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Vic Bailey Honda

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Vic Bailey Honda Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Reason is that I have had the oil changed at the dealership for over a year.  I had the oil changed in other locations including the dealership prior to that but for at least the last 4 or 5 oil changes,  I've had the oil changed at the dealership exclusively.How can they change the oil for the last 4 or 5 times in a row and never noticed there was an oversized oil plug unless they put it there.  They say they don't have record of it but never said anything was wrong until "there was an oil leak"?  So where did the oversized oil plug come from?  Their mechanics couldn't ell there was an oblversized plug all that time?I find that hard to believe.
Regards,
[redacted]) [redacted]

Complaint was received this morning by [redacted]. Was forwarded to me at 3:30 pm today. (5-31-16) After investigating, found that matter was resolved yesterday. (5-30-16) I assume everyone is happy as we agreed to original deal.  [redacted]General Manager

Ms. [redacted] did have a sizeable repair bill from October 2015 when her 2003 Element had 215,000 miles on the odometer. None of the repair items were related to the performance of her engine. In February of this year (2017) we again  saw Ms. [redacted]’s car which now has 229926 miles on the odometer....

When connected to the diagnostic computer, over 14 codes are showing that 3 out of the 4 cylinders are indeed misfiring.. Customer declined further diagnosis and was advised that driving vehicle would cause further damage.It is our position that her previous repairs are not related to the problems she is now having. Howell ([redacted]) F[redacted]General Manager

[redacted]:Thanks  for  working  with  me..Here  is  why I  do not  accepting  company response: If  test  did  show  that  engine has 14  test problems (misfire) why??  did I need to  spend all those  3k of  money  for.. all other  repairs  if  engine  no good?? My  money  should  go  for  engine  first  and  then for  new  battery, locks, alignment, ext..Vic  Honda   are  professionals  but  seems  to me  they are  so professional  on  ways  to get  money  out  of  customer  and  they do  not  care  if  car  is  drivable  after  people  take  it out  of  garage. That’s  the  thing!!  Its  a  crime, [redacted] as I  see  it.. I  gave   my car  to [redacted] Specialists,   not   to regular  [redacted]  Garage,. I  got  back  car  with  problems  they  know  but  I paid  3 K  for  small things   which I  not  need  to  be repaired  if  engine  not  good!!  Best regards,[redacted] | [redacted]

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Revdex.com:
When I generated this complaint I was really angry, probably compounded by recent family issues in trying to care for our four grandchildren. In all fairness to Vic Bailey Honda, my complaint was premature as all of our concerns seem to be being addressed and we look forward to delivery of the 2015 [redacted]. We appreciate all of the Vic Bailey team members we have encountered and their efforts to make us feel valued. We look forward to a long relationship with Vic Bailey Honda,
Best Regards,
[redacted]

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