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Vic's Body Shop Reviews (4)

To whom it may concern, I am responding back to the complaint that [redacted] has put against usI am truly sorry that she is unhappy however I have sat down and reviewed the file and put a timeline together and this is what I have come up with:-Tuesday August 29th at 5:45pm the vehicle was towed into our facility-Wednesday August 30th - Need the insurance company to come out, assess the damage and write the estimate before we can proceed-Thursday August 31th - Need Estimate to Proceed - Friday September 1st - 4:07pm Insurance company came out reviewed vehicle and gave us a copy of the estimateUnfortunately it was too late in the day to give to a tech, vehicle is on the schedule to hand out first thing Tuesday when we reopen after the holiday -Saturday September 2nd & Sunday September 3rd - Closed on the Weekend -Monday September 4th - Closed - Labor Day Holiday -Tuesday September 5th - 11:00am Assigned a tech to vehicle, disassembly process started & supp started.-Wednesday September 6th - Submitted supplement to Insurance at 9:06amNeed supp approved to proceed.-Thursday September 7th - 12:25pm Insurance adjuster was out and approved the supplementVehicle needs to go on frame rack to set up, measure and then pull in squareIt is 2nd in line for the frame rack-Friday September 8th - Vehicle in line for frame rack to set up, measure, pull and square-Saturday September 9th & Sunday September 10th - Closed on the Weekend -Monday September 11th- Vehicle set up on frame rack & frame measured-Tuesday September 12th - Start Pull & Square-Wednesday September 13th - Completed Pull & Square, Start LT Frame Rail repair.-Thursday September 14th - Finish LT Rail Repair & Primer Repairs-Friday September 15th - Pulled vehicle off rack, gave to painted to paint the frame rail-Saturday September 16th & Sunday September 17th - Closed on the Weekend-Monday September 18th - Rail is painted and vehicle is back to tech to proceed-Tuesday September 19th - Start prefitting parts to ensure good fitment on A/M bumper cover1st bumper cover came no good (Mount Tabs damaged), need another bumper cover to proceed-Wednesday September 20th - Need A/M Bumper Cover to proceed.-Thursday September 21st - Need A/M Bumper Cover to proceed.-Friday September 22nd - Need A/M Bumper Cover to proceed.-Saturday September 23rd & Sunday September 24th - Closed on the Weekend-Monday September 25th - Received 2nd A/M Cover and it is badly gougedWent ahead and prefit the bumper to vehicle and the A/M cover is not fitting properly at all-Tuesday September 26th - Submitted supplement to Insurance for OEM Bumper CoverApproved and ordered.-Wednesday September 27th - Received OEM Bumper CoverPrefit and fitment is good to proceed-Thursday September 28th - Vehicle put in line for paintStart prepping for paint.-Friday September 29th - Vehicle is painted and back to tech to start the reassembly process-Saturday September 30th & Sunday October 1st - Closed on the Weekend-Monday October 2nd - Reassembly started-Tuesday October 3rd - Continue Reassembly -Wednesday October 4th - Finish reassembly of outer parts-Thursday October 5th - Start replacement of airbag and seat belts.-Friday October 6th - Finish replacement of airbag and seat belts, gave to painter to buff-Saturday October 7th & Sunday October 8th - Closed on the Weekend-Monday October 9th - Vehicle is buffed and ready to go to dealerAt 3:30pm took vehicle to dealer for Clockspring & Dash Lights that need cleared-Tuesday October 10th - Vehicle is done at the dealer pickup and brought back to shop to completed the clean up process-Wednesday October 11th - Submitted final bill to InsuranceCouldn’t submit final until Dealer part was complete as the Insurance co needs the invoice to reimburse this $ back to us-Thursday October 12th - Final Bill is approved , vehicle is washed and ready for deliveryLeft a message for the customer at 11:14am.The customer is correct in the fact that the vehicle was at the facility for a total of daysHowever of those days are weekends and the Labor Day HolidayThe vehicle was in my facility for a total of days, of those days were waiting on Insurance or waiting on parts, of days it was at the dealer, day being the last day and waiting for her to pick upPutting the vehicle in process for a total of daysAfter reviewing the labor (that our facility completed) on the final bill it appears that this should have been a day jobSince the tech took an additional days (of which were waiting on the frame rack, which is out of our control) I had it relayed to [redacted] that I would cover days