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Vicki's Pool & Spa

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Vicki's Pool & Spa Reviews (1)

From the get go, dealing with [redacted]'s was a frustrating experience!!! My family and I were about t o close on our new home which came with a pool that needed to cleaned and opened. We had made arrangements with the seller to pay for the cleaning and opening. I contacted [redacted] and requested she provide me with an invoice for services totalling $500.00. This first contact with her took about 3-4 days, most of which was spent calling and getting no answer. Eventually she was able to scan an invoice to me through e-mail. Fast forward to closing. I contacted [redacted] multiple times and was about to call someone else, when she finally answered the phone. She told me she would be able to have someone out to the house, but not for about a week. Finally on the day we are gonna get our pool opened we find out that her empolyee was over booked and she had gone and contracted someone else to do the cleaning. When the pool cleaners arrive they discover that the pump is broken and needs to be replaced (this took a total of 10 minutes or so). They call [redacted] and ask her how much it would cost for a new pump and she replies $369.00. Obviously, as a frugal consumer I was not quite satisfied with this quote, so I fired up the old google machine and did a little research. What I found was, the pump she was trying to sell me for $369.00 was being sold online for $148.00. I then call [redacted] and ask her if she could do any better on the price for the pump, she says, I can go as low as $329.00. I then ask why the pump is so expensive and inform her that I seen the same one online for $148.00. Well apparently this was the wrong thing to say to [redacted], she immediately went on the defense. I then explained to [redacted] that she and I were in a business transaction (something she should know about, she is a business owner after all) and I needed to look out for me as she had to look out for her business. She told me it was insulting to her that I had even looked in on lower pricing, very angry by the way. At that point I told [redacted] that we should probably not do business together and ended the service. After ending the service with [redacted] I found out, of the $500.00, $40.00 would go the the two people she contracted to come out and actually do the cleaning and opening of the pool, CROOK. About a week later, I had someone else comeout to clean open and install a new pump, all for the $500.00 provided. About two days ago I recieved a bill in the mail from [redacted] for $125.00, this bill was written up as a service call. At no time was a fee for a service call ever disclosed to me. DO NOT USE [redacted]'S POOL AND SPA.

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Address: 1134 College Street, Clarksville, Tennessee, United States, 37040-4671

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www.vickispoolandspa.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Vicki's Pool & Spa, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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