSimple as thatI don't think that is too much to ask forSo once again what I want is for someone to call meSimple right??!!
Sincerely,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***P.S ( In your closing statement you choose to refer to me as SHE/HER which truly sums up your company's integrity and professionalism)It would be in your best interests that your company learned how to treat the customer's that put food on your table. As you should already be aware that unhappy customers spread more unsatisfied service complaint reviews than very satisfied customers.
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