of her rental at $a day (which is stated in the paperwork she signed when she dropped off) for a total of $off her $deductibleMost regular size rentals are $a dayI think that I went above and beyond deducting off days instead of the days that it should have been The parts delays were in fact due to the Insurance company putting Aftermarket parts on the customer’s vehicleFirst one received tabs were ripped and unable to useInsurance requires us to try timesOrdered the 2nd one and had to wait several days to find that it doesn’t even fitHad the insurance company just put OEM on in the first place it would have saved the vehicle from being here an additional days As far as her being lied to, I’m not sure what she meansI have spoke to my office staff and they all informed me that [redacted] was never told that her vehicle went to [redacted] on Thursday as we weren’t even done with what we needed to do yetWe did inform her that it would need to go to the dealer but not that it was thereWe also received a phone call from the Dealership making sure what we dropped off and when as one of their employees tagged the key wrong so it was slightly delayed due to figuring out what was going onSo maybe that was some of miscommunication when she spoke with [redacted] @ [redacted] Honda As far as never speaking with anyone all of my office people said they spoke with [redacted] several times and updated her several timesI think Ms [redacted] may have her names confused as well as she states Lisa numerous times but in fact Danielle is the one she spoke to initially and told her that we would have our part done within daysSo I’m not sure who she spoke to and when and what went on as some of the statements say Lisa but they were in fact not LisaAs far as my calculations go the vehicle was in the shop for daysWE DO NOT COUNT WEEKENDS AS WE ARE CLOSED AND NO WORK IS IN FORWARD PROGRESS!! As far as I can tell we did deliver within the days and I unfortunately can’t foresee delays outside of my control (ie: insurance company, parts, etc.) I just received a message from Lisa that the customer is not going to make it today to pick up her car but please make note that the vehicle was completed at 11:00am on October 12, as I don’t want any further delay to be thrown back on the body shopI have looked over and reviewed this file and I can say with all honesty that I reimbursed Ms [redacted] a sufficient amount for any delays that were on Vic’s Body Shop Please let me know if you need anything further from me but I hope this helps resolve any issue that Ms [redacted] may have hadThanks,Erica G [redacted] [email protected]

I truly apologize for the complaint that *** *** *** has filed against us for the time frame that her White Hyundai Elantra was our facilityHowever there were quite a few delays on Insurance and Parts that unfortunately were out of our control and per my office staff the customer was
informed of these delaysPlease find below a timeline of the events that occurred while the customers vehicle was in our shop.-On Tuesday May 30th the customer came into our facility for an estimate on her vehicleMy staff then locked the estimate and uploaded to her Insurance company, ***-On Wednesday May 31st at 4:30pm the customer dropped her vehicle off to us and signed authorization paperworkNeed estimate approved by Insurance co-On Thursday June 1st *** called our shop and asked if we could make a few changes to the estimate and reupload it to them (which we did).-On Friday June 2nd *** called and gave us authorization to proceedHowever due to it being a Friday and all techs being tied up completing previous jobs, the job will be handed out on Monday (this is normally proceed for jobs to be assigned on Monday-On Monday June 5th the job was handed out to a tech at 9:00am and the disassembly process startedTech completed disassembly process and wrote up a supplement (additional items)Submitted supp to the insurance company at 3:00pm -On Tuesday June 6th at 11:11am we left a message for *** @ *** regarding supplement authorizationNeed supplement approved to proceed with repairs-On Wednesday June 7th - Vehicle is on hold until the supplement is approved.-On Thursday June 8th - Called into the claims office for an authorization on the suppClaims rep someone would be in touch regarding the suppVehicle is still on hold until the supplement is approved.