Thank you for reaching out to Christiana Care with your billing concern. We take your feedback seriously and want to work with you to resolve your concern. Christiana Care has an estimate telephone contact number [redacted] and we encourage patients to contact us since that will help patients plan for...
the cost of medical tests and procedures. I apologize for any miscommunication during your telephone calls with our patient Financial Services, as well as the customer service you received. You are certainly eligible to apply for financial assistance or establish a payment plan to pay your bill. Christiana Care provides a cycle of bills to the patient for payment before the balance due is given to a collection agency. I would be happy to work with you on a payment plan and withdraw this bill from collections. I will contact you to discuss a resolution. I can also be reached at [redacted], Patient Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will be forwarding further documentation to Christiana Care in order to illustrate these issues. The explanation for the admission of a newborn costing 5274 when that was billed and paid by my wife and our newborn did not stay in a separate room. also the facility fee 2399 for my son's circumcision seems dubious at best.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am very pleased with the response that I received from Christiana Care regarding this complaint and I commend their staff on their professionalism in handling this matter.
this pertains to the Wilmington medical center. our mother who was elderly was in and out of this facility for over 2 months. she went in for pain in her hand. they released her without a diagnosis . she returned again with the same problem. at that point she was diagnosed with gout. they treated her with antibiotics, which in turn gave her CDIF. they released her after a little time in the hospital, just to return with still having CDIF. this is no doubt in our minds that they just needed the bed so they had to move her out. when confronted this was never denied. in the end she went in and out of having different levels of CDIF. with the doctors coming to the conclusion and I quote"she's just a chronically ill person and would probably not get out of this cycle". once they made that "diagnosis" they quit trying to help our mother get well. she in the end died due to a respiratory issue, that they would not treat. that is a disgrace in our book. they treated her based on exactly what she could afford, which was very little. she only had Medicare and Medicaid. I realize this sounds mean but they let her die and I will never forgive them for that.
we had to fight hour after hour, someone had to be there just about 24/7 in order to get information or making sure they were doing everything they could to help our mother.
please if anyone reads this please,please try and find another hospital to take your loved one to. this is a brief history of our experience with this facility. I refuse to call it a hospital.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am willing to allow my health insurance payment to stand, and Christiana should assist in clearing up any credit bureau issues. Once the billing office opens again (they were closed Friday, 12/26), I will be paying my portion of the balance only because I was hoping to have this resolved by now and I do not want this to affect my credit rating any further. However; I would like a full refund to resolve this issue, as there wasn't anyone at the Christiana Hospital the day of my visit who could tell me if I would be billed or not. This is basic information that all ER staff memebers should have been able to provide, or at the very least find out while I waited for 3 hours. I could have based my decision to go to Christiana's ER or another ER knowing that information. Additionally Christiana ER did not treat me, they only prolonged my pain and prevented me from receiving prompt treatment. If it assists the Revdex.com in determining diagnosis, treatment, or severity of my illness, I would be happy to sign a medical records release form so that the Revdex.com can obtain my medical records from the Chester County Hospital. Thank you for your attention in this matter.
Thank you for reaching out to Christiana Care with your billingconcern. I apologize that you were not able to resolve your billing concernthrough the billing department. I am glad that we have connected to resolvingthis concern. In a separate email to the author of the...
email I attached a Financial Assistance Application whichyou will need to complete and submit with the pertinent financial informationwhich was in effect at the time of the date of service in late 2013. Once yourapplication is reviewed and if you qualify for financial assistance, your billfrom the Christiana Care services will be adjusted according. If there remainsa balance due, you are able to set up a payment plan. Once those items are inplace, we will work together to revise the credit report. The Christiana Care payment due is $1384.65 for hospitalservices. The balance due you referred to in the Revdex.comconcern is your balance due from the DFES – Doctors For Emergency Services, aseparate physician group of emergency room doctors. DFES is a separate companyand you will need to deal with them directly on the credit report and amountdue. Please let DFES billing know that you are filing for financial assistancethrough Christiana Care. DFES often provides the same discount that CCHSawards. I apologize you were not able to resolve your concern with the billing department. I am looking forward to working with you to help. Please let me know if any questions. Thanks, [redacted]
On behalf of Christiana Care, I would like to apologize for the experience you have had with our Patient Financial Services. I contacted that department to gather information to resolve your concern. Patient Financial Services confirmed that you were eligible for DE Medicaid during June of 2013 and...
