Vibrant Health Family Clinics

TO RESOLVE THE ISSUE THE COMPANY WILL NEED TO STOP USING SOCIAL SECURITY NUMBERS IN THE BILLING PROCESS

We have changed our policy of billing so this will not happen again as stated in the letter It is a requirement of most employer to have the social security number listed on the bill for the Occupational Health ServicesThe social security number is an identifier so when we send the bill to the employer requesting the service they know which employee received the service and who they are paying the bill on This was not an open disclosure of [redacted] social security number [redacted] employer has a contract with our clinic for confidential services and Gale provided his social security number in the past on the Company account and his social security number was linked as an identifier on that account Per our conversation with Gale we have removed his social security number from this account His company requested the service and we bill the employer per our contract In our conversation with Gale he stated he works at the company and opened the billing statement we had sent to them Thank you, [redacted]

In good faith, DrJohnson, a Family Practice physician, referred Ms [redacted] to DrThomas, an Ear, Nose & Throat specialist for her condition He did so in order to help Ms [redacted] address the symptoms she was experiencing The charges associated with her seeing DrThomas totaled $and the balance due after insurance was $ Ms [redacted] also owes our clinic for visits on January 21, for $126.59, February 3, for $52.14, February 10, $and February 14, for $with various Health Care ProvidersOur Operations Manager contacted Ms [redacted] and [redacted] , M.D., our Medical Director reviewed Ms [redacted] ’s concern and sent her a letter We also attempted to correspond with Ms [redacted] using the address we had on file for her which was [redacted] ** [redacted] ** *** I note from her correspondence to Revdex.com that her address now is 11th Street, Hudson, WI I also had left messages for her, but am uncertain that they went through as no personal greeting was on the voice messageAs a show of good faith, we are willing to provide a courtesy discount of 20% off her bill with DrThomas of $if she makes payment in full by November 30, No further discount will be offered, as the referral was appropriate given her symptoms and condition at the time of referral Additionally, we do not understand why Ms [redacted] hasn’t paid the bills for the additional dates of service We are not willing to discount the bills for those servicesThanks, [redacted] , Administrator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ? When I met with DrJohnson in December 2013, he did not mention DrThomas nor a referral to himHe said specifically he was referring me to an asthma specialist to help figure out my breathing issuesWhen I talked with DrJohnson in March, he apologized for that misunderstandingWhen I read the medical? notes, I was so surprised to see what he put in themHe never mentioned the acid reflux as a possible issue or an ENT specialistFurther, DrJohnson typically dictated his notes from my previous visits so I could hear the summary of what had been discussedOn that visit in December, he did not do soWhen we discussed this in March, DrJohnson? asked me what I expected and I said that I expected to not be charged for the visit to DrThomas as we did not discuss an ENT specialist, rather, we discussed ruling out possible asthma as to my breathing issues and having a spirometer test doneI clearly recall him using those wordsAnd then to be treated rudely by DrThomas when I saw him, very unacceptable.I have paid the other outstanding charges in the amount of $I spoke with the collection agency yesterday and they advised they will not pursue the charges for DrThomas, they felt I have been a responsible patient for over years at this facility and that I am not trying to shirk my responsibilities in not paying this chargeTo say I am extremely disappointed in the clinic's stance on this matter goes without sayingI would like for DrJohnson to call me again discuss this matterI can be reached at [redacted] I enjoyed being his patient for many years and feel let down that? he did not follow through with supporting me, after all the years of having received excellent care from him, paying for? services I felt were appropriate, except for this one instanceI am a detailed person and assertive? when it comes to my healthI will take further? measures, if necessary, to seek dismissal of the charges for DrThomas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I thought I had paid any other charges except for the bill for DrThomasThat is the only bill I am disputingI will check my records for any payments and if I do not find they were paid, I will remit a total of $for the other chargesThe invoice I received was? confusing because? it wasn't sent until almost 5-months after the visit and not itemized separately and so I thought the total of $(est.) I was being billed for was all for the visit with DrThomas.While I appreciate the offer of 20% off the bill for DrThomas and I do not doubt DrJohnson was acting in good faith, when I was in to see? DrJohnson? in December, he specifically said to me that he wanted to rule out asthma and so was referring me to see an asthma specialistAgain, when I got in to see DrThomas, he immediately said he did not have anything to do with asthma and was going to walk out the doorHe was rude and dismissive to me and I had to ask him for the referral office to get the matter straightened outGiven my long history with the clinic and DrJohnson,? as a patient and paying my bills timely, this is one situation where I truly believe I am not responsible for those chargesI had already waited weeks to see DrThomas, continued to get sicker, and ended up going in to the emergency room for treatmentI then had to wait another week before finally seeing? an asthma specialistWith DrJohnson retiring in the middle of all of this, and not being told that, despite him telling me to call him back if I had troubles (which I did and was then informed he had retired, which I was shocked to hear as he did not tell me that when I had seen him weeks previously).As to any address changes, I had a forwarding address on file with the post officeMy phone number has not changed and I also did not receive any messages on my phone from anyone at the clinic after sending my letters Regards, [redacted]