-On Friday June 9th - Left another message at 11:15am for *** @ *** regarding supp authorizationVehicle is on hold until the supplement is approved.On Monday June 12th - Left yet another message at 12:01p for *** @ *** regarding supp authorizationVehicle is on hold until the supplement is approved.On Tuesday June 13th - Vehicle is on hold until the supplement is approved.On Wednesday June 14th - 11:10a finally received supplement authorization to proceed with the repairsVehicle ready to be put back in processOrdered parts.On Thursday June 15th - Vehicle was put back in process 100% and the vehicle was sto measure the damaged rocker/dog legOn Friday June 16th - Started pulling rocker/dog leg section of vehicle On Monday June 19th - Need new doors to prefit to continue pull and make sure all measurements are correct before cutting the rocker offOn Tuesday June 20th - Need new doors On Wednesday June 21st - Need new doors On Thursday June 22nd - Received new doors, pre-fit to the vehicle to completed rough pullOn Friday June 23rd - Completed rough pull On Monday June 26th - Started cutting damaged rocker panel off vehicle On Tuesday June 27th -Continued cutting damaged rocker panel off vehicle On Wednesday June 28th - Finished cutting damaged rocker offOn Thursday June 29th - Found that rocker doesn’t go as high as the damageStarted to attempt a repair on the dog leg section of the quarter panelOn Friday June 30th - Tech continued to try to repair dog leg section of quarter panelOn Wednesday July 5th - Dog leg section of quarter is not repairing properly and is going to need to be replacedOn Thursday July 6th - Submitted supplement to insurance co for quarter panel replacement at 10:25am.On Friday July 7th - Need authorization to proceed.On Monday July 10th - Insurance co gave verbal authorization to proceed, however need authorization paperworkOrdered quarter panelOn Tuesday July 11th - Need Quarter Panel to proceedReceived authorization paperwork from Insurance co at 4:54pm.On Wednesday July 12th - Need Quarter Panel to proceed.On Thursday July 13th - Received new quarter panel, gave to tech and the trim out of the old damaged part started(We can not cut panels apart until new panels get here due to the fact that we need to make sure exactly where we are and need to be cutting) On Friday July 14th - Finished trimming out dog leg section of damaged quarter panelTrim out new dog leg section of quarter panelOn Monday July 17th - Started pre-fitting new rocker panel, dog leg& doors On Tuesday July 18th - Continue pre-fit On Wednesday July 19th - Finish pre-fit of new parts and start welding On Thursday July 20th - Continue welding On Friday July 21st - Finish welding On Monday July 24th - Start dressing welds and do bodyworkOn Tuesday July 25th - Continue dressing welds and do bodywork On Wednesday July 26th - Finish dressing welds and do bodyworkOn Thursday July 26th - Put bodywork in primer On Friday July 28th - Block and reprime workPut vehicle in line for paint.On Monday July 31st - Start prepping and mask for paintOn Tuesday August 1st - Finish prep and put in paint booth and paintOn Wednesday August 2nd - Unmask vehicle, vehicle back in Techs stall for reassemblyOn Thursday August 3rd - Assembly In Process (Doors)On Friday August 4th - Assembly In Process (Trunk Interior)On Monday August 7th- Assembly In Process (Rear Seat Area Interior)On Tuesday August 8th - Assembly In Process (Front Seat Area Interior)On Wednesday August 9th - Assembly In Process (Headliner & Glass)On Thursday August 10th - Assembly In Process (Doors on vehicle & Exterior Re Install)On Friday August 11th - Assembly In Process (Finish Exterior Reinstall) On Monday August 14th - Submit final bill to insurance co(Final Bill has to be approved before the vehicle can be released) Vehicle went back to painter to wet sand and buff the vehicleSent vehicle to washReady to deliver once final bill is approvedOn Tuesday August 15th - Insurance approved final bill and customer picked up vehicle, happy! Closed on weekends & holidays = 6/3, 6/4, 6/10, 6/11, 6/17, 6/18, 6/24, 6/25, 7/1, 7/2, 7/3, 7/4, ?, 7/9, 7/15, 7/16, 7/22, 7/23, 7/29, 7/30, 8/5, 8/6, 8/12, 8/ Total # of days vehicle in shop (including the day dropped off and day picked up) = 77Total # of days waiting on insurance authorization = daysTotal # of days waiting on parts = daysTotal # of non workable days (drop off and pick up) = daysTotal # of days weekends/holidays, closed no work in process = daysTotal # of days vehicle was in repair/paint = days Total # of days job should be in process per the labor hours = daysEstimate Total $8,246.83Replace Right Front & Right Rear Door, Right B-Pillar Rocker Panel and Dog Leg section of Quarter PanelSo as you will see every day that the vehicle was here and as long as we had the means the vehicle was being worked onUnfortunately there are some delays that are out of are control However the