Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. The business said, "We have researched this various times for this customer and made the decision that nothing is owed.", yet they never responded to my email about the paint damage, and this interaction through the Revdex.com is the only other contact I have tried, and the only response I have received from them regarding the paint damageThey have not "researched this [the paint damage] various times"If they are referring to the Title Application forgery, that is not the subject of this complaint, but a fact I presented to the Revdex.com in response to the business' partially false claim that I "signed the paperwork".The business has yet to take responsibility for the misrepresentation by their salesman concerning the condition of the vehicleThat is the issue I am seeking resolution for..Regards,*** ***
I have a copy of two additional papers that were involved in the transaction but am unable to attach them to this email for some reason. I will send them under separate cover. This deal was done primarily over the phone but the customer came to the dealership to take delivery of the
vehicle. He looked at the vehicle, test drove it, signed the paperwork and left happy. . The documents I am sending are the signed buyers guide showing the warranty and a signed we owe. Please review and let me know if you need any additional information. We do our best to accommodate our customers, but in this case we delivered everything that was promised
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. I will discuss the business' response sentence by sentence."This deal was done primarily over the phone but the customer came to the dealership to take delivery of the vehicle."This is true."He looked at the vehicle, test drove it, signed the paperwork and left happy."I did look at the vehicle, and at that time was told by the salesman, *** ***, that the messy look of the paint on the front bumper was due to insect splatter, which would come off easily with some light scrubbingGiven that it was near the end of the day, and I wanted to get the car inspected and back before the dealership closed (because I lived hours away), I did not take the time to wash the car.I did test drive it to a mechanic who checked major vehicle functions, but nothing pertaining to the exterior finish.I was asked to sign a contract stating I owed sales tax on the vehicleI told them that was because I already purchased a motorcycle in SC, on which I paid zero taxes because I am a military member stationed in SC (at the time of both purchases) on active duty ordersAt first they said I was absolutely wrong and they have charged every military member to walk through their doors sales taxTo prove me wrong, they had a printed piece of paper with handwritten notes explaining that I needed to pay sales tax, without any reference to a law or statuteI then spent a few minutes searching the South Carolina Code of Laws, and found "SECTION 12-36-2120", paragraph (25), which says I am exempt if I provide within ten days a Leave and Earnings statement (LES) or signed statement from a higher ranking officerAfter proving their mistake, they required that I immediately furnish one of the two forms of proof, rather than allow me even a single day of the ten to provide them the informationI was able to reset my password for our online pay system and login to provide them the LESThey also wanted me to sign a blank Title Application, and trust them to fill it in completely and accurately laterI refused and said I would write in the information, and they said no state would accept a handwritten title application, again without any reference to Law, Statute, or Agency rule of any kindThey also said there was no one left at the dealership that day who could type it inThey eventually decided they would mail it to me when it was filled out, and I could sign and mail it backThey also wanted me to sign the warranty they attached, where it originally said in case of a warranty claim that they would be liable for 0% of the parts and labor costsI told them that if they wouldn't pay anything or provide any parts or labor, then it really wasn't a warranty and they needed to correct the % amount before I would sign it.I left with a car, but I did not leave happy with the way we were treated, and I did not sign all the paperwork they asked me to."The documents I am sending are the signed buyers guide showing the warranty and a signed we owe." I did sign these documents, and did not put damaged paint on the "we owe" because the salesman told me (lied) that the bumper was merely dirtyIf I was told the truth, I would have put that discrepancy on the "we owe"."Please review and let me know if you need any additional information. We do our best to accommodate our customers, but in this case we delivered everything that was promised."What was promised was a car whose bumper was merely dirty, not covered with marred divots from rocks/other impacts.In regards to the Title Application, it was faxed a few days later, with signatures that resembled ours, but were not ours, to our bank, from Vic Bailey Mazda/SubaruThis happened before I even received the form in the mail, much less sign the improperly filled form and mail it back to themBecause Revdex.com does not handle complaints of a criminal nature, that fact is not intended in any way to form the basis for this complaint, but only as a response to the claims of the business that I "signed the paperwork" and "We do our best to accommodate our customers", which are far from the truthUpon being informed of the signature issue, I was first offered a free hitch and installation (after I already had bought and installed one myself), then a free extended warranty plan (last pages of attachment 2), and then the warranty offer was revoked and the owner claimed that they did not believe the document was signed at the dealership, even though it came from a fax machine in the finance manager(*** ***)'s office.I've attached documents to support much of what I saidIf you would like a record of something else, please let me know and I may be able to provide it.Regards,*** ***
When [redacted] had her 2013 Mazda serviced she requested a 30,000 mile service. Our recommendation included a fuel service not listed in the Mazda maintenance schedule but based on condition and mileage we will offer that service that is done to clean any carbon deposits out of the injectors and...
the throttle body. This was presented as optional and she elected to have it completed. Included in the 30,000 mile service we complete a thorough inspection which includes axles. There was no specific charge for the axles, only a charge for the full inspection. As a gesture of goodwill we offered to return $140 but she declined. That offer still stands even though she has filed several poor reviews about our business.
