I’m writing you in response to your letter dated 5/29/regarding our customer [redacted] As you stated in your letter there are two side to every dispute and we are interestedin reaching a resolution to benefit both partiesMs [redacted] did bring her Mitsubishi OutlanderSport in to be looked at and pictures were taken, however; the claim was ultimately denied throughMitsubishiWhen the cus***er was contacted for payment they were under the Impression that theclaim had been approvedThe areas in question were not paint chips but rusted areas caused by roadchipsThe cus***er put over 18,miles on the vehicle since the purchase date and therefore therust spots where due to everyday wear and tear.We understand her frustration in that this was a new vehicleWe offered to pay half of theclaim in order to ensure good cus***er relationsWe also offered to trade her out of the vehicle andat this time we are still waiting on a call from her letting us know what she decidesWe are willing togo above and beyond what we are legally responsible for in order to maintain a good relationshipifyou have any more questions or concerns please contact me in writing at the below address
This process started at the beginning of April in terms of the rusted areasI took my vehicle into the dealership and had it looked and photographed, but the dealership failed to send the photos to MItsubishi headquarters I received a phone call in May from the body shop (still have the voicemail) directing me to make an appointment to have it fixed They called me on the phone three days later (after I dropped off my vehicle) asking who would be paying for the work, and I stated that I would not be paying for the work The rest of the dates and occurrences were written in the initial complaint The rusted areas on the vehicle ARE NOT from every day wear and tear, the pictures speak for themselves Over the course of the last years of driving and owning different vehicles, I have seen plenty of rock chips and everyday wear and tearNever had I encountered any rusted areas on any vehicle I have owned, and there have been many The owned offered to "pay" half of the claim, which would cost him nothing to fix it ultimately, as he owns the body shopThe "claims" estimated by any car dealership are always much higher than a private body shop, which is why I wasn't interested in his "I'll pay half offer." [redacted] (the Service manager) told me that those initial photos were never sent to Mitsubishi, and I asked him what the hold up was His exact words were "well, if you want to waste both our time I will submit them!" Talk about terrible cusstomer service, and from a manager! This dealership is negligent, as this has been a process since the first week of April! Ultimately, I will trade the vehicle if I am given $17,for my trade in; this is the only avenue I am seeking, as I am concerned once the rust problem is fixed, it will come back! It is a brand new vehicle, and I assumed I was done buying cars for at least five years! This process has been nothing but a hassle and a disgrace! Again, I am requesting $17,(with no haggling) trade in value for trade on a Toyota Rav from the Toyota dealership this man also ownsIf this deal is agreed upon, I will be satisfiedThanks
Thank you for the opportunity to answer this complaintMr [redacted] did purchase a Nissan Titanfrom Colonial Toyota on November 25, colonial Toyota paid off his Toyota Tundra in theamount of $That was the payoff at the time of the the dealThe payoff was madeelectronically to Toyota Financial Services on November 28,at 10:AMThe documentation isavailable upon requestOn December 2,2016, Toyota Financial Services drafted a $payment fromhis bank accountI have explained to Mr [redacted] this has nothing to do with Colonial Toyota ~We did notreceive this moneyHis dispute is with Toyota FinancialI interceded on his behalf with Toyota FinancialThey would not give me any information due to privacy lawsThey did give me a phone number to theCustomer Loyalty Department and a contact name for Mr [redacted] to contactI passed the information onto Mr***If there were anything else I could have done to help Mr [redacted] I would have done so.Manager
Thank you for the opportunity to answer this complaint. Mr. [redacted] did purchase a 2016 Nissan Titanfrom Colonial Toyota on November 25, 2016. colonial Toyota paid off his 2014 Toyota Tundra in theamount of $30301.50 . That was the payoff at the time of the the deal. The payoff was madeelectronically...
to Toyota Financial Services on November 28,2016 at 10:43 AM. The documentation isavailable upon request. On December 2,2016, Toyota Financial Services drafted a $490 payment fromhis bank account. I have explained to Mr. [redacted] this has nothing to do with Colonial Toyota ~We did notreceive this money. His dispute is with Toyota Financial. I interceded on his behalf with Toyota FinancialThey would not give me any information due to privacy laws. They did give me a phone number to theCustomer Loyalty Department and a contact name for Mr [redacted] to contact. I passed the information onto Mr. [redacted]. If there were anything else I could have done to help Mr. [redacted] I would have done so.Manager
I’m writing you in response to your letter dated 5/29/2015 regarding our customer [redacted]. As you stated in your letter there are two side to every dispute and we are interestedin reaching a resolution to benefit both parties. Ms. [redacted] did bring her Mitsubishi OutlanderSport in...
to be looked at and pictures were taken, however; the claim was ultimately denied throughMitsubishi. When the cus[redacted]er was contacted for payment they were under the Impression that theclaim had been approved. The areas in question were not paint chips but rusted areas caused by roadchips. The cus[redacted]er put over 18,000 miles on the vehicle since the purchase date and therefore therust spots where due to everyday wear and tear.We understand her frustration in that this was a new vehicle. We offered to pay half of theclaim in order to ensure good cus[redacted]er relations. We also offered to trade her out of the vehicle andat this time we are still waiting on a call from her letting us know what she decides. We are willing togo above and beyond what we are legally responsible for in order to maintain a good relationship. ifyou have any more questions or concerns please contact me in writing at the below address.