tech did take more days than the labor hours show so per our paperwork I reimbursed the customer $a day for the daysDeduct $off of the $1,deductible that was dueAs far as not giving them a date we try hard to give an estimate time of completion but we can’t ever promise a date due to delays out of our controlWe have given specific dates in the past and when something arises and we don’t meet that date customers are even more upsetAs far as the insurance not being able to communicate as you can see we had to make numerous attempts to get ahold of the insurance company so I’m afraid that she was misinformed by her Insurance coAs far as reimbursing more, there were no further delays on our end other than the extra days which I fairly deducted offI hope this answers any and all concerns that *** *** *** had regarding her vehicle and time frame that the vehicle was in our facilityPlease let me know if you need anything further from me.Thanks, Erica G***Vic’s Body ShopC.O.O###-###-####Fax # ###-###-####Email: ***

To whom it may concern, I am responding back to the complaint that *** *** has put against usI am truly sorry that she is unhappy however I have sat down and reviewed the file and put a timeline together and this is what I have come up with:-Tuesday August 29th at 5:45pm the vehicle was towed
into our facility-Wednesday August 30th - Need the insurance company to come out, assess the damage and write the estimate before we can proceed-Thursday August 31th - Need Estimate to Proceed - Friday September 1st - 4:07pm Insurance company came out reviewed vehicle and gave us a copy of the estimateUnfortunately it was too late in the day to give to a tech, vehicle is on the schedule to hand out first thing Tuesday when we reopen after the holiday -Saturday September 2nd & Sunday September 3rd - Closed on the Weekend -Monday September 4th - Closed - Labor Day Holiday -Tuesday September 5th - 11:00am Assigned a tech to vehicle, disassembly process started & supp started.-Wednesday September 6th - Submitted supplement to Insurance at 9:06amNeed supp approved to proceed.-Thursday September 7th - 12:25pm Insurance adjuster was out and approved the supplementVehicle needs to go on frame rack to set up, measure and then pull in squareIt is 2nd in line for the frame rack-Friday September 8th - Vehicle in line for frame rack to set up, measure, pull and square-Saturday September 9th & Sunday September 10th - Closed on the Weekend -Monday September 11th- Vehicle set up on frame rack & frame measured-Tuesday September 12th - Start Pull & Square-Wednesday September 13th - Completed Pull & Square, Start LT Frame Rail repair.-Thursday September 14th - Finish LT Rail Repair & Primer Repairs-Friday September 15th - Pulled vehicle off rack, gave to painted to paint the frame rail-Saturday September 16th & Sunday September 17th - Closed on the Weekend-Monday September 18th - Rail is painted and vehicle is back to tech to proceed-Tuesday September 19th - Start prefitting parts to ensure good fitment on A/M bumper cover1st bumper cover came no good (Mount Tabs damaged), need another bumper cover to proceed-Wednesday September 20th - Need A/M Bumper Cover to proceed.-Thursday September 21st - Need A/M Bumper Cover to proceed.-Friday September 22nd - Need A/M Bumper Cover to proceed.-Saturday September 23rd & Sunday September 24th - Closed on the Weekend-Monday September 25th - Received 2nd A/M Cover and it is badly gougedWent ahead and prefit the bumper to vehicle and the A/M cover is not fitting properly at all-Tuesday September 26th - Submitted supplement to Insurance for OEM Bumper CoverApproved and ordered.-Wednesday September 27th - Received OEM Bumper CoverPrefit and fitment is good to proceed-Thursday September 28th - Vehicle put in line for paintStart prepping for paint.-Friday September 29th - Vehicle is painted and back to tech to start the reassembly process-Saturday September 30th & Sunday October 1st - Closed on the Weekend-Monday October 2nd - Reassembly started-Tuesday October 3rd - Continue Reassembly -Wednesday October 4th - Finish reassembly of outer parts-Thursday October 5th - Start replacement of airbag and seat belts.