VICI Beauty School

Our published service policy states that we will gladly work with any client who is dissatisfied with their service in order to assist them with their desired look, as long as the client notifies us within five days of their original service However, we do not offer refunds on services, only on product purchases In addition, our policy clearly states that we cannot make any adjustment if the service has been altered by anyone other than a [redacted] employee.The client provided her extensions, generally we only guarantee installments when purchased through the salon Many hair extensions purchased at retail are not of sufficient quality to be sold in a salon; and extensions that had been previously installed may have challenges The salon cannot warranty products that we do not sell.The salon manager attempted to accommodate the client, offering her an appointment to come in and address her concerns The client declined making an appointment, saying she would call back, and no phone call was received Since we were not afforded the opportunity to view the client's hair, we could make a determination of any deficiency or what steps may be needed to make an adjustment Unfortunately, the client made the choice to first attempt to change her hair herself, and then to go to another salon and have someone other than a VICI employee alter her hair Like any other service professional, whether it be a mechanic, artist or doctor, we cannot be held responsible for the outcome when it has been changed by someone outside of their control [redacted] was always prepared to work with this client to address her concerns, but from the beginning she had insisted on nothing but a full refund.Regrettably, there is nothing left for us to do with the client's hairstyle, but we nonetheless wish her the best

I am writing in response to the complaint filed by *** *** regarding her transcripts. Following is an accurate timeline of events confirmed by emails sent to and from the schoolIn her complaint Ms*** states that she first contacted the school on March 1, to request her
transcript. She requested that her transcript be sent to a school in Florida. Our policy on transcript requests as published in our student catalog states: Grade Transcripts and Fee To obtain a copy of your transcripts, please submit a signed written request along with a transcript feeThe fee is $for graduates and $for all other studentsAn official transcript of grades will only be released to students who have satisfied all their financial obligations with the schoolPlease allow up to four weeks after receipt of request and payment for processingPayment may be made in cash or by cashier’s check; personal checks and credit cards are not acceptedTranscripts will be mailed from our Corporate offices On March 27, 2017, within the four week processing period, Ms*** emailed to say the Florida school had not yet received the transcript. That day our Campus Administrator replied that she would look into the matter. On March 29, 2017, our Campus Administrator emailed Ms*** and informed her that her transcripts had indeed been mailed out earlier, but as a courtesy to her we would send another transcript to the Florida schoolOn August 28, 2017, Ms*** emailed our Campus Administrator to say that the Florida school was unable to assist her in obtaining her cosmetology license in the State of Florida, and could we send a copy of her transcript to the Florida Department of Business and Professional RegulationOn August 30, 2017, our Campus Administrator replied to Ms*** and advised her that we do not keep older student records on-site (Ms*** graduated in 2013) and asked if it would be able to use the transcript we had provided five months earlierOn September 4, 2017, Ms*** replied that she did not keep a copy of her transcript and requested that we produce a new one and mail it. The new transcript was mailed to the Florida Department of Business and Professional Regulation on September 14, 2017, well within our published four week processing periodCopies of all of the emails will be made available for Revdex.com reviewI would like to point out that throughout this entire process we followed our published procedure with one exception. We should have charged Ms*** $for her second transcript request and delayed the processing until payment was received in order to be fully compliant with our policy. Instead, we waived the fee and tried to do the nice thing to help out our former student and speed things along for her, and needless to say we are disappointed at how our kindness is repaid. It is unfortunate that situations like this cause organizations to have to take a rigid stance with regard to their procedures, as we will be sure to do in the future

Our published service policy states that we will gladly work with any client who is dissatisfied with their service in order to assist them with their desired look, as long as the client notifies us within five days of their original service.  However, we do not offer refunds on services,...

