Complaint: 9949563
I am rejecting this response because:
I do not agree with Mr. Anderson's statement regarding the amount offered me by Toyota to buy back the car represented a retail trade with a 'modest' depreciation. A 28% depreciation within a time frame of less than 4 months and approximately 4,000 miles is by no calculation a 'modest' depreciation. If their depreciation rates are what they actually use, this 2010 Toyota Corolla would be deemed worthless at the time I purchased it.
Msartha Tolan-Wilbur
Martha Tolan-Wilbur took delivery of a 2010 Toyota Corolla on 10/19/2013. She paid $14,655 for the vehicle. She brought that same car in for service on 2/14/2014 and expressed an interest in trading the car for a newer model. She was initially offered a trade in value of $10,000...
and utlimately $10,500 prior to leaving. The discrepancy between the $14,655 and $10,500 represents the difference between retail value and trade value as well as a modest depreciation. I spoke to her over the phone on 3/4/2014 and attempted to expain the difference. She seemed disatisfied with my reasoning and stated she wanted the dealership to buy the car back from her for the same $14,655 that she paid months earlier.
Ms. Tolan-Wilbur also stated that she felt the car was unsafe. I recommended that she bring it back to our service department for an inspection. She initially hesitated but ultimately agreed to schedule a visit with the Service Manager. When the Service Manager called later that day she stated that she preferred to bring the Corolla to her own independent mechanic. We would still be happy to inspect the car for her to make sure it is operating as designed.
Regards,
Douglas Anderson
General Manager
Victor O’Neill Studios in Mclean, Va produce poor quality photos, the pictures are flat, lacking proper tones and highlights. Also, their backgrounds and poses are boring. Most of all, they have a by rote attitude when they process your order incorrectly. They are not empathic, appear not to care about the students who receive incorrect orders. They say either retake or return the pictures to get a refund. These are not instant photo booth shots, these are photos that students will display for a lifetime and share with family and friends. Most girls make detailed preparations for their class photos and to retake the picture is not as simple as it seems. Some experience anxiety wanting to make sure they have the right smile, proper makeup (for some), hairstyle, and basically, the right look. We are so disappointed with this company. Victor O’Neill Studios appear to only care about the "money" not the students. Year after year, schools and teams contract with the same photography company without input from the ones who actually Take and Pay for the images. This needs to change!
Review: Victor O'Neill Studios is trying to process bogus checks through my [redacted] account after they have already been paid for the pictures. The Studio put a 9 onto my check number and created a new check, according to [redacted], the check says it was authorized by me the account holder but it was not. The original purchase was $35.00 paid on 6/26/13. Now they have attemped to remove funds from my checking account 2 months in a row $50 on each attempt, causing other problems in my account. The Studio is working with a third party biller ([redacted]) to create bogus checks. The return check policy was not on the envelope when I ordered the pictures. Also one of the pictures was incorrect and no return info or phone number came with the photos. I'm going to close this account due to fraud from Victor O' Neill Studios if this doesn't cease immediately. You have been paid.Desired Settlement: I want the studio to immediately stop trying to cash these checks that I didn't authorize. Refund my returned check fees from other checks that didn't process because of their fraudulence totaling $116.00.
Complaint: 9949563
I am rejecting this response because:
I do not agree with Mr. Anderson's statement regarding the amount offered me by Toyota to buy back the car represented a retail trade with a 'modest' depreciation. A 28% depreciation within a time frame of less than 4 months and approximately 4,000 miles is by no calculation a 'modest' depreciation. If their depreciation rates are what they actually use, this 2010 Toyota Corolla would be deemed worthless at the time I purchased it.
Msartha Tolan-Wilbur
Martha Tolan-Wilbur took delivery of a 2010 Toyota Corolla on 10/19/2013. She paid $14,655 for the vehicle. She brought that same car in for service on 2/14/2014 and expressed an interest in trading the car for a newer model. She was initially offered a trade in value of $10,000...
and utlimately $10,500 prior to leaving. The discrepancy between the $14,655 and $10,500 represents the difference between retail value and trade value as well as a modest depreciation. I spoke to her over the phone on 3/4/2014 and attempted to expain the difference. She seemed disatisfied with my reasoning and stated she wanted the dealership to buy the car back from her for the same $14,655 that she paid months earlier.
Ms. Tolan-Wilbur also stated that she felt the car was unsafe. I recommended that she bring it back to our service department for an inspection. She initially hesitated but ultimately agreed to schedule a visit with the Service Manager. When the Service Manager called later that day she stated that she preferred to bring the Corolla to her own independent mechanic. We would still be happy to inspect the car for her to make sure it is operating as designed.
Regards,
Douglas Anderson
General Manager
Victor O’Neill Studios in Mclean, Va produce poor quality photos, the pictures are flat, lacking proper tones and highlights. Also, their backgrounds and poses are boring. Most of all, they have a by rote attitude when they process your order incorrectly. They are not empathic, appear not to care about the students who receive incorrect orders. They say either retake or return the pictures to get a refund. These are not instant photo booth shots, these are photos that students will display for a lifetime and share with family and friends. Most girls make detailed preparations for their class photos and to retake the picture is not as simple as it seems. Some experience anxiety wanting to make sure they have the right smile, proper makeup (for some), hairstyle, and basically, the right look. We are so disappointed with this company. Victor O’Neill Studios appear to only care about the "money" not the students. Year after year, schools and teams contract with the same photography company without input from the ones who actually Take and Pay for the images. This needs to change!
Review: Victor O'Neill Studios is trying to process bogus checks through my [redacted] account after they have already been paid for the pictures. The Studio put a 9 onto my check number and created a new check, according to [redacted], the check says it was authorized by me the account holder but it was not. The original purchase was $35.00 paid on 6/26/13. Now they have attemped to remove funds from my checking account 2 months in a row $50 on each attempt, causing other problems in my account. The Studio is working with a third party biller ([redacted]) to create bogus checks. The return check policy was not on the envelope when I ordered the pictures. Also one of the pictures was incorrect and no return info or phone number came with the photos. I'm going to close this account due to fraud from Victor O' Neill Studios if this doesn't cease immediately. You have been paid.Desired Settlement: I want the studio to immediately stop trying to cash these checks that I didn't authorize. Refund my returned check fees from other checks that didn't process because of their fraudulence totaling $116.00.