I’m writing you in response to your letter dated 9/29/2015 regarding our customer [redacted]. Although we understand Mrs. [redacted]’s concerns over her 2010 Toyota Camry, withoutknowing who examined her vehicle we must stand by the expertise of our service department andconsider this a difference...
of opinion.Although to promote good customer relations we are willing to reimburse [redacted] in theamount of $36.50. If you have any more questions or concerns, please contact me in writing at thebelow address.Sincerely,Charles [redacted]
This process started at the beginning of April in terms of the rusted areas. I took my vehicle into the dealership and had it looked and photographed, but the dealership failed to send the photos to MItsubishi headquarters. I received a phone call in May from the body shop (still have the voicemail) directing me to make an appointment to have it fixed. They called me on the phone three days later (after I dropped off my vehicle) asking who would be paying for the work, and I stated that I would not be paying for the work. The rest of the dates and occurrences were written in the initial complaint. The rusted areas on the vehicle ARE NOT from every day wear and tear, the pictures speak for themselves. Over the course of the last 25 years of driving and owning different vehicles, I have seen plenty of rock chips and everyday wear and tear. Never had I encountered any rusted areas on any vehicle I have owned, and there have been many. The owned offered to "pay" half of the claim, which would cost him nothing to fix it ultimately, as he owns the body shop. The "claims" estimated by any car dealership are always much higher than a private body shop, which is why I wasn't interested in his "I'll pay half offer." [redacted] (the Service manager) told me that those initial photos were never sent to Mitsubishi, and I asked him what the hold up was. His exact words were "well, if you want to waste both our time I will submit them!" Talk about terrible cusstomer service, and from a manager! This dealership is negligent, as this has been a process since the first week of April! Ultimately, I will trade the vehicle if I am given $17,800 for my trade in; this is the only avenue I am seeking, as I am concerned once the rust problem is fixed, it will come back! It is a brand new vehicle, and I assumed I was done buying cars for at least five years! This process has been nothing but a hassle and a disgrace! Again, I am requesting $17,500 (with no haggling) trade in value for trade on a Toyota Rav 4 from the Toyota dealership this man also owns. If this deal is agreed upon, I will be satisfied. Thanks.
I’m writing you in response to your letter dated 5/29/regarding our customer [redacted] As you stated in your letter there are two side to every dispute and we are interestedin reaching a resolution to benefit both partiesMs [redacted] did bring her Mitsubishi OutlanderSport in to be looked at and pictures were taken, however; the claim was ultimately denied throughMitsubishiWhen the cus***er was contacted for payment they were under the Impression that theclaim had been approvedThe areas in question were not paint chips but rusted areas caused by roadchipsThe cus***er put over 18,miles on the vehicle since the purchase date and therefore therust spots where due to everyday wear and tear.We understand her frustration in that this was a new vehicleWe offered to pay half of theclaim in order to ensure good cus***er relationsWe also offered to trade her out of the vehicle andat this time we are still waiting on a call from her letting us know what she decidesWe are willing togo above and beyond what we are legally responsible for in order to maintain a good relationshipifyou have any more questions or concerns please contact me in writing at the below address
This process started at the beginning of April in terms of the rusted areasI took my vehicle into the dealership and had it looked and photographed, but the dealership failed to send the photos to MItsubishi headquarters I received a phone call in May from the body shop (still have the voicemail) directing me to make an appointment to have it fixed They called me on the phone three days later (after I dropped off my vehicle) asking who would be paying for the work, and I stated that I would not be paying for the work The rest of the dates and occurrences were written in the initial complaint The rusted areas on the vehicle ARE NOT from every day wear and tear, the pictures speak for themselves Over the course of the last years of driving and owning different vehicles, I have seen plenty of rock chips and everyday wear and tearNever had I encountered any rusted areas on any vehicle I have owned, and there have been many The owned offered to "pay" half of the claim, which would cost him nothing to fix it ultimately, as he owns the body shopThe "claims" estimated by any car dealership are always much higher than a private body shop, which is why I wasn't interested in his "I'll pay half offer." [redacted] (the Service manager) told me that those initial photos were never sent to Mitsubishi, and I asked him what the hold up was His exact words were "well, if you want to waste both our time I will submit them!" Talk about terrible cusstomer service, and from a manager! This dealership is negligent, as this has been a process since the first week of April! Ultimately, I will trade the vehicle if I am given $17,for my trade in; this is the only avenue I am seeking, as I am concerned once the rust problem is fixed, it will come back! It is a brand new vehicle, and I assumed I was done buying cars for at least five years! This process has been nothing but a hassle and a disgrace! Again, I am requesting $17,(with no haggling) trade in value for trade on a Toyota Rav from the Toyota dealership this man also ownsIf this deal is agreed upon, I will be satisfiedThanks
Thank you for the opportunity to answer this complaintMr [redacted] did purchase a Nissan Titanfrom Colonial Toyota on November 25, colonial Toyota paid off his Toyota Tundra in theamount of $That was the payoff at the time of the the dealThe payoff was madeelectronically to Toyota Financial Services on November 28,at 10:AMThe documentation isavailable upon requestOn December 2,2016, Toyota Financial Services drafted a $payment fromhis bank accountI have explained to Mr [redacted] this has nothing to do with Colonial Toyota ~We did notreceive this moneyHis dispute is with Toyota FinancialI interceded on his behalf with Toyota FinancialThey would not give me any information due to privacy lawsThey did give me a phone number to theCustomer Loyalty Department and a contact name for Mr [redacted] to contactI passed the information onto Mr***If there were anything else I could have done to help Mr [redacted] I would have done so.Manager
Thank you for the opportunity to answer this complaint. Mr. [redacted] did purchase a 2016 Nissan Titanfrom Colonial Toyota on November 25, 2016. colonial Toyota paid off his 2014 Toyota Tundra in theamount of $30301.50 . That was the payoff at the time of the the deal. The payoff was madeelectronically...
