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Vibronics Reviews (14)

Dear Ms [redacted] , Thank you for sharing your concern about the experience you had in the emergency department and the bill you received for that visitChristiana Care takes your feedback very seriously and I apologize that your experience did not meet your expectationsI welcome the opportunity to work with you on several options you can pursue to address your concerns - The bill/charges you are disputing are from Doctors for Emergency Services, a separate organization of physicians, who provide physician care in the Christiana Care Emergency DepartmentsYou can call them at [redacted] to discuss their charges for services - You shared a concern about whether you were seen by a physicianBoth Christiana Care and DFES can provide documentation that you were seen by a physician assistant and all care is under a physician as wellYou also shared a concern about what the medical careIf you would like a clinical review of your care, Christiana Care would be more than willing to do so on your behalf - You shared that you would like the charges reducedDFES would have to make that decision so you will need to contact themIf you would like to apply for financial assistance you can do so through Christiana Care and DFES will offer the same discount to your bill that we would apply based on your income and ability to payIn followup to our conversation, I will email you the financial assistance form for completion for consideration of a discountChristiana Care and DFES work closely together, so please do not hesitate to contact me after you receive the financial assistance form or if you have questions after contacting DFESThank you, [redacted]

this pertains to the Wilmington medical centerour mother who was elderly was in and out of this facility for over months she went in for pain in her handthey released her without a diagnosis she returned again with the same problemat that point she was diagnosed with goutthey treated her with antibiotics, which in turn gave her CDIFthey released her after a little time in the hospital, just to return with still having CDIFthis is no doubt in our minds that they just needed the bed so they had to move her outwhen confronted this was never deniedin the end she went in and out of having different levels of CDIFwith the doctors coming to the conclusion and I quote"she's just a chronically ill person and would probably not get out of this cycle"once they made that "diagnosis" they quit trying to help our mother get wellshe in the end died due to a respiratory issue, that they would not treatthat is a disgrace in our bookthey treated her based on exactly what she could afford, which was very littleshe only had Medicare and MedicaidI realize this sounds mean but they let her die and I will never forgive them for that we had to fight hour after hour, someone had to be there just about 24/in order to get information or making sure they were doing everything they could to help our mother please if anyone reads this please,please try and find another hospital to take your loved one tothis is a brief history of our experience with this facilityI refuse to call it a hospital

I would like to more specifically address the concerns in this complaint, per [redacted] ***'s requestOur patient financial services leadership reviewed the timeline for communication and there were delaysThe supervisor has addressed timeliness of response with employeesThe department's notes do reflect that the home number was the number on file and that they sent an email to request an alternative numberDelay in ressonse to emails and not using the cell phone number are being addressed with staffLeadership addresses volume per account representative to provide timely service and in your case this did not occurFor that I apologizeOur patient financial services resolves concerns with Aetna through regular telephone conference calls so in July the billing concern was resolvedThere is not an EOB to reflect that discussionAccording to our records, a staff member mailed the original EOB therefore I am not able to confirm the receipt of those by the patient, although I confirm that the patient financial services manager mailed the EOB again in Novwhen this complaint come to usI apologize for any confusion on a staff member stating that an EOB from July was generatedThe timeframe to resolve the insurance payments on this account are long and it is time consuming to resolve claims and mis applied payments with two insurance carriers and the volume of concerns they processI apologize for my oversight in addressing the spouses' billing concernThe coordination of benefits between the two insurance providers resulted in the same situation as the daughter's accountThe concern was resolved in the Aetna conference call in July and results in a $balance due by the patient.I apologize for the delays in addressing the concernsWe will learn from this experience and continue to strive for timely, well explained billing resolutionsThank You, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested the following & have indicated in parentheses Christiana Care's status on responseExplanation on why the emails were not responded to in a timely mannerExplanation on why despite several requests, I was not called at my cell number but instead at a home number where no one was available (Not addressed by response or discussion)If EOBs from the insurance provider did take until July to receive the final: aCopy of the EOBs that delayed the billing so I may approach our insurance providers with this, and bExplanation why Neena did not provide me this as promised on October (From my discussion today, EOBs were never received in July as I was told by Neena, so #applies)If EOBs from the insurance provider dated July do not exist: aExplanation of why Neena stated this incorrectly, and bExplanation of Christiana Care’s failure to bill us within a reasonable timeframe, and cIndependent review of billing and charges from the accounts to assure that charges were correct from (Since EOBs do not exist per my discussion today with Christiana Care, I still request responses to this item in writingThere is no reasonable explanation why this should take almost a year to resolveIn addition, my complaint has not been read thoroughly as my wife's account has not been addressed) Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Christiana Care Health System - Limestone Medical & Pediatrics For several years now it has been a constant problem trying to make an appointment with CCHS - Limestone Medical & Pediatrics, especially to see my primary physician When you call, you wait forever for someone to assist you Their staff is very unprofessional at the front desk and they do not return calls promptly, when they do it is after when a prescription can be called into a pharmacy I have found that the Urgent Care facilities are more helpful in following up when you are sick I still have not heard from my doctors office today I have fired them and I am pursuing a more reliable doctor and staff that care about their patients

Dear Mr [redacted] ,On behalf of Christiana Care, I apologize for the billing error which occurred on your Christiana Care account and the fact that you did not hear back from our organization upon your request for resolutionI have worked with the Billing Department to send a letter to remove the blemish from your credit reportPlease do not hesitate to contact me if you have any questions or concernsOnce again, I do apologize for this billing error and the impact it has had on youThank you, [redacted]

This is the worst dr officeI can never get through the line to speak to someone directlyI have called three times for them to send a referal over to my fertility specialist and they have failed To do soWhen I do call and get ahold of someone to put the referal in I was hung up onThis experience has happened twice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am willing to allow my health insurance payment to stand, and Christiana should assist in clearing up any credit bureau issues Once the billing office opens again (they were closed Friday, 12/26), I will be paying my portion of the balance only because I was hoping to have this resolved by now and I do not want this to affect my credit rating any further However; I would like a full refund to resolve this issue, as there wasn't anyone at the Christiana Hospital the day of my visit who could tell me if I would be billed or not This is basic information that all ER staff memebers should have been able to provide, or at the very least find out while I waited for hours I could have based my decision to go to Christiana's ER or another ER knowing that information Additionally Christiana ER did not treat me, they only prolonged my pain and prevented me from receiving prompt treatment If it assists the Revdex.com in determining diagnosis, treatment, or severity of my illness, I would be happy to sign a medical records release form so that the Revdex.com can obtain my medical records from the Chester County Hospital Thank you for your attention in this matter

Christiana Care worked with [redacted] 's insurance to resolve payment with them since we are non-par with [redacted] , which is the patient's responsbilility to be aware of their insurance coverageChristiana Care continued to work with [redacted] when we got the initial payment from them and did not bill the patient at that time so it did result in a delayed billing to the patientThe patient did not respond to Christiana Care bills therefore the balance was referred to a collection agencyPlease let me know if you need additional informationThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I paid for the surgery via my American express card as I previously stated on August 21, Therefore why am I paying a second time This resolution is NOT acceptable I would like a detailed accounting for entire amount charged stating specifically why amount was charged I would also like to see where amount I paid on August 21, was applied Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very pleased with the response that I received from Christiana Care regarding this complaint and I commend their staff on their professionalism in handling this matter Regards,

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