Vibrantcare Rehabilitation

Mr [redacted] was referred to physical therapy by his physician He was seen for his initial evaluation 02/26/at our South Land Park clinicOur records show that Mr [redacted] asked about massage therapy and we told him that massage is incorporated into the treatment but the goal was stretching and exercise for a home plan to relieve his symptomsWe do not have licensed massage therapists but our licensed physical therapists do use some massage during treatment Midway through his evaluation he told the physical therapist that he did not wish to continue the evaluation because he was only there so his insurance would pay for a massageHe stated he would not excercise or continue to come to physical therapy I'm sorry that Mr [redacted] did not want the physical therapy his physican recommended for his symptoms but we are unable to refund his copaymentWe did provide service to Mr [redacted] and we billed his insurance company for the services we provided prior to his terminating the evaluationPer our contract with his insurance company Mr [redacted] is repsonsible for a copayment and we are obligated to collect that money

I am rejecting this response because: They told me when called on the phone they offered that kind of therapy that is what I expected and that is what I paid for Tthey make it sound like was doing somekind of insurance fraud and resent that the truth is was not told the truth

I am rejecting this response because: regardless of what they say, the person on the phone told me they offered the service and when the physical therapist said they did not, I left they can hide behide double talke, bottom line is the person on the phone lied