Victor O'Neill Studios

Complaint:
I am rejecting this response because:
I do not agree with MrAnderson's statement regarding the amount offered me by Toyota to buy back the car represented a retail trade with a 'modest' depreciation. A 28% depreciation within a time frame of less than months and approximately 4,miles is by no calculation a 'modest' depreciation. If their depreciation rates are what they actually use, this Toyota Corolla would be deemed worthless at the time I purchased it
Msartha Tolan-Wilbur

*** *** purchased a Toyota *** *** May 5, 2012. As he stated, he also purchased a Vehicle Service Agreement (VSA). As of this correspondence, that VSA remains active. The contract number is *** *** *** was provided a copy of the VSA at time of
delivery. As indicated on the contract, the agreement is good for six years or one hundred thousand miles from the date of purchase. *** *** was at the dealership for service on Monday July 6, 2016. He inquired with the service advisor as to the status of his VSA. On that date, the service advisor explained *** ***'s concern to me. I confirmed the active status of the VSA and the service advisor relayed the information to *** ***.
While there is never a good excuse not to return phone calls, the Finance Manager *** *** left messages for was on vacation, returning to work yesterday July 12. As far as I can tell, there were no messages left for anyone else at the dealership. As of this morning, the Finance Manager called *** *** three times, leaving two messages.
*** *** is free to cancel the active VSA at any time. He will be refunded a prorated amount based on the amount of time that has passed since the original purchase date. The state of Connecticut does not allow for a refund of sales tax after ninety days. Naturally, cancelling the VSA at this point will leave the *** exposed without warranty coverage for the next twenty two months or twenty nine thousand miles

Martha Tolan-Wilbur took delivery of a Toyota Corolla on 10/19/2013. She paid $14,for the vehicle. She brought that same car in for service on 2/14/and expressed an interest in trading the car for a newer model. She was initially offered a trade in value of $10,
and utlimately $10,prior to leaving. The discrepancy between the $14,and $10,represents the difference between retail value and trade value as well as a modest depreciation. I spoke to her over the phone on 3/4/and attempted to expain the difference. She seemed disatisfied with my reasoning and stated she wanted the dealership to buy the car back from her for the same $14,that she paid months earlier.
MsTolan-Wilbur also stated that she felt the car was unsafe. I recommended that she bring it back to our service department for an inspection. She initially hesitated but ultimately agreed to schedule a visit with the Service Manager. When the Service Manager called later that day she stated that she preferred to bring the Corolla to her own independent mechanic. We would still be happy to inspect the car for her to make sure it is operating as designed
Regards,
Douglas Anderson
General Manager