In good faith, DrJohnson, a Family Practice physician, referred Ms [redacted] to DrThomas, an Ear, Nose & Throat specialist for her condition.? He did so in order to help Ms [redacted] address the symptoms she was experiencing.? The charges associated with her seeing DrThomas totaled $and the balance due after insurance was $443.81.? Ms [redacted] also owes our clinic? for visits on? January 21, for $126.59, February 3, for $52.14, February 10, $and February 14, for $with various Health Care ProvidersOur Operations Manager contacted Ms [redacted] and [redacted] , M.D., our ? Medical Director reviewed Ms [redacted] ’s concern and sent her a letter.? We also attempted to correspond with Ms [redacted] using the address we had on file for her which was [redacted] **? [redacted] **? ***.? I note from her correspondence to Revdex.com that her address now is 11th Street, Hudson, WI? 54016.? I also had left messages for her, but am uncertain that they went through as no personal greeting was on the voice messageAs a show of good faith, we are willing to provide a courtesy discount of 20% off her bill with DrThomas of $if she makes payment in full by November 30, 2015.? No further discount will be offered, as the referral was appropriate given her symptoms and condition at the time of referral.? Additionally, we do not understand why Ms [redacted] hasn’t paid the bills for the additional dates of service.? We are not willing to discount the bills for those servicesThanks, [redacted] , Administrator ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] When I met with DrJohnson in December 2013, he did not mention DrThomas nor a referral to himHe said specifically he was referring me to an asthma specialist to help figure out my breathing issuesWhen I talked with DrJohnson in March, he apologized for that misunderstandingWhen I read the medical notes, I was so surprised to see what he put in themHe never mentioned the acid reflux as a possible issue or an ENT specialistFurther, DrJohnson typically dictated his notes from my previous visits so I could hear the summary of what had been discussedOn that visit in December, he did not do soWhen we discussed this in March, DrJohnson asked me what I expected and I said that I expected to not be charged for the visit to DrThomas as we did not discuss an ENT specialist, rather, we discussed ruling out possible asthma as to my breathing issues and having a spirometer test doneI clearly recall him using those wordsAnd then to be treated rudely by DrThomas when I saw him, very unacceptable.I have paid the other outstanding charges in the amount of $I spoke with the collection agency yesterday and they advised they will not pursue the charges for DrThomas, they felt I have been a responsible patient for over years at this facility and that I am not trying to shirk my responsibilities in not paying this chargeTo say I am extremely disappointed in the clinic's stance on this matter goes without sayingI would like for DrJohnson to call me again discuss this matterI can be reached at [redacted] I enjoyed being his patient for many years and feel let down that he did not follow through with supporting me, after all the years of having received excellent care from him, paying for services I felt were appropriate, except for this one instanceI am a detailed person and assertive when it comes to my healthI will take further measures, if necessary, to seek dismissal of the charges for DrThomas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dates they have chosen are for DOT Physicals which require the social security numberThe random drug screening does not require that informationIf the numbers have been given on those dates it would not give your clinic the permission to use it in the futureIn my opinion this violates my rights to keep information about me confidentialIf you feel the social security numbers are not a big deal in this world today with all the indemnity theft happening, then maybe you could give me your numbers to distribute around
Regards,
*** ***

Patient contacted Vibrant Health Family Clinic's on May 22,regarding a statement that was sent to his EmployerThe service was requested by his employer and we hold an Occupational
Health Contract for these servicesSocial Security numbers are required on chain
of custody forms as a source of identification because this is a confidential service per his employerPatient did not want to give his social security number at his April 29, visit and gave the lab tech his driver license numberIn past years patient had given us his social
security number for this test and we had it on his accountOur computer software vendor has a standard claim form for Occupational Health that uses the social security number as an identifierOn May 27, I contacted our computer software vendor to see if we could remove the social security number from the invoiceThey have found another form we can use that does not list the social security number and we have already put this process in placeOn May 29, we called patient and explained to him why his social security number was on the form and that we have put a process in place to use a different form so social security numbers will not print out on the invoiceWe told patient that we would send out a corrected
statement to his employer*** ***
Business Office Manager
Vibrant Health Family Clinics

