Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Main reason for the complaint: I want the builder and the HVAC Technician to admit that there was a leak in the system within the first year of me owning my home and they chose not to fix itThere is no reason other than a leak and thats why the HVAC technician (***)added refrigerant on Septand Febin order to get me past their obligation period I do not have a year warranty only a year warranty on the system because the HVAC technician failed to tell me to go online and fill out the form with [redacted] Manufacturing [redacted] states that the paperwork must be filled out days after installI was not told until Sept25th to fill out the paperwork by (***) As good business practice the installer should fill out the form online for the homeowner I have ordered the condensor coil for free but the shipping is gonna cost $to ship from Texas to VAThe labor is gonna cost me $but the technician guarantees his work for a year I would let [redacted] install the part but he has lied to me so many times that I do not trust him nor do I think he will guarantee his workI think [redacted] and [redacted] should pay the $Labor for me considering I have spent $in for a service call and refrigerant, $Feb for a leak check, $deposit April for replacement of condensor coilI can provide invoices as proof of payment if they don't believe me Regards, [redacted]
I spoke with *** and *** from the business and they stated that [redacted] does have a year warranty on parts and if the consumer could get the part, *** would install it at his cost
I spoke with *** *** from the business and he stated that when the company went out to look at the unit, the consumer was out there trying to fix itThere was a year warranty on the unit and the consumer is out of that warrantyEvery time the consumer called about a problem, they were right
out there to take a look at what was going on*** *** stated that the consumer could contact *** that carries the part and usually has a year warranty*** *** is not willing to pay the consumer because the consumer didn't service the system properly with once a year serviceHe said that *** *** is willing to still go look at the system and see what the problem is
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
1. Main reason for the complaint: I want the builder and the HVAC Technician to admit that there was a leak in the system within the first year of me owning my home and they chose not to fix it. There is no reason other than a leak and thats why the HVAC technician ([redacted])added refrigerant on Sept. 2010 and Feb. 2011 in order to get me past their obligation period.
2. I do not have a 10 year warranty only a 5 year warranty on the system because the HVAC technician failed to tell me to go online and fill out the form with [redacted] Manufacturing. [redacted] states that the paperwork must be filled out 60 days after install. I was not told until Sept. 25th 2010 to fill out the paperwork by ([redacted]). As good business practice the installer should fill out the form online for the homeowner.
3. I have ordered the condensor coil for free but the shipping is gonna cost $125 to ship from Texas to VA. The labor is gonna cost me $600 but the technician guarantees his work for a year.
4. I would let [redacted] install the part but he has lied to me so many times that I do not trust him nor do I think he will guarantee his work. I think [redacted] and [redacted] should pay the $600 Labor for me considering I have spent $180 in 2012 for a service call and refrigerant, $140 Feb 2014 for a leak check, $200 deposit April 2014 for replacement of condensor coil. I can provide invoices as proof of payment if they don't believe me.
Regards,
[redacted]
I spoke with [redacted] and [redacted] from the business and they stated that [redacted] does have a 10 year warranty on parts and if the consumer could get the part, [redacted] would install it at his cost.
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Main reason for the complaint: I want the builder and the HVAC Technician to admit that there was a leak in the system within the first year of me owning my home and they chose not to fix itThere is no reason other than a leak and thats why the HVAC technician (***)added refrigerant on Septand Febin order to get me past their obligation period I do not have a year warranty only a year warranty on the system because the HVAC technician failed to tell me to go online and fill out the form with [redacted] Manufacturing [redacted] states that the paperwork must be filled out days after installI was not told until Sept25th to fill out the paperwork by (***) As good business practice the installer should fill out the form online for the homeowner I have ordered the condensor coil for free but the shipping is gonna cost $to ship from Texas to VAThe labor is gonna cost me $but the technician guarantees his work for a year I would let [redacted] install the part but he has lied to me so many times that I do not trust him nor do I think he will guarantee his workI think [redacted] and [redacted] should pay the $Labor for me considering I have spent $in for a service call and refrigerant, $Feb for a leak check, $deposit April for replacement of condensor coilI can provide invoices as proof of payment if they don't believe me Regards, [redacted]
I spoke with *** and *** from the business and they stated that [redacted] does have a year warranty on parts and if the consumer could get the part, *** would install it at his cost
I spoke with *** *** from the business and he stated that when the company went out to look at the unit, the consumer was out there trying to fix itThere was a year warranty on the unit and the consumer is out of that warrantyEvery time the consumer called about a problem, they were right
out there to take a look at what was going on*** *** stated that the consumer could contact *** that carries the part and usually has a year warranty*** *** is not willing to pay the consumer because the consumer didn't service the system properly with once a year serviceHe said that *** *** is willing to still go look at the system and see what the problem is
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
1. Main reason for the complaint: I want the builder and the HVAC Technician to admit that there was a leak in the system within the first year of me owning my home and they chose not to fix it. There is no reason other than a leak and thats why the HVAC technician ([redacted])added refrigerant on Sept. 2010 and Feb. 2011 in order to get me past their obligation period.
2. I do not have a 10 year warranty only a 5 year warranty on the system because the HVAC technician failed to tell me to go online and fill out the form with [redacted] Manufacturing. [redacted] states that the paperwork must be filled out 60 days after install. I was not told until Sept. 25th 2010 to fill out the paperwork by ([redacted]). As good business practice the installer should fill out the form online for the homeowner.
3. I have ordered the condensor coil for free but the shipping is gonna cost $125 to ship from Texas to VA. The labor is gonna cost me $600 but the technician guarantees his work for a year.
4. I would let [redacted] install the part but he has lied to me so many times that I do not trust him nor do I think he will guarantee his work. I think [redacted] and [redacted] should pay the $600 Labor for me considering I have spent $180 in 2012 for a service call and refrigerant, $140 Feb 2014 for a leak check, $200 deposit April 2014 for replacement of condensor coil. I can provide invoices as proof of payment if they don't believe me.
Regards,
[redacted]
I spoke with [redacted] and [redacted] from the business and they stated that [redacted] does have a 10 year warranty on parts and if the consumer could get the part, [redacted] would install it at his cost.