that insurance paid your June 2013 patient care. Patient Financial Services confirmed that you are not eligible for DE Medicaid during July or August of 2013, therefore our records indicate a total balance due of $1000.09 for one hospital visit and two physician bills. Christiana Care offers patients the opportunity to apply for financial assistance and if you pursue that option and receive financial assistance that could be very helpful to lower the balance due to Christiana Care. We also offer payment plans which will provide you opportunity to remove your bills from collections and positively impact your credit report. I can be reached at Patient Experience, [redacted] to assist you in moving forward and would be welcome the opportunity to work with you on this resolution. Thank you, [redacted] Patient Experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] I am now working with representatives from the lab and my insurance company to address the charges from this biopsy, so that part of the complaint can be considered resolved. However, as mentioned in our phone conversation, I am still concerned over the charges for a second round of tests on my biopsy sample which appear to have been conducted without my knowledge or consent, and the ("abnormal") results of which were never reported to me, although they were charged to me. According to documentation I received from my medical records, these additional tests are not medically relevant or FDA approved. This is why I asked for an audit of the charges, which it seems Christiana Care could indeed shed some light on. At this point, I cannot consider the complaint resolved until those concerns are addressed. I do appreciate that you have forwarded copies of the documents from the lab regarding possible insurance denials. After reviewing these documents, I still feel that Christiana Care, in conjunction with the lab, acted in bad faith by not verifying coverage prior to the procedure. The wording on the document from the lab suggests that the procedure "might not" be covered, but it does not indicate that it is the patient's sole responsibility to verify coverage. Both Christiana Care and the lab were in possession of my insurance information; this information was verified over the phone several weeks prior to the procedure and again at the time of the procedure. A patient who supplies this information has a reasonable expectation that it will be used. By not processing this information (or processing it but not informing me of the lab's out-of-network status) I was denied the ability to make an informed decision about whether to have the procedure. I was also denied the opportunity to prearrange a payment plan, although the lab's website states that this is available to patients.In light of this, I would also like some acknowledgement that failure to verify benefits prior to a procedure is not in the best interest of Christiana Care's patients, and that in this case it contributed to significant inconvenience and distress which could easily have been avoided.
Regards,
[redacted]
Christiana Care worked with [redacted]'s insurance to resolve payment with them since we are non-par with [redacted], which is the patient's responsbilility to be aware of their insurance coverage. Christiana Care continued to work with [redacted] when we got the initial payment from them and did not...
bill the patient at that time so it did result in a delayed billing to the patient. The patient did not respond to Christiana Care bills therefore the balance was referred to a collection agency. Please let me know if you need additional information. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I requested the following & have indicated in parentheses Christiana Care's status on response.1. Explanation on why the emails were not responded to in a timely manner. Explanation on why despite several requests, I was not called at my cell number but instead at a home number where no one was available. (Not addressed by response or discussion)2. If EOBs from the insurance provider did take until July to receive the final: a. Copy of the EOBs that delayed the billing so I may approach our insurance providers with this, and b. Explanation why Neena did not provide me this as promised on October 2. (From my discussion today, EOBs were never received in July as I was told by Neena, so #3 applies).3. If EOBs from the insurance provider dated July 2014 do not exist: a. Explanation of why Neena stated this incorrectly, and b. Explanation of Christiana Care’s failure to bill us within a reasonable timeframe, and c. Independent review of billing and charges from the 2 accounts to assure that charges were correct from 2014. (Since EOBs do not exist per my discussion today with Christiana Care, I still request responses to this item in writing. There is no reasonable explanation why this should take almost a year to resolve. In addition, my complaint has not been read thoroughly as my wife's account has not been addressed. )
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to pay the full amount owed as soon as possible and have this matter removed from my credit report. Please let me know who to contact at Christiana Care to make payment and have the matter stricken from my credit report.
Regards,
Dear Mr. [redacted],On behalf of Christiana Care, I apologize for the billing error which occurred on your Christiana Care account and the fact that you did not hear back from our organization upon your request for resolution. I have worked with the Billing Department to send a letter to...
remove the blemish from your credit report. Please do not hesitate to contact me if you have any questions or concerns. Once again, I do apologize for this billing error and the impact it has had on you. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As the business said themselves, they did not perform the full physical exam as I requested (because they "do not have time") and instead charged me with a "diagnosis" code because the doctor gave me a referral I did not even ask for. The only solution they gave was to take my payment - which I've already paid and was part of my problem.
