Vicano Tile and Marble Inc.

Initial Business Response /* (1000, 8, 2016/12/30) */
*** have not been overcharged for services provided They were charged agreed upon fees for services
We did indeed have a meeting at the request of the *** I did not say that I charge *** pricesDentistry in
*** is governed in ***
I would maintain that all costs are not guaranteed by insurance companies and we need the company's response indicating their coverage in writing, before we know their financial obligation going forward
As for discussion with ***, our ***, on May 2015, *** *** came in for a treatment plan discussion with *** and *** regarding *** treatment The fees and treatment were not only discussed, they were given a copy of the treatment plan including fees In December 2015, when *** came in for treatment we had him sign a financial agreement stating the full cost but since they did not share their predetermination results with us, we could not inform them of their cost out of pocket *** mentioned a crown we looked into back in for her*** asked if she would like a predetermination sent, she said no, *** just had work done and she knows her insurance *** sent a predetermination anyway, because sometimes insurance companies will not pay without a predetermination
Fees outlined in ***'s letter of complaint are taken from a standard *** statementThe overcharge they refer to represents what I see as the difference between my fee and what *** considers an eligible expense All insurance contracts are between the insurer and the insured (patient), not between the dentist and patient
All fees were discussed in advance and were paid in full There is also no account owing to these patients There seems to be a discontent about my ability to have a fee above the ** suggested fee guide for dental servicesThis is in fact allowed and done frequently in many dental offices
Our records clearly indicate the course of events throughout the *** treatment history All fees and treatments, including treatment options, were consistently provided in advance prior to proceeding with treatmentBoth patients are satisfied and happy with all dental treatments received