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Vics Jewelry & Watch Service Center

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Vics Jewelry & Watch Service Center Reviews (1)

Dear ***, I'm sorry you feel you had a bad experience bringing your watch in for repair. I just wanted to point a couple of things out to make it clear what a $service includes. A diagnosis of your watch was preformed and it needed to be taken apart, cleaned, and lubricated as
it was being put back together. We preformed that service for you. You say the watch was in pristine condition because it was sitting in a drawer for years and it had a heavy scratch on the crystal. A heavy scratch on a crystal means the watch had received an extreme shock, the case clamp and screw being loose in the movement and the fact that the watch wasn't running properly to begin indicates that in fact it was NOT in pristine condition and was heavily used before you received it. Because of the watch's age, the patina of the hands and the luminous material is completely natural in a vintage watch, even if it did sit in a drawer for that longIn fact, this model and dial is known for oxidation of the paint because of the technology used to give it the gradient effectIf you had a problem with the service, you should have come to the store after picking up your watch because we pride ourselves in customer service and satisfaction and would have worked with you personally to make it right. Instead you have waited months and have not come into the store to resolve any issues. You wrote me an email saying "the problem is that a spring is not forcing gears together" and that the case tab and screw are missing and "gone forever" This tells me you or a third party has opened this watch. We cannot be held accountable or liable for a service after an unqualified person opens or repairs the watch. If you would have come in to resolve this issue in a timely manner, we could have worked something out with you. Instead, we don't know where this watch has been after months of the repair and cannot be held responsible for damage done to it after the fact.Again, I apologize for your experience, but we preformed the service for $to get the watch back in running condition, and we fulfilled our side of the agreement

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