We have researched this various times for this customer and made the decision that nothing is owed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. The business said, "We have researched this various times for this customer and made the decision that nothing is owed.", yet they never responded to my email about the paint damage, and this interaction through the Revdex.com is the only other contact I have tried, and the only response I have received from them regarding the paint damageThey have not "researched this [the paint damage] various times"If they are referring to the Title Application forgery, that is not the subject of this complaint, but a fact I presented to the Revdex.com in response to the business' partially false claim that I "signed the paperwork".The business has yet to take responsibility for the misrepresentation by their salesman concerning the condition of the vehicleThat is the issue I am seeking resolution for..Regards,*** ***
I have a copy of two additional papers that were involved in the transaction but am unable to attach them to this email for some reason. I will send them under separate cover. This deal was done primarily over the phone but the customer came to the dealership to take delivery of the
vehicle. He looked at the vehicle, test drove it, signed the paperwork and left happy. . The documents I am sending are the signed buyers guide showing the warranty and a signed we owe. Please review and let me know if you need any additional information. We do our best to accommodate our customers, but in this case we delivered everything that was promised
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. I will discuss the business' response sentence by sentence."This deal was done primarily over the phone but the customer came to the dealership to take delivery of the vehicle."This is true."He looked at the vehicle, test drove it, signed the paperwork and left happy."I did look at the vehicle, and at that time was told by the salesman, *** ***, that the messy look of the paint on the front bumper was due to insect splatter, which would come off easily with some light scrubbingGiven that it was near the end of the day, and I wanted to get the car inspected and back before the dealership closed (because I lived hours away), I did not take the time to wash the car.I did test drive it to a mechanic who checked major vehicle functions, but nothing pertaining to the exterior finish.I was asked to sign a contract stating I owed sales tax on the vehicleI told them that was because I already purchased a motorcycle in SC, on which I paid zero taxes because I am a military member stationed in SC (at the time of both purchases) on active duty ordersAt first they said I was absolutely wrong and they have charged every military member to walk through their doors sales taxTo prove me wrong, they had a printed piece of paper with handwritten notes explaining that I needed to pay sales tax, without any reference to a law or statuteI then spent a few minutes searching the South Carolina Code of Laws, and found "SECTION 12-36-2120", paragraph (25), which says I am exempt if I provide within ten days a Leave and Earnings statement (LES) or signed statement from a higher ranking officerAfter proving their mistake, they required that I immediately furnish one of the two forms of proof, rather than allow me even a single day of the ten to provide them the informationI was able to reset my password for our online pay system and login to provide them the LESThey also wanted me to sign a blank Title Application, and trust them to fill it in completely and accurately laterI refused and said I would write in the information, and they said no state would accept a handwritten title application, again without any reference to Law, Statute, or Agency rule of any kindThey also said there was no one left at the dealership that day who could type it inThey eventually decided they would mail it to me when it was filled out, and I could sign and mail it backThey also wanted me to sign the warranty they attached, where it originally said in case of a warranty claim that they would be liable for 0% of the parts and labor costsI told them that if they wouldn't pay anything or provide any parts or labor, then it really wasn't a warranty and they needed to correct the % amount before I would sign it.I left with a car, but I did not leave happy with the way we were treated, and I did not sign all the paperwork they asked me to."The documents I am sending are the signed buyers guide showing the warranty and a signed we owe." I did sign these documents, and did not put damaged paint on the "we owe" because the salesman told me (lied) that the bumper was merely dirtyIf I was told the truth, I would have put that discrepancy on the "we owe"."Please review and let me know if you need any additional information. We do our best to accommodate our customers, but in this case we delivered everything that was promised."What was promised was a car whose bumper was merely dirty, not covered with marred divots from rocks/other impacts.In regards to the Title Application, it was faxed a few days later, with signatures that resembled ours, but were not ours, to our bank, from Vic Bailey Mazda/SubaruThis happened before I even received the form in the mail, much less sign the improperly filled form and mail it back to themBecause Revdex.com does not handle complaints of a criminal nature, that fact is not intended in any way to form the basis for this complaint, but only as a response to the claims of the business that I "signed the paperwork" and "We do our best to accommodate our customers", which are far from the truthUpon being informed of the signature issue, I was first offered a free hitch and installation (after I already had bought and installed one myself), then a free extended warranty plan (last pages of attachment 2), and then the warranty offer was revoked and the owner claimed that they did not believe the document was signed at the dealership, even though it came from a fax machine in the finance manager(*** ***)'s office.I've attached documents to support much of what I saidIf you would like a record of something else, please let me know and I may be able to provide it.Regards,*** ***
We have researched this various times for this customer and made the decision that nothing is owed.
When [redacted] had her 2013 Mazda serviced she requested a 30,000 mile service. Our recommendation included a fuel service not listed in the Mazda maintenance schedule but based on condition and mileage we will offer that service that is done to clean any carbon deposits out of the injectors and...
the throttle body. This was presented as optional and she elected to have it completed. Included in the 30,000 mile service we complete a thorough inspection which includes axles. There was no specific charge for the axles, only a charge for the full inspection. As a gesture of goodwill we offered to return $140 but she declined. That offer still stands even though she has filed several poor reviews about our business.