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Vickie's Bookkeeping Service

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Vickie's Bookkeeping Service Reviews (10)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please read the attached letter in reference to this complaint Regards, [redacted]

On or about June I called the homeowner and advised that I would stop by to review the repairs neededI visited the homeowners property and knocked on the door.No answerI was a little miffed since I called to set it up and no one was their to receive meI am willing to make the necessary repairs but I need to visit with the homeownersto ensure we are all on the same page

Texas Painting Company has tried to contact the owner of the property by text message and phoneWe are willing to meet with the homeowner assess the situation and honor any warranty work that is neededI, *** ***, will try and follow up with client again

I have filed a prior complaint against this company to repair areas in my house that were supposed to have been done when I hired this company to paint my houseThe job that was done was shabby; paint chipping off, rotten boards not replaced as in contract and requested, painting not quality on door, boards not put in evenly on the back of house, areas not corked as needed after paintingMr*** *** responded to complaint # stating that he was going to honoring his workHe called my house on June and stated that he would stop by on Saturday June at amOnce again, this was a no show nor did he call back to rescheduleI have been trying to get this situation rectifiedI am asking you all to intervene for the 2nd time so that I can get someone to come and redo the paint job and correct the areas that were not done by Texas Painting Companyunder the supervision of Mr*** ***I am requesting $I am requesting $to get the repairs to the house for painting in needed areas, areas of rotten boards replaced, boards calked, and door sanded and painted again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please read the attached letter in reference to this complaint.
Regards,
*** ***

Complaint: ***
He ha
I am rejecting this response because: I have tried on numerous occasions to get in touch with this company to make good on the warranty *** has lied over and over about returning phone calls and stopping by my home He lied and continues to lie about both He has set up one appointment, in which he did not show up for it It was raining that day, and he stated that you would be at my home at 11:30! NO SHOW! I am not wasting any more time on a compulsive liar! I have emailed, called, and reported to this to Revdex.com twice, with no avail After almost months, this problem has not been rectified and I do not trust that this company will make any good faith efforts to take care of the needed repairs I don't have time for the games! The paint job and the carpentry work was shabby at best This company has not lived up to their own contract; what was written on paper This lends itself to me taking further actions to make good on the warranty; I will I have tried to remedy this situation, and have receipts that this company was paid in full Too many Lies! Its all about principle and integrity!
Regards,
*** ***

We received a letter in regards to ID *** a complaint submitted by *** ***I have reviewed the letter and wanted to point out a few key facts in this matterThe original purchase of a laptop occurred on 04/29/@ 3:pm where the customer had a chance to see the laptop working and
the laptop was tested times before being put on the floorA short time later the customer came back in with an issue with the mouse padAlthough we do not offer technical support we gladly inspected the laptop and discovered the pad some how got how turned off by the customerShe left happyOn 5/5/@ approx 1:the customer came in stating the computer was acting up againWe gladly looked into it and discovered that the customer had not yet put an anti virus on the computer (which we advise all customers to do) and it was causing it to act upAt this point to make the customer happy my owner decided to swap out the laptop with another oneThe customer left happyA week or so later the customer came in again with the new laptop and stated the mouse pad stopped workingWe gladly inspected the laptop and discovered she had turned the mouse pad off againWe again fixed it and the customer left happyOn 5/26/the customer came in with the laptop and stated that she put in a game and the computer screen frozeAlthough we do not provide technical support we asked her to leave the laptop with us and we would have one of our employees look in to it the following dayThe following day after letting it charge the employee attempted to get the laptop to come on and it would not do soThe customer came in later that day and we asked what had happenedShe sated that she tried to play a CD rom game and it just went blackBeing that we do not offer technical support and could not get the device to turn on, we recommended the customer take it to best buy or an IT person to see what the game may had done to the computerShe was not happy with that answer and insisted on us giving her another oneShe then left spoke to a man in the car and after he yelled and cussed at her she came back in and asked that we return it againWe again recommended she take it to a laptop repair store to see what may be causing the issueShe then left our store and sent the man in who came in our store yelling because we would not return the laptopI explained our return policy and how it does not cover items broken by customers and recommended he take the laptop to a repair storeHe than began to tell me how he used to steal laptops and sell them to pawn shops all the time and he feels that this is our issueHe then said "Man I don't want to go back to jail over a $laptop" in a very threatening toneI said that wouldn't be a smart thing to do and he must be logical about the situationBefore he left he asked if we would return it or swap it outI again told him noHe then made it a point to look at all of our cameras and then smiled and left with the laptopOn 5/3/woman called with them on 3-way and spoke to the ownerThe woman was very confrontational and threatened to contact an attorney if we do not exchange the laptopThe owner explained the entire story to her which she admitted she was unaware ofHe then asked her to take the laptop to either best buy or an IT person to see what the issue is and then we would further discuss resolutionShe agreed to take it to an IT guy at her work and would call us when she doesWe have not heard from her since.We sell 100's of laptops a year and less than 1% of them come back to usWe have been in business for 90+ years and want to make every customer happyWe provided and offered resolutions for this customer and was still very courteous even after being threatenedPlease understand our position and the totality of the circumstance.Feel free to contact me if you have any questions or need audio and video of the transaction.*** *** ***

On or about June I called the homeowner and advised that I would stop by to review the repairs neededI visited the homeowners property and knocked on the door.No answerI was a little miffed since I called to set it up and no one was their to receive meI am willing to make the necessary repairs but I need to visit with the homeownersto ensure we are all on the same page

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