Regards,
Christiana Care Health System - Limestone Medical & Pediatrics
For several years now it has been a constant problem trying to make an appointment with CCHS - Limestone Medical & Pediatrics, especially to see my primary physician. When you call, you wait forever for someone to assist you. Their staff is very unprofessional at the front desk and they do not return calls promptly, when they do it is after when a prescription can be called into a pharmacy. I have found that the Urgent Care facilities are more helpful in following up when you are sick. I still have not heard from my doctors office today. I have fired them and I am pursuing a more reliable doctor and staff that care about their patients.
On behalf of Christiana Care I would like to address your billing concern and work with you to resolve thisconcern. Christiana Care has a facility charge totalling $5274.15 for a newborn admission, whichincludes the $2315 facility fee for the circumcision. Christiana Care establishes...
ourfacility fees and bills a patient’s insurance company. According to ourrecords, your insurance company paid Christiana Care based on our contractagreement, leaving a balance of $2399 as your responsibility. Your balance due is based on yourhealth care benefit plan which includes deductibles and coinsurance. According to our patient financial services telephone records, Christiana Care stafftalked with you on several occasions to address the following – send anitemized bill and discuss the Blue Cross deductible. In your complaint, youstate concerns about several transactions including being double billed,refunded and rebilled. It would be helpful for you to email those documentsto bring your concerns to full resolution. Please feel free to contact me with any questions at [redacted] Patient Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
On behalf of Christiana Care, I would like to resolve your billing concern. I apologize that you were unable to resolve this concern through our billing department and the communication did not meet your expectations. We researched your concern thoroughly and have identified the following payments...
and balances related to your concern. For the date of service of 8/7/12 [redacted] paid $124 and our contract rate with them adjusted the bill at the rate of $56.90. Blue Cross paid $226.17 and the adjusted rate was at $146.35; therfore the total insurance payments applied result in a balance due of $15.00 for the patient. For the date of service of 8/26/12 the total amount billed $2766.50. [redacted] paid $1871.88 and we applied the contract discount of $276.65. Blue Cross paid $480.57 and we applied the contract discount of $2.40. Therefore the patient copay is $135.00 copay. For both dates of services both insurance companies paid according to our contract and the patient is responsible for the copay amounts. Christiana Care would like to work with the patient for a payment plan on the balance due and would be willing to have this billing concern removed from the patient's credit report. If you have any questions or concerns, I would welcome the opportunity to support you moving forward. thank you, [redacted] patient experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Thank you for reaching out to Christiana Care with your billing concern. We take your feedback seriously and want to work with you to resolve your concern. Christiana Care has an estimate telephone contact number [redacted] and we encourage patients to contact us since that will help patients plan for...
the cost of medical tests and procedures. I apologize for any miscommunication during your telephone calls with our patient Financial Services, as well as the customer service you received. You are certainly eligible to apply for financial assistance or establish a payment plan to pay your bill. Christiana Care provides a cycle of bills to the patient for payment before the balance due is given to a collection agency. I would be happy to work with you on a payment plan and withdraw this bill from collections. I will contact you to discuss a resolution. I can also be reached at [redacted], Patient Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will be forwarding further documentation to Christiana Care in order to illustrate these issues. The explanation for the admission of a newborn costing 5274 when that was billed and paid by my wife and our newborn did not stay in a separate room. also the facility fee 2399 for my son's circumcision seems dubious at best.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am very pleased with the response that I received from Christiana Care regarding this complaint and I commend their staff on their professionalism in handling this matter.
Regards,
this pertains to the Wilmington medical center. our mother who was elderly was in and out of this facility for over 2 months. she went in for pain in her hand. they released her without a diagnosis . she returned again with the same problem. at that point she was diagnosed with gout. they treated her with antibiotics, which in turn gave her CDIF. they released her after a little time in the hospital, just to return with still having CDIF. this is no doubt in our minds that they just needed the bed so they had to move her out. when confronted this was never denied. in the end she went in and out of having different levels of CDIF. with the doctors coming to the conclusion and I quote"she's just a chronically ill person and would probably not get out of this cycle". once they made that "diagnosis" they quit trying to help our mother get well. she in the end died due to a respiratory issue, that they would not treat. that is a disgrace in our book. they treated her based on exactly what she could afford, which was very little. she only had Medicare and Medicaid. I realize this sounds mean but they let her die and I will never forgive them for that.
we had to fight hour after hour, someone had to be there just about 24/7 in order to get information or making sure they were doing everything they could to help our mother.