In good faith, DrJohnson, a Family Practice physician, referred Ms*** to DrThomas, an Ear, Nose & Throat specialist for her condition. He did so in order to help Ms*** address the symptoms she was experiencing. The charges associated with her seeing DrThomas
totaled $and the balance due after insurance was $443.81. Ms*** also owes our clinic for visits on January 21, for $126.59, February 3, for $52.14, February 10, $and February 14, for $with various Health Care ProvidersOur Operations Manager contacted Ms*** and *** ***, M.D., our Medical Director reviewed Ms***’s concern and sent her a letter. We also attempted to correspond with Ms*** using the address we had on file for her which was ** *** *** ** *** ** ***. I note from her correspondence to Revdex.com that her address now is 11th Street, Hudson, WI 54016. I also had left messages for her, but am uncertain that they went through as no personal greeting was on the voice messageAs a show of good faith, we are willing to provide a courtesy discount of 20% off her bill with DrThomas of $if she makes payment in full by November 30, 2015. No further discount will be offered, as the referral was appropriate given her symptoms and condition at the time of referral. Additionally, we do not understand why Ms*** hasn’t paid the bills for the additional dates of service. We are not willing to discount the bills for those servicesThanks, *** *** ***, Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I thought I had paid any other charges except for the bill for DrThomasThat is the only bill I am disputingI will check my records for any payments and if I do not find they were paid, I will remit a total of $for the other chargesThe invoice I received was confusing because it wasn't sent until almost 5-months after the visit and not itemized separately and so I thought the total of $(est.) I was being billed for was all for the visit with DrThomasWhile I appreciate the offer of 20% off the bill for DrThomas and I do not doubt DrJohnson was acting in good faith, when I was in to see DrJohnson in December, he specifically said to me that he wanted to rule out asthma and so was referring me to see an asthma specialistAgain, when I got in to see DrThomas, he immediately said he did not have anything to do with asthma and was going to walk out the doorHe was rude and dismissive to me and I had to ask him for the referral office to get the matter straightened outGiven my long history with the clinic and DrJohnson, as a patient and paying my bills timely, this is one situation where I truly believe I am not responsible for those chargesI had already waited weeks to see DrThomas, continued to get sicker, and ended up going in to the emergency room for treatmentI then had to wait another week before finally seeing an asthma specialistWith DrJohnson retiring in the middle of all of this, and not being told that, despite him telling me to call him back if I had troubles (which I did and was then informed he had retired, which I was shocked to hear as he did not tell me that when I had seen him weeks previously)As to any address changes, I had a forwarding address on file with the post officeMy phone number has not changed and I also did not receive any messages on my phone from anyone at the clinic after sending my letters
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
When I met with DrJohnson in December 2013, he did not mention DrThomas nor a referral to himHe said specifically he was referring me to an asthma specialist to help figure out my breathing issuesWhen I talked with DrJohnson in March, he apologized for that misunderstandingWhen I read the medical notes, I was so surprised to see what he put in themHe never mentioned the acid reflux as a possible issue or an ENT specialistFurther, DrJohnson typically dictated his notes from my previous visits so I could hear the summary of what had been discussedOn that visit in December, he did not do soWhen we discussed this in March, DrJohnson asked me what I expected and I said that I expected to not be charged for the visit to DrThomas as we did not discuss an ENT specialist, rather, we discussed ruling out possible asthma as to my breathing issues and having a spirometer test doneI clearly recall him using those wordsAnd then to be treated rudely by DrThomas when I saw him, very unacceptableI have paid the other outstanding charges in the amount of $I spoke with the collection agency yesterday and they advised they will not pursue the charges for DrThomas, they felt I have been a responsible patient for over years at this facility and that I am not trying to shirk my responsibilities in not paying this chargeTo say I am extremely disappointed in the clinic's stance on this matter goes without sayingI would like for DrJohnson to call me again discuss this matterI can be reached at ***I enjoyed being his patient for many years and feel let down that he did not follow through with supporting me, after all the years of having received excellent care from him, paying for services I felt were appropriate, except for this one instanceI am a detailed person and assertive when it comes to my healthI will take further measures, if necessary, to seek dismissal of the charges for DrThomas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I thought I had paid any other charges except for the bill for DrThomasThat is the only bill I am disputingI will check my records for any payments and if I do not find they were paid, I will remit a total of $for the other chargesThe invoice I received was confusing because it wasn't sent until almost 5-months after the visit and not itemized separately and so I thought the total of $(est.) I was being billed for was all for the visit with DrThomas.While I appreciate the offer of 20% off the bill for DrThomas and I do not doubt DrJohnson was acting in good faith, when I was in to see DrJohnson in December, he specifically said to me that he wanted to rule out asthma and so was referring me to see an asthma specialistAgain, when I got in to see DrThomas, he immediately said he did not have anything to do with asthma and was going to walk out the doorHe was rude and dismissive to me and I had to ask him for the referral office to get the matter straightened outGiven my long history with the clinic and DrJohnson, as a patient and paying my bills timely, this is one situation where I truly believe I am not responsible for those chargesI had already waited weeks to see DrThomas, continued to get sicker, and ended up going in to the emergency room for treatmentI then had to wait another week before finally seeing an asthma specialistWith DrJohnson retiring in the middle of all of this, and not being told that, despite him telling me to call him back if I had troubles (which I did and was then informed he had retired, which I was shocked to hear as he did not tell me that when I had seen him weeks previously).As to any address changes, I had a forwarding address on file with the post officeMy phone number has not changed and I also did not receive any messages on my phone from anyone at the clinic after sending my letters
Regards,
*** ***