-Friday October 6th - Finish replacement of airbag and seat belts, gave to painter to buff-Saturday October 7th & Sunday October 8th - Closed on the Weekend-Monday October 9th - Vehicle is buffed and ready to go to dealerAt 3:30pm took vehicle to dealer for Clockspring & Dash Lights that need cleared-Tuesday October 10th - Vehicle is done at the dealer pickup and brought back to shop to completed the clean up process-Wednesday October 11th - Submitted final bill to InsuranceCouldn’t submit final until Dealer part was complete as the Insurance co needs the invoice to reimburse this $ back to us-Thursday October 12th - Final Bill is approved , vehicle is washed and ready for deliveryLeft a message for the customer at 11:14am.The customer is correct in the fact that the vehicle was at the facility for a total of daysHowever of those days are weekends and the Labor Day HolidayThe vehicle was in my facility for a total of days, of those days were waiting on Insurance or waiting on parts, of days it was at the dealer, day being the last day and waiting for her to pick upPutting the vehicle in process for a total of daysAfter reviewing the labor (that our facility completed) on the final bill it appears that this should have been a day jobSince the tech took an additional days (of which were waiting on the frame rack, which is out of our control) I had it relayed to *** that I would cover days of her rental at $a day (which is stated in the paperwork she signed when she dropped off) for a total of $off her $deductibleMost regular size rentals are $a dayI think that I went above and beyond deducting off days instead of the days that it should have been The parts delays were in fact due to the Insurance company putting Aftermarket parts on the customer’s vehicleFirst one received tabs were ripped and unable to useInsurance requires us to try timesOrdered the 2nd one and had to wait several days to find that it doesn’t even fitHad the insurance company just put OEM on in the first place it would have saved the vehicle from being here an additional days As far as her being lied to, I’m not sure what she meansI have spoke to my office staff and they all informed me that *** was never told that her vehicle went to *** on Thursday as we weren’t even done with what we needed to do yetWe did inform her that it would need to go to the dealer but not that it was thereWe also received a phone call from the Dealership making sure what we dropped off and when as one of their employees tagged the key wrong so it was slightly delayed due to figuring out what was going onSo maybe that was some of miscommunication when she spoke with *** @ *** Honda As far as never speaking with anyone all of my office people said they spoke with *** several times and updated her several timesI think Ms*** may have her names confused as well as she states Lisa numerous times but in fact Danielle is the one she spoke to initially and told her that we would have our part done within daysSo I’m not sure who she spoke to and when and what went on as some of the statements say Lisa but they were in fact not LisaAs far as my calculations go the vehicle was in the shop for daysWE DO NOT COUNT WEEKENDS AS WE ARE CLOSED AND NO WORK IS IN FORWARD PROGRESS!! As far as I can tell we did deliver within the days and I unfortunately can’t foresee delays outside of my control (ie: insurance company, parts, etc.) I just received a message from Lisa that the customer is not going to make it today to pick up her car but please make note that the vehicle was completed at 11:00am on October 12, as I don’t want any further delay to be thrown back on the body shopI have looked over and reviewed this file and I can say with all honesty that I reimbursed Ms*** a sufficient amount for any delays that were on Vic’s Body Shop Please let me know if you need anything further from me but I hope this helps resolve any issue that Ms*** may have hadThanks,Erica G*** [email protected]

Customer ordered wheels on 4/19/at which time we were told and passed along to customer that it would be 6-weeks due to the wheels being made to orderOur shop was notified by the wheel company on Thursday June 1st, however I (Erica G*** C.O.O.) am the only one that can make payments and I
was scheduled off til yesterday 6/6/at which time I cut the payment and was sending my parts guy to pick the wheels up when the customer called and said he wanted to cancel due to it taking too longAs far as I show we were still within the time frameWe spoke with the customer yesterday 6/6/and told him that we would reimburse for the wheels minus the taxes and credit card fees that were already paid out in AprilThe customer threw a fit so I took the lose of $and reimbursed the customer in fullPlease find attached the reimbursement to the customer via *** per the customers requestI'm a little unsure as to why this complaint was filed as we have not delayed or denied customer reimbursement

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Address: 3110 Westerville Rd, Columbus, Ohio, United States, 43224-3838

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