please if anyone reads this please,please try and find another hospital to take your loved one to. this is a brief history of our experience with this facility. I refuse to call it a hospital.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am willing to allow my health insurance payment to stand, and Christiana should assist in clearing up any credit bureau issues. Once the billing office opens again (they were closed Friday, 12/26), I will be paying my portion of the balance only because I was hoping to have this resolved by now and I do not want this to affect my credit rating any further. However; I would like a full refund to resolve this issue, as there wasn't anyone at the Christiana Hospital the day of my visit who could tell me if I would be billed or not. This is basic information that all ER staff memebers should have been able to provide, or at the very least find out while I waited for 3 hours. I could have based my decision to go to Christiana's ER or another ER knowing that information. Additionally Christiana ER did not treat me, they only prolonged my pain and prevented me from receiving prompt treatment. If it assists the Revdex.com in determining diagnosis, treatment, or severity of my illness, I would be happy to sign a medical records release form so that the Revdex.com can obtain my medical records from the Chester County Hospital. Thank you for your attention in this matter.
Thank you for reaching out to Christiana Care with your billingconcern. I apologize that you were not able to resolve your billing concernthrough the billing department. I am glad that we have connected to resolvingthis concern. In a separate email to the author of the...
email I attached a Financial Assistance Application whichyou will need to complete and submit with the pertinent financial informationwhich was in effect at the time of the date of service in late 2013. Once yourapplication is reviewed and if you qualify for financial assistance, your billfrom the Christiana Care services will be adjusted according. If there remainsa balance due, you are able to set up a payment plan. Once those items are inplace, we will work together to revise the credit report. The Christiana Care payment due is $1384.65 for hospitalservices. The balance due you referred to in the Revdex.comconcern is your balance due from the DFES – Doctors For Emergency Services, aseparate physician group of emergency room doctors. DFES is a separate companyand you will need to deal with them directly on the credit report and amountdue. Please let DFES billing know that you are filing for financial assistancethrough Christiana Care. DFES often provides the same discount that CCHSawards. I apologize you were not able to resolve your concern with the billing department. I am looking forward to working with you to help. Please let me know if any questions. Thanks, [redacted]
On behalf of Christiana Care, I would like to apologize for the experience you have had with our Patient Financial Services. I contacted that department to gather information to resolve your concern. Patient Financial Services confirmed that you were eligible for DE Medicaid during June of 2013 and...
that insurance paid your June 2013 patient care. Patient Financial Services confirmed that you are not eligible for DE Medicaid during July or August of 2013, therefore our records indicate a total balance due of $1000.09 for one hospital visit and two physician bills. Christiana Care offers patients the opportunity to apply for financial assistance and if you pursue that option and receive financial assistance that could be very helpful to lower the balance due to Christiana Care. We also offer payment plans which will provide you opportunity to remove your bills from collections and positively impact your credit report. I can be reached at Patient Experience, [redacted] to assist you in moving forward and would be welcome the opportunity to work with you on this resolution. Thank you, [redacted] Patient Experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] I am now working with representatives from the lab and my insurance company to address the charges from this biopsy, so that part of the complaint can be considered resolved. However, as mentioned in our phone conversation, I am still concerned over the charges for a second round of tests on my biopsy sample which appear to have been conducted without my knowledge or consent, and the ("abnormal") results of which were never reported to me, although they were charged to me. According to documentation I received from my medical records, these additional tests are not medically relevant or FDA approved. This is why I asked for an audit of the charges, which it seems Christiana Care could indeed shed some light on. At this point, I cannot consider the complaint resolved until those concerns are addressed. I do appreciate that you have forwarded copies of the documents from the lab regarding possible insurance denials. After reviewing these documents, I still feel that Christiana Care, in conjunction with the lab, acted in bad faith by not verifying coverage prior to the procedure. The wording on the document from the lab suggests that the procedure "might not" be covered, but it does not indicate that it is the patient's sole responsibility to verify coverage. Both Christiana Care and the lab were in possession of my insurance information; this information was verified over the phone several weeks prior to the procedure and again at the time of the procedure. A patient who supplies this information has a reasonable expectation that it will be used. By not processing this information (or processing it but not informing me of the lab's out-of-network status) I was denied the ability to make an informed decision about whether to have the procedure. I was also denied the opportunity to prearrange a payment plan, although the lab's website states that this is available to patients.In light of this, I would also like some acknowledgement that failure to verify benefits prior to a procedure is not in the best interest of Christiana Care's patients, and that in this case it contributed to significant inconvenience and distress which could easily have been avoided.
