Complaint: [redacted] I am rejecting this response because:I already had service for roomsI did not add a new room as they have stated Regards, [redacted]
We appreciate Mrs [redacted] expressing these concerns and apologize for any problems that were not resolvedWe have issued a one month credit to the account and our office manager has attempted to contact the customer to make sure all issues have been correctedIf Mrs [redacted] continues to experience a problem, we invite her to give us a call and make management aware her concerns
Ms [redacted] account was installed on 4/26/and the additional outlet was completed and charged The charge would be split over two billing periods When the work was completed, the tech received the signature from [redacted] on the workorder and a copy of was emailed to heri have attached a copy of the workorder that received the signature The tech installed cable outlets and data outlet When the order was placed in person at the counter, [redacted] keyed the order and noted on the account that she disclosed the fee for the additional outlet and the charge would be $total and split over two billing cyclesThere was not a COD required and money not received by tech On 6/13, Ms [redacted] chatted with customer support on Click to Chat with concerns on how she was treated at the local office [redacted] assisted Ms [redacted] on chat and answered questions regarding the payment received on the account and what balance remainedThe call with the Office manager at the local office is noted on the account from earlier on 6/13/stating that Ms [redacted] had believed she made a payment of $and some change in *** All recorded calls were pulled and reviewed and payment was not taken by phone, the office manager did not find payment received in office and Ms [redacted] was unable to provide a receiptThe workorder for [redacted] did not require pre-payment and the account shows to bill the first month of services and fees On 6/20, [redacted] contacted our office to request that the television service be disconnected but wanted to keep Internet [redacted] at the local office assisted with the request and explained that the fee incurred for this change at $and would be split over two billing cyclesThis order was scheduled for 6/23/and completed as scheduled After further review of the concerns, the workorder was signed by the customer acknowledging the work done at the home in [redacted] included cable outlets and data outletThis work would include the additional outlet fee of $
Complaint: [redacted] I am rejecting this response because:I already had service for roomsI did not add a new room as they have stated Regards, [redacted]
We appreciate Mrs [redacted] expressing these concerns and apologize for any problems that were not resolvedWe have issued a one month credit to the account and our office manager has attempted to contact the customer to make sure all issues have been correctedIf Mrs [redacted] continues to experience a problem, we invite her to give us a call and make management aware her concerns
Ms [redacted] account was installed on 4/26/and the additional outlet was completed and charged The charge would be split over two billing periods When the work was completed, the tech received the signature from [redacted] on the workorder and a copy of was emailed to heri have attached a copy of the workorder that received the signature The tech installed cable outlets and data outlet When the order was placed in person at the counter, [redacted] keyed the order and noted on the account that she disclosed the fee for the additional outlet and the charge would be $total and split over two billing cyclesThere was not a COD required and money not received by tech On 6/13, Ms [redacted] chatted with customer support on Click to Chat with concerns on how she was treated at the local office [redacted] assisted Ms [redacted] on chat and answered questions regarding the payment received on the account and what balance remainedThe call with the Office manager at the local office is noted on the account from earlier on 6/13/stating that Ms [redacted] had believed she made a payment of $and some change in *** All recorded calls were pulled and reviewed and payment was not taken by phone, the office manager did not find payment received in office and Ms [redacted] was unable to provide a receiptThe workorder for [redacted] did not require pre-payment and the account shows to bill the first month of services and fees On 6/20, [redacted] contacted our office to request that the television service be disconnected but wanted to keep Internet [redacted] at the local office assisted with the request and explained that the fee incurred for this change at $and would be split over two billing cyclesThis order was scheduled for 6/23/and completed as scheduled After further review of the concerns, the workorder was signed by the customer acknowledging the work done at the home in [redacted] included cable outlets and data outletThis work would include the additional outlet fee of $