We regret any service issues our customer experienced recently, and regret also that we were not provided the opportunity to send a technician to his home to perform onsite diagnostics.
Please be advised that www.downdetector.com is a third-party site that provides anecdotal outage...
information which, according to its own disclaimer, is derived from aggregated user reports rather than information generated by the actual service provider. Therefore, the information reflected on the site cannot be depended upon as completely accurate or thorough.
With regard to our customer's account, Cox responded, on July 28, to his instructions that his service be cancelled immediately. Cox not only honored our customer's request that same day, but also credited any remaining amounts due to his closed account, in order to accommodate for his dissatisfaction with Cox’s service.
We regret having lost a valued customer, but appreciated the opportunity to serve him.
We regret any service issues our customer experienced recently, and regret also that we were not provided the opportunity to send a technician to his home to perform onsite diagnostics.
Please be advised that www.downdetector.com is a third-party site that provides anecdotal outage...
information which, according to its own disclaimer, is derived from aggregated user reports rather than information generated by the actual service provider. Therefore, the information reflected on the site cannot be depended upon as completely accurate or thorough.
With regard to our customer's account, Cox responded, on July 28, to his instructions that his service be cancelled immediately. Cox not only honored our customer's request that same day, but also credited any remaining amounts due to his closed account, in order to accommodate for his dissatisfaction with Cox’s service.
We regret having lost a valued customer, but appreciated the opportunity to serve him.
Thank you,
Cox Executive Escalations SE