DrJohnson, a Family Practice physician, referred Ms*** to DrThomas, an Ear, Nose and Throat specialist for her condition on December 2, 2013. On January 3, Ms*** had an appointment with DrThomas. January 8, Ms*** called in to our Operations Manager with her concerns about her visit with DrThomas and she notified Ms*** of DrJohnson’s retirement. The Operations Manager submitted Ms***’s concern to our Medical Director who thoroughly investigated this using our peer review process which included chart review, and discussing the case with DrJohnson and DrThomas. DrJohnson also called Ms*** on March 20, who explained why he had referred her to DrThomas and this was appropriate. Our Medical Director sent a letter to Ms*** explaining that the clinic had investigated her concern and the care she received was found to meet the standards and the charge will stand.

In good faith, DrJohnson, a Family Practice physician, referred Ms*** to DrThomas, an Ear, Nose & Throat specialist for her condition.? He did so in order to help Ms*** address the symptoms she was experiencing.? The charges associated with her seeing DrThomas totaled
$and the balance due after insurance was $443.81.? Ms*** also owes our clinic? for visits on? January 21, for $126.59, February 3, for $52.14, February 10, $and February 14, for $with various Health Care ProvidersOur Operations Manager contacted Ms*** and *** ***, M.D., our ? Medical Director reviewed Ms***’s concern and sent her a letter.? We also attempted to correspond with Ms*** using the address we had on file for her which was ** *** *** **? *** **? ***.? I note from her correspondence to Revdex.com that her address now is 11th Street, Hudson, WI? 54016.? I also had left messages for her, but am uncertain that they went through as no personal greeting was on the voice messageAs a show of good faith, we are willing to provide a courtesy discount of 20% off her bill with DrThomas of $if she makes payment in full by November 30, 2015.? No further discount will be offered, as the referral was appropriate given her symptoms and condition at the time of referral.? Additionally, we do not understand why Ms*** hasn’t paid the bills for the additional dates of service.? We are not willing to discount the bills for those servicesThanks, *** *** ***, Administrator ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ? When I met with DrJohnson in December 2013, he did not mention DrThomas nor a referral to himHe said specifically he was referring me to an asthma specialist to help figure out my breathing issuesWhen I talked with DrJohnson in March, he apologized for that misunderstandingWhen I read the medical? notes, I was so surprised to see what he put in themHe never mentioned the acid reflux as a possible issue or an ENT specialistFurther, DrJohnson typically dictated his notes from my previous visits so I could hear the summary of what had been discussedOn that visit in December, he did not do soWhen we discussed this in March, DrJohnson? asked me what I expected and I said that I expected to not be charged for the visit to DrThomas as we did not discuss an ENT specialist, rather, we discussed ruling out possible asthma as to my breathing issues and having a spirometer test doneI clearly recall him using those wordsAnd then to be treated rudely by DrThomas when I saw him, very unacceptable.I have paid the other outstanding charges in the amount of $I spoke with the collection agency yesterday and they advised they will not pursue the charges for DrThomas, they felt I have been a responsible patient for over years at this facility and that I am not trying to shirk my responsibilities in not paying this chargeTo say I am extremely disappointed in the clinic's stance on this matter goes without sayingI would like for DrJohnson to call me again discuss this matterI can be reached at ***I enjoyed being his patient for many years and feel let down that? he did not follow through with supporting me, after all the years of having received excellent care from him, paying for? services I felt were appropriate, except for this one instanceI am a detailed person and assertive? when it comes to my healthI will take further? measures, if necessary, to seek dismissal of the charges for DrThomas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I thought I had paid any other charges except for the bill for DrThomasThat is the only bill I am disputingI will check my records for any payments and if I do not find they were paid, I will remit a total of $for the other chargesThe invoice I received was? confusing because? it wasn't sent until almost 5-months after the visit and not itemized separately and so I thought the total of $(est.) I was being billed for was all for the visit with DrThomas.While I appreciate the offer of 20% off the bill for DrThomas and I do not doubt DrJohnson was acting in good faith, when I was in to see? DrJohnson? in December, he