only on product purchases.  In addition, our policy clearly states that we cannot make any adjustment if the service has been altered by anyone other than a [redacted] employee.The client provided her extensions, generally we only guarantee installments when purchased through the salon.  Many hair extensions purchased at retail are not of sufficient quality to be sold in a salon; and extensions that had been previously installed may have challenges.  The salon cannot warranty products that we do not sell.The salon manager attempted to accommodate the client, offering her an appointment to come in and address her concerns.  The client declined making an appointment, saying she would call back, and no phone call was received.  Since we were not afforded the opportunity to view the client's hair, we could make a determination of any deficiency or what steps may be needed to make an adjustment.  Unfortunately, the client made the choice to first attempt to change her hair herself, and then to go to another salon and have someone other than a VICI employee alter her hair.  Like any other service professional, whether it be a mechanic, artist or doctor, we cannot be held responsible for the outcome when it has been changed by someone outside of their control.  [redacted] was always prepared to work with this client to address her concerns, but from the beginning she had insisted on nothing but a full refund.Regrettably, there is nothing left for us to do with the client's hairstyle, but we nonetheless wish her the best.

I went in on Tuesday 9/23/2014 for color and highlights..I showed the girl a picture of how I wanted it and was told it could be done. 3 HRS later when the girl was done I said does it look reddish and she said no its probably the lighting and I said ok wheres the blonde peek a boo and she said right here and showed me 2 strands one on each side, also the instructor was rude to my boyfriend and telling me he couldn't sit by me for awhile already. Nobody was sitting in the chair and she said if your not getting any services you can't sit here. Then I went home and waited till the next day for the sunlight to see my hair and didn't like it so I called to come back in and was told they had no openings till saturday at 1:30pm and it had to be scheduled within a week to be a no charge so I was fine with 1:30pm on saturday 9/27/2014.Then I get a text on friday the day before my appointment telling me that the girl wasn't 100% SURE SHE could do my hair because it was homecoming and that I probably would be waiting and waiting..I told her I have an appt that I made 4 days ago And and she also said alot of other things which I saved all the text messages. She told me to go somewhere else and just really rude.

Review: I have reached out to VICI Salon over twelve times in regards to this issue. I have also spoken with their "head" of customer concerns via phone and email and he has not acted upon his promise to investigate the issue. It has been almost a month since I recieved a very unsatisfactory hair installment from their top stylist. Not only did she rush the job, but there were so many malfunctions that the installment had to be taken down after four days, these installments are usually kept up for two months. I have reached out to the stylist, her manager, and tried to reach a nonexistent corporate office several times. They are not offering any restitution and it was a $100 installment. I have even sent the "head" of customer concerns pictures of this disastorous installment and explained to him that his stylist cancelled the appointment to fix it and I had to spend another $100 to get the installment taken down and redone elsewhere. Not only is [redacted] of this salon sarcastic and unprofessional, but he is not offering a refund. This is a disgusting excuse for a business and they should be ashamed at the way they deal with the faults of their stylist. Your head stylist cannot do hair installments, they need to cancel this service all together, because I have seen better on stylists without certification.Desired Settlement: I want a full refund of the 100 that was spent here. I do not want 40 off of an item they offer. That wont take up for all the money that was spent into a style their stylist could not get right. If this is not done in a timely manner, I will reach out to small claims and sue them for their lack of customer service, unprofessionalism and all costs to sue them. I will never do business here again.

Business

Response:

Our published service policy states that we will gladly work with any client who is dissatisfied with their service in order to assist them with their desired look, as long as the client notifies us within five days of their original service. However, we do not offer refunds on services, only on product purchases. In addition, our policy clearly states that we cannot make any adjustment if the service has been altered by anyone other than a [redacted] employee.The client provided her extensions, generally we only guarantee installments when purchased through the salon. Many hair extensions purchased at retail are not of sufficient quality to be sold in a salon; and extensions that had been previously installed may have challenges. The salon cannot warranty products that we do not sell.The salon manager attempted to accommodate the client, offering her an appointment to come in and address her concerns. The client declined making an appointment, saying she would call back, and no phone call was received. Since we were not afforded the opportunity to view the client's hair, we could make a determination of any deficiency or what steps may be needed to make an adjustment. Unfortunately, the client made the choice to first attempt to change her hair herself, and then to go to another salon and have someone other than a VICI employee alter her hair. Like any other service professional, whether it be a mechanic, artist or doctor, we cannot be held responsible for the outcome when it has been changed by someone outside of their control. [redacted] was always prepared to work with this client to address her concerns, but from the beginning she had insisted on nothing but a full refund.Regrettably, there is nothing left for us to do with the client's hairstyle, but we nonetheless wish her the best.