to Toyota Financial Services on November 28,2016 at 10:43 AM. The documentation isavailable upon request. On December 2,2016, Toyota Financial Services drafted a $490 payment fromhis bank account. I have explained to Mr. [redacted] this has nothing to do with Colonial Toyota ~We did notreceive this money. His dispute is with Toyota Financial. I interceded on his behalf with Toyota FinancialThey would not give me any information due to privacy laws. They did give me a phone number to theCustomer Loyalty Department and a contact name for Mr [redacted] to contact. I passed the information onto Mr. [redacted]. If there were anything else I could have done to help Mr. [redacted] I would have done so.Manager
I’m writing you in response to your letter dated 5/29/2015 regarding our customer [redacted]. As you stated in your letter there are two side to every dispute and we are interestedin reaching a resolution to benefit both parties. Ms. [redacted] did bring her Mitsubishi OutlanderSport in...
to be looked at and pictures were taken, however; the claim was ultimately denied throughMitsubishi. When the cus[redacted]er was contacted for payment they were under the Impression that theclaim had been approved. The areas in question were not paint chips but rusted areas caused by roadchips. The cus[redacted]er put over 18,000 miles on the vehicle since the purchase date and therefore therust spots where due to everyday wear and tear.We understand her frustration in that this was a new vehicle. We offered to pay half of theclaim in order to ensure good cus[redacted]er relations. We also offered to trade her out of the vehicle andat this time we are still waiting on a call from her letting us know what she decides. We are willing togo above and beyond what we are legally responsible for in order to maintain a good relationship. ifyou have any more questions or concerns please contact me in writing at the below address.
I’m writing you in response to your letter dated 9/29/2015 regarding our customer [redacted]. Although we understand Mrs. [redacted]’s concerns over her 2010 Toyota Camry, withoutknowing who examined her vehicle we must stand by the expertise of our service department andconsider this a difference...
of opinion.Although to promote good customer relations we are willing to reimburse [redacted] in theamount of $36.50. If you have any more questions or concerns, please contact me in writing at thebelow address.Sincerely,Charles [redacted]
This process started at the beginning of April in terms of the rusted areas. I took my vehicle into the dealership and had it looked and photographed, but the dealership failed to send the photos to MItsubishi headquarters. I received a phone call in May from the body shop (still have the voicemail) directing me to make an appointment to have it fixed. They called me on the phone three days later (after I dropped off my vehicle) asking who would be paying for the work, and I stated that I would not be paying for the work. The rest of the dates and occurrences were written in the initial complaint. The rusted areas on the vehicle ARE NOT from every day wear and tear, the pictures speak for themselves. Over the course of the last 25 years of driving and owning different vehicles, I have seen plenty of rock chips and everyday wear and tear. Never had I encountered any rusted areas on any vehicle I have owned, and there have been many. The owned offered to "pay" half of the claim, which would cost him nothing to fix it ultimately, as he owns the body shop. The "claims" estimated by any car dealership are always much higher than a private body shop, which is why I wasn't interested in his "I'll pay half offer." [redacted] (the Service manager) told me that those initial photos were never sent to Mitsubishi, and I asked him what the hold up was. His exact words were "well, if you want to waste both our time I will submit them!" Talk about terrible cusstomer service, and from a manager! This dealership is negligent, as this has been a process since the first week of April! Ultimately, I will trade the vehicle if I am given $17,800 for my trade in; this is the only avenue I am seeking, as I am concerned once the rust problem is fixed, it will come back! It is a brand new vehicle, and I assumed I was done buying cars for at least five years! This process has been nothing but a hassle and a disgrace! Again, I am requesting $17,500 (with no haggling) trade in value for trade on a Toyota Rav 4 from the Toyota dealership this man also owns. If this deal is agreed upon, I will be satisfied. Thanks.