Victoria Secrets

From: [redacted] [email protected] < [redacted] [email protected]>Date: Sat, Jan 9, at 9:AMSubject: Complaint # [redacted] To: " [redacted] @cleveland.Revdex.com.org" < [redacted] @cleveland.Revdex.com.org> 45px"> Dear Linda Land: My name is Meriah Merriweather and I'm the representative for Merriweather Collections and I'm responding to complaint # [redacted] In regards to this complaint all I can do is submit the factsI have the original consultation packet as well as pictures with datesI also have harrassing text messages that [redacted] has sent me and a witness too her admitting going through some financial changes [redacted] had a consultation on 10-21-During the consultation we discussed the design and basic information for having a custom made wool coat(as you will see in the attachment)The original due date was set for 11-21-15, however due to a break in at my shop it set me back a few daysI informed Ms [redacted] on 11-18-& she was fine with the set back as long as she could have the coat before the Thanksgiving holidayMerriweather Collections is know for providing outstanding customer service On 11-23-Ms [redacted] order was completeI went out of my way to special deliver the coat to her jobOnce I arrived she decided that she wanted to make changes to the hood and she wanted an attached lining I agreed to make the changes for her & wave the fees for the changes due to a day set back My time is very valuable & I get extremely busy during the holiday seasonI did not hear from [redacted] for weeks after thatWhen she did contact me I informed her that the coat was ready for pickup & she was more than welcome to come in and pickup the coatShe began to send me harassing text messages saying she wasn't coming in now unless I sent her a pictureI informed Ms [redacted] that it would be best if she seen the finished product in person( which will be in the attachment) [redacted] has a remaining balance $I'm willing to forget that this even happen if she comes in and pay the remaining balance and pickup the custom made coat that was designed and made specifically for her Sincerely Meriah Merriweather Owner and design specialist (216)301- [redacted] [email protected]

From: [redacted] [email protected] < [redacted] [email protected]>Date: Sat, Jan 9, 2016 at 9:28 AMSubject: Complaint # [redacted] To: " [redacted] @cleveland.bbb.org" < [redacted] @cleveland.bbb.org> Dear Linda Land: My name is Meriah Merriweather and I'm the representative for Merriweather Collections and... I'm responding to complaint # [redacted] . In regards to this complaint all I can do is submit the facts. I have the original consultation packet as well as pictures with dates. I also have harrassing text messages that [redacted] has sent me and a witness too her admitting going through some financial changes. [redacted] had a consultation on 10-21-15. During the consultation we discussed the design and basic information for having a custom made wool coat. (as you will see in the attachment). The original due date was set for 11-21-15, however due to a break in at my shop it set me back a few days. I informed Ms. [redacted] on 11-18-15 & she was fine with the set back as long as she could have the coat before the Thanksgiving holiday. Merriweather Collections is know for providing outstanding customer service. On 11-23-15 Ms. [redacted] order was complete. I went out of my way to special deliver the coat to her job. Once I arrived she decided that she wanted to make changes to the hood and she wanted an attached lining. I agreed to make the changes for her & wave the fees for the changes due to a 2 day set back. My time is very valuable & I get extremely busy during the holiday season. I did not hear from [redacted] for weeks after that. When she did contact me I informed her that the coat was ready for pickup & she was more than welcome to come in and pickup the coat. She began to send me harassing text messages saying she wasn't coming in now unless I sent her a picture. I informed Ms. [redacted] that it would be best if she seen the finished product in person. ( which will be in the attachment). [redacted] has a remaining balance $125. I'm willing to forget that this even happen if she comes in and pay the remaining balance and pickup the custom made coat that was designed and made specifically for her. Sincerely Meriah Merriweather Owner and design specialist (216)301-9993 [redacted] [email protected]