Regards,
[redacted]
Christiana Care worked with [redacted]'s insurance to resolve payment with them since we are non-par with [redacted], which is the patient's responsbilility to be aware of their insurance coverage. Christiana Care continued to work with [redacted] when we got the initial payment from them and did not...
bill the patient at that time so it did result in a delayed billing to the patient. The patient did not respond to Christiana Care bills therefore the balance was referred to a collection agency. Please let me know if you need additional information. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I requested the following & have indicated in parentheses Christiana Care's status on response.1. Explanation on why the emails were not responded to in a timely manner. Explanation on why despite several requests, I was not called at my cell number but instead at a home number where no one was available. (Not addressed by response or discussion)2. If EOBs from the insurance provider did take until July to receive the final: a. Copy of the EOBs that delayed the billing so I may approach our insurance providers with this, and b. Explanation why Neena did not provide me this as promised on October 2. (From my discussion today, EOBs were never received in July as I was told by Neena, so #3 applies).3. If EOBs from the insurance provider dated July 2014 do not exist: a. Explanation of why Neena stated this incorrectly, and b. Explanation of Christiana Care’s failure to bill us within a reasonable timeframe, and c. Independent review of billing and charges from the 2 accounts to assure that charges were correct from 2014. (Since EOBs do not exist per my discussion today with Christiana Care, I still request responses to this item in writing. There is no reasonable explanation why this should take almost a year to resolve. In addition, my complaint has not been read thoroughly as my wife's account has not been addressed. )
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to pay the full amount owed as soon as possible and have this matter removed from my credit report. Please let me know who to contact at Christiana Care to make payment and have the matter stricken from my credit report.
Regards,
Dear Mr. [redacted],On behalf of Christiana Care, I apologize for the billing error which occurred on your Christiana Care account and the fact that you did not hear back from our organization upon your request for resolution. I have worked with the Billing Department to send a letter to...
remove the blemish from your credit report. Please do not hesitate to contact me if you have any questions or concerns. Once again, I do apologize for this billing error and the impact it has had on you. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As the business said themselves, they did not perform the full physical exam as I requested (because they "do not have time") and instead charged me with a "diagnosis" code because the doctor gave me a referral I did not even ask for. The only solution they gave was to take my payment - which I've already paid and was part of my problem.
Regards,
Christiana Care Health System - Limestone Medical & Pediatrics
For several years now it has been a constant problem trying to make an appointment with CCHS - Limestone Medical & Pediatrics, especially to see my primary physician. When you call, you wait forever for someone to assist you. Their staff is very unprofessional at the front desk and they do not return calls promptly, when they do it is after when a prescription can be called into a pharmacy. I have found that the Urgent Care facilities are more helpful in following up when you are sick. I still have not heard from my doctors office today. I have fired them and I am pursuing a more reliable doctor and staff that care about their patients.
On behalf of Christiana Care I would like to address your billing concern and work with you to resolve thisconcern. Christiana Care has a facility charge totalling $5274.15 for a newborn admission, whichincludes the $2315 facility fee for the circumcision. Christiana Care establishes...
ourfacility fees and bills a patient’s insurance company. According to ourrecords, your insurance company paid Christiana Care based on our contractagreement, leaving a balance of $2399 as your responsibility. Your balance due is based on yourhealth care benefit plan which includes deductibles and coinsurance. According to our patient financial services telephone records, Christiana Care stafftalked with you on several occasions to address the following – send anitemized bill and discuss the Blue Cross deductible. In your complaint, youstate concerns about several transactions including being double billed,refunded and rebilled. It would be helpful for you to email those documentsto bring your concerns to full resolution. Please feel free to contact me with any questions at [redacted] Patient Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
On behalf of Christiana Care, I would like to resolve your billing concern. I apologize that you were unable to resolve this concern through our billing department and the communication did not meet your expectations. We researched your concern thoroughly and have identified the following payments...
and balances related to your concern. For the date of service of 8/7/12 [redacted] paid $124 and our contract rate with them adjusted the bill at the rate of $56.90. Blue Cross paid $226.17 and the adjusted rate was at $146.35; therfore the total insurance payments applied result in a balance due of $15.00 for the patient. For the date of service of 8/26/12 the total amount billed $2766.50. [redacted] paid $1871.88 and we applied the contract discount of $276.65. Blue Cross paid $480.57 and we applied the contract discount of $2.40. Therefore the patient copay is $135.00 copay. For both dates of services both insurance companies paid according to our contract and the patient is responsible for the copay amounts. Christiana Care would like to work with the patient for a payment plan on the balance due and would be willing to have this billing concern removed from the patient's credit report. If you have any questions or concerns, I would welcome the opportunity to support you moving forward. thank you, [redacted] patient experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,