specifically said to me that he wanted to rule out asthma and so was referring me to see an asthma specialistAgain, when I got in to see DrThomas, he immediately said he did not have anything to do with asthma and was going to walk out the doorHe was rude and dismissive to me and I had to ask him for the referral office to get the matter straightened outGiven my long history with the clinic and DrJohnson,? as a patient and paying my bills timely, this is one situation where I truly believe I am not responsible for those chargesI had already waited weeks to see DrThomas, continued to get sicker, and ended up going in to the emergency room for treatmentI then had to wait another week before finally seeing? an asthma specialistWith DrJohnson retiring in the middle of all of this, and not being told that, despite him telling me to call him back if I had troubles (which I did and was then informed he had retired, which I was shocked to hear as he did not tell me that when I had seen him weeks previously).As to any address changes, I had a forwarding address on file with the post officeMy phone number has not changed and I also did not receive any messages on my phone from anyone at the clinic after sending my letters
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  When I met with Dr. Johnson in December 2013, he did not mention Dr. Thomas nor a referral to him. He said specifically he was referring me to an asthma specialist to help figure out my breathing issues. When I talked with Dr. Johnson in March, he apologized for that misunderstanding. When I read the medical notes, I was so surprised to see what he put in them. He never mentioned the acid reflux as a possible issue or an ENT specialist. Further, Dr. Johnson typically dictated his notes from my previous visits so I could hear the summary of what had been discussed. On that visit in December, he did not do so. When we discussed this in March, Dr. Johnson asked me what I expected and I said that I expected to not be charged for the visit to Dr. Thomas as we did not discuss an ENT specialist, rather, we discussed ruling out possible asthma as to my breathing issues and having a spirometer test done. I clearly recall him using those words. And then to be treated rudely by Dr. Thomas when I saw him, very unacceptable.I have paid the other outstanding charges in the amount of $331.38. I spoke with the collection agency yesterday and they advised they will not pursue the charges for Dr. Thomas, they felt I have been a responsible patient for over 30 years at this facility and that I am not trying to shirk my responsibilities in not paying this charge. To say I am extremely disappointed in the clinic's stance on this matter goes without saying. I would like for Dr. Johnson to call me again discuss this matter. I can be reached at [redacted]. I enjoyed being his patient for many years and feel let down that he did not follow through with supporting me, after all the years of having received excellent care from him, paying for services I felt were appropriate, except for this one instance. I am a detailed person and assertive when it comes to my health. I will take further measures, if necessary, to seek dismissal of the charges for Dr. Thomas.

In good faith, Dr. Johnson, a Family Practice physician, referred Ms. [redacted] to Dr. Thomas, an Ear, Nose & Throat specialist for her condition.  He did so in order to help Ms. [redacted] address the symptoms she was experiencing.  The charges associated with her seeing Dr. Thomas totaled...

$670.52 and the balance due after insurance was $443.81.  Ms. [redacted] also owes our clinic  for visits on January 21, 2014 for $126.59, February 3, 2014 for $52.14, February 10, 2014 $105.93 and February 14, 2014 for $46.72 with various Health Care Providers. Our Operations Manager contacted Ms. [redacted] and [redacted], M.D., our  Medical Director reviewed Ms. [redacted]’s concern and sent her a letter.  We also attempted to correspond with Ms. [redacted] using the address we had on file for her which was [redacted]  [redacted]  [redacted].  I note from her correspondence to Revdex.com that her address now is 735 11th Street, Hudson, WI  54016.  I also had left 2 messages for her, but am uncertain that they went through as no personal greeting was on the voice message. As a show of good faith, we are willing to provide a courtesy discount of 20% off her bill with Dr. Thomas of $443.81 if she makes payment in full by November 30, 2015.  No further discount will be offered, as the referral was appropriate given her symptoms and condition at the time of referral.  Additionally, we do not understand why Ms. [redacted] hasn’t paid the bills for the additional dates of service.  We are not willing to discount the bills for those services. Thanks, [redacted], Administrator

TO RESOLVE THE ISSUE THE COMPANY WILL NEED TO STOP USING SOCIAL SECURITY NUMBERS IN THE BILLING PROCESS.