Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Reason is that I have had the oil changed at the dealership for over a year. I had the oil changed in other locations including the dealership prior to that but for at least the last 4 or 5 oil changes, I've had the oil changed at the dealership exclusively.How can they change the oil for the last 4 or 5 times in a row and never noticed there was an oversized oil plug unless they put it there. They say they don't have record of it but never said anything was wrong until "there was an oil leak"? So where did the oversized oil plug come from? Their mechanics couldn't ell there was an oblversized plug all that time?I find that hard to believe.
Regards,
[redacted]) [redacted]
Complaint was received this morning by [redacted]. Was forwarded to me at 3:30 pm today. (5-31-16) After investigating, found that matter was resolved yesterday. (5-30-16) I assume everyone is happy as we agreed to original deal. [redacted]General Manager
Ms. [redacted] did have a sizeable repair bill from October 2015 when her 2003 Element had 215,000 miles on the odometer. None of the repair items were related to the performance of her engine. In February of this year (2017) we again saw Ms. [redacted]’s car which now has 229926 miles on the odometer....
When connected to the diagnostic computer, over 14 codes are showing that 3 out of the 4 cylinders are indeed misfiring.. Customer declined further diagnosis and was advised that driving vehicle would cause further damage.It is our position that her previous repairs are not related to the problems she is now having. Howell ([redacted]) F[redacted]General Manager
[redacted]:Thanks for working with me..Here is why I do not accepting company response: If test did show that engine has 14 test problems (misfire) why?? did I need to spend all those 3k of money for.. all other repairs if engine no good?? My money should go for engine first and then for new battery, locks, alignment, ext..Vic Honda are professionals but seems to me they are so professional on ways to get money out of customer and they do not care if car is drivable after people take it out of garage. That’s the thing!! Its a crime, [redacted] as I see it.. I gave my car to [redacted] Specialists, not to regular [redacted] Garage,. I got back car with problems they know but I paid 3 K for small things which I not need to be repaired if engine not good!! Best regards,[redacted] | [redacted]
[redacted] [redacted]
Revdex.com:
When I generated this complaint I was really angry, probably compounded by recent family issues in trying to care for our four grandchildren. In all fairness to Vic Bailey Honda, my complaint was premature as all of our concerns seem to be being addressed and we look forward to delivery of the 2015 [redacted]. We appreciate all of the Vic Bailey team members we have encountered and their efforts to make us feel valued. We look forward to a long relationship with Vic Bailey Honda,
Best Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Reason is that I have had the oil changed at the dealership for over a year. I had the oil changed in other locations including the dealership prior to that but for at least the last 4 or 5 oil changes, I've had the oil changed at the dealership exclusively.How can they change the oil for the last 4 or 5 times in a row and never noticed there was an oversized oil plug unless they put it there. They say they don't have record of it but never said anything was wrong until "there was an oil leak"? So where did the oversized oil plug come from? Their mechanics couldn't ell there was an oblversized plug all that time?I find that hard to believe.
Regards,
[redacted]) [redacted]
Complaint was received this morning by [redacted]. Was forwarded to me at 3:30 pm today. (5-31-16) After investigating, found that matter was resolved yesterday. (5-30-16) I assume everyone is happy as we agreed to original deal. [redacted]General Manager
Ms. [redacted] did have a sizeable repair bill from October 2015 when her 2003 Element had 215,000 miles on the odometer. None of the repair items were related to the performance of her engine. In February of this year (2017) we again saw Ms. [redacted]’s car which now has 229926 miles on the odometer....
When connected to the diagnostic computer, over 14 codes are showing that 3 out of the 4 cylinders are indeed misfiring.. Customer declined further diagnosis and was advised that driving vehicle would cause further damage.It is our position that her previous repairs are not related to the problems she is now having. Howell ([redacted]) F[redacted]General Manager
[redacted]:Thanks for working with me..Here is why I do not accepting company response: If test did show that engine has 14 test problems (misfire) why?? did I need to spend all those 3k of money for.. all other repairs if engine no good?? My money should go for engine first and then for new battery, locks, alignment, ext..Vic Honda are professionals but seems to me they are so professional on ways to get money out of customer and they do not care if car is drivable after people take it out of garage. That’s the thing!! Its a crime, [redacted] as I see it.. I gave my car to [redacted] Specialists, not to regular [redacted] Garage,. I got back car with problems they know but I paid 3 K for small things which I not need to be repaired if engine not good!! Best regards,[redacted] | [redacted]
[redacted]...
[redacted] [redacted]
Revdex.com:
When I generated this complaint I was really angry, probably compounded by recent family issues in trying to care for our four grandchildren. In all fairness to Vic Bailey Honda, my complaint was premature as all of our concerns seem to be being addressed and we look forward to delivery of the 2015 [redacted]. We appreciate all of the Vic Bailey team members we have encountered and their efforts to make us feel valued. We look forward to a long relationship with Vic Bailey Honda,
Best Regards,
[redacted]