ViaTalk Reviews (1)
View Photos
ViaTalk Rating
Address: 21 Corporate Dr Ste 203, Clifton Park, New York, United States, 12065-8643
Phone: |
Show more...
|
Web: |
|
Add contact information for ViaTalk
Add new contacts
ADVERTISEMENT
This response is in reference to Case# [redacted] , submitted by [redacted] on the 18th of May, Mr [redacted] contacted our Technical Support staff for assistance at noon on 03/21/via an online support ticketA response was submitted by our staff at 1:PM and they began the troubleshooting processAfter conversing via the support ticket for several days, a representative determined a replacement should be sentIt was mailed 03/28/with a prepaid USPS return label for the original deviceUnfortunately, Mr [redacted] continued to experience intermittent connectivity issues, and he submitted a request to cancel the account on 04/20/at 1:PMAt 2:PM, a billing representative responded to the cancellation request advising that in order to finalize the cancellation request, we would require the return of our leased equipment per our Terms of ServiceAt this time the account was placed into a Pending Cancel state to suspend any future billing and to await the return of our equipmentMr [redacted] then stated that he had thrown our original equipment away, and elected not to use the prepaid USPS return label that he was provided the previous monthWe received the second, replacement device on 04/26/2016; however, to date we have not received the originally provided equipment for which the prepaid USPS return label was provided in MarchAs a courtesy, we waived the fee associated with the original device, and the cancellation was finalized on 05/18/If you have any questions, or require any further details, please do not hesitate to contact meThank youSincerely, Tanya [redacted] Via Talk Support Manager [redacted] ***