I went to VC moorland road for highlights and root touchup. I had an appointment with Brandi. When she was done I was not very satisfied with the service(as the highlights were almost the same color as the rest of the hair) I complained and Brandi said she will fix it next time when I am here ... Which was after 4 weeks. When I reached the register they charged me more than what Brandi quoted. When I told them that it wasn't what Brandi had told me, one of the manager went in and came back saying that Brandi is saying that's what she quoted( they usually get a card signed on which the service and its charges are written). Brandi didn't get that card signed . I didn't want to argue over it, so I paid the amount, took an appointment after four weeks ( which was my norm ) and left. When I returned after 4 weeks on 2nd of March, she fixed my hair but when I reached the front desk the manager presented me with a bill which included full price of highlights. On my complaint that Brandi was fixing the issues from last time, the manager was rude and cynically said that we don't fix after four weeks of service ( and how would I know that) I asked her to call Brandi as she is the one who asked me to come after 4 weeks. They said that she didn't want to come outside. I requested to talk to the manager, to which she replied she was the manager and I had to pay. I did pay, but told her that I was not coming back, that did not effect her at all. The establishment of VC on Moorland road is totally rude and don't care about their customers and don't know what customer service is. The whole experience was awful, I felt totally cheated and violated and I will never go to VC again. I will warn the people who go there, to first of all not go there, if you have to make sure that you sign the card and never work with Brandi. But the problem is not just Brandi, I blame the manger for not following the procedure and thinking their customers are lying. I had been their customer for almost 5 years.

My daughter and I had an absolutely horrible experience here today. I called to make an appointment for my daughter to get a trim. I asked ahead of time if they do cuts for kids and told them she was only four. The woman on the phone said they did and I would just need to stay there with her (duh). My daughter is shy and was very nervous about getting her hair cut. I reassured her I would be close by the whole time. The stylist was very sweet. I told her to please let me know if I was in the way at all, and that my daughter was nervous. I noticed the two stations next to us were not in use, so I stood off to the side where stations were not occupied. Out of no where, a man came up and introduced himself as the manager and explained it is policy that no one be on the floor except for those receiving services and I would need to go have a seat. I was and still am completely appalled. I explained she is FOUR and is nervous and I am being careful to stay out of the way. Anyone with common sense wouldn't have needed the explanation. I advised him that they should have informed me over the phone I couldn't stand near my daughter when I was making the appointment and told them she was four. He continued to engage with me in a pushy manner about the policy. I became visibly upset, and then he had the nerve to question why it was upsetting me. What the hell kind of place does children's haircuts and does not let a parent stand near their four year old child, especially one who is nervous? At that point, after the stylist had made just one cut to my daughter's hair, we took our business elsewhere. He continued to try and engage in conversation with me after I had made it clear we were just going to leave, only making the situation worse and upsetting me more. The stylist was very professional and apologized and walked us out. She said she could tell my daughter was nervous, which is why she didn't ask me to go sit down in the first place. I feel so bad for the students at this facility if this is actually the manager. If that is how he treats paying customers, I cannot imagine how horribly he treats the students there. If you are considering going here, I would just like to say please don't waste your time. And if the company is reading this, I would advise you to get a new manager. I will be spreading the word about our experience there today with the completely unprofessional, disrespectful manager.