From: [redacted] [email protected] < [redacted] [email protected]>Date: Wed, Jan 27, at 1:PMSubject: regarding complaint # [redacted] .To: Revdex.com Here's pictures of the client ( [redacted] ) trying one the coat in a fitting as well as pictures of the 1st design and the 2nd design after she wanted changes made I will also resend the harassing text messages that she sent I must remind Ms [redacted] that this is a small business and we charge for our servicesThe coat was a special ordered design that she wanted and many hours have went into creating itThere will be no refund on any special orders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.First let's keep in mind the promise date was 11-21-as stated on my receipt She stated the shop was broken into the week before That has nothing to do with my coat and only one window was broken and she advised nothing was taken or disturbed in the store Sunday 11-she told me she was working on it at home and for me to come to the shop Monday 11-to pick it up after I got off work When she got there, (she was not there when I arrived) the coat was not even done, so I don't know why she didn't call me back and tell me she didn't finish the coat instead of wasting my time driving back to her shop Attached screenshot from my cell phone, the yellow text was written by Ms Merriweather and at the top it even shows her cell phone number.Also, it is clear by the attachment which is a screen shot directly off my cell phone from texts on 12-19-(weeks after the promise date of 11-21) that she is lying and exaggerating about me sending harassing texts when it clearly shows that I only asked for pictures to see if she fixed the coat properly after she had to take it back to her shop on 11-24-because it did not have a proper hem, proper hood and the button holes were too big for the buttons.In this screen shot of a text from MsMerriweather that she sent on 12-19-stating if I did not approve, that she would send my money back Also she had said she was sending pictures to me on Monday 12- To this date, she has not sent any pictures to me The picture she provided of me trying on the coat was a fitting session when she first started the coat on I believe Saturday 11-14-2015. As the promise date was 11-21-2015, and it is now 1-29-2016, I do not approve and am awaiting my refund She advised in the attachment that she would refund my money right after Christmas I have not received the refund Also there are no terms on the receipt that I have from her stating that there are no refunds So, if she is a honorable business person, she will honor the text she sent and refund the my deposit as so stated on the attachment, instead of making up new terms that do not appear anywhere on the receipt she provided
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowFirst let's keep in mind the promise date was 11-21-as stated on my receipt She stated the shop was broken into the week before That has nothing to do with my coat and only one window was broken and she advised nothing was taken or disturbed in the store Sunday 11-she told me she was working on it at home and for me to come to the shop Monday 11-to pick it up after I got off work When she got there, (she was not there when I arrived) the coat was not even done, so I don't know why she didn't call me back and tell me she didn't finish the coat instead of wasting my time driving back to her shop
Attached screenshot from my cell phone, the yellow text was written by Ms Merriweather and at the top it even shows her cell phone numberAlso, it is clear by the attachment which is a screen shot directly off my cell phone from texts on 12-19-(weeks after the promise date of 11-21) that she is lying and exaggerating about me sending harassing texts when it clearly shows that I only asked for pictures to see if she fixed the coat properly after she had to take it back to her shop on 11-24-because it did not have a proper hem, proper hood and the button holes were too big for the buttonsIn this screen shot of a text from MsMerriweather that she sent on 12-19-stating if I did not approve, that she would send my money back Also she had said she was sending pictures to me on Monday 12- To this date, she has not sent any pictures to me The picture she provided of me trying on the coat was a fitting session when she first started the coat on I believe Saturday 11-14-2015.
As the promise date was 11-21-2015, and it is now 1-29-2016, I do not approve and am awaiting my refund She advised in the attachment that she would refund my money right after Christmas I have not received the refund Also there are no terms on the receipt that I have from her stating that there are no refunds So, if she is a honorable business person, she will honor the text she sent and refund the my deposit as so stated on the attachment, instead of making up new terms that do not appear anywhere on the receipt she provided
Regards,
*** *** ***

From: [redacted][email protected] <[redacted][email protected]>Date: Sat, Jan 9, 2016 at 9:28 AMSubject: Complaint #[redacted]To: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>
Dear Linda Land:
My name is Meriah Merriweather and I'm the representative for Merriweather Collections and...

I'm responding to complaint #[redacted].
In regards to this complaint all I can do is submit the facts. I have the original consultation packet as well as pictures with dates. I also have harrassing text messages that [redacted] has sent me and a witness too her admitting going through some financial changes.
[redacted] had a consultation on 10-21-15. During the consultation we discussed the design and basic information for having a custom made wool coat. (as you will see in the attachment). The original due date was set for 11-21-15, however due to a break in at my shop it set me back a few days. I informed Ms. [redacted] on 11-18-15 & she was fine with the set back as long as she could have the coat before the Thanksgiving holiday. Merriweather Collections is know for providing outstanding customer service.
On 11-23-15 Ms. [redacted] order was complete. I went out of my way to special deliver the coat to her job. Once I arrived she decided that she wanted to make changes to the hood and she wanted an attached lining.
I agreed to make the changes for her & wave the fees for the changes due to a 2 day set back.
My time is very valuable & I get extremely busy during the holiday season. I did not hear from [redacted] for weeks after that. When she did contact me I informed her that the coat was ready for pickup & she was more than welcome to come in and pickup the coat. She began to send me harassing text messages saying she wasn't coming in now unless I sent her a picture. I informed Ms. [redacted] that it would be best if she seen the finished product in person. ( which will be in the attachment).
[redacted] has a remaining balance $125. I'm willing to forget that this even happen if she comes in and pay the remaining balance and pickup the custom made coat that was designed and made specifically for her.
Sincerely
Meriah Merriweather
Owner and design specialist
(216)301-9993
[redacted][email protected]

From: [redacted][email protected] <[redacted][email protected]>Date: Sat, Jan 9, 2016 at 9:28 AMSubject: Complaint #[redacted]To: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>
45px">
Dear Linda Land:
My name is Meriah Merriweather and I'm the representative for Merriweather Collections and I'm responding to complaint #[redacted].
In regards to this complaint all I can do is submit the facts. I have the original consultation packet as well as pictures with dates. I also have harrassing text messages that [redacted] has sent me and a witness too her admitting going through some financial changes.
[redacted] had a consultation on 10-21-15. During the consultation we discussed the design and basic information for having a custom made wool coat. (as you will see in the attachment). The original due date was set for 11-21-15, however due to a break in at my shop it set me back a few days. I informed Ms. [redacted] on 11-18-15 & she was fine with the set back as long as she could have the coat before the Thanksgiving holiday. Merriweather Collections is know for providing outstanding customer service.
On 11-23-15 Ms. [redacted] order was complete. I went out of my way to special deliver the coat to her job. Once I arrived she decided that she wanted to make changes to the hood and she wanted an attached lining.
I agreed to make the changes for her & wave the fees for the changes due to a 2 day set back.
My time is very valuable & I get extremely busy during the holiday season. I did not hear from [redacted] for weeks after that. When she did contact me I informed her that the coat was ready for pickup & she was more than welcome to come in and pickup the coat. She began to send me harassing text messages saying she wasn't coming in now unless I sent her a picture. I informed Ms. [redacted] that it would be best if she seen the finished product in person. ( which will be in the attachment).
[redacted] has a remaining balance $125. I'm willing to forget that this even happen if she comes in and pay the remaining balance and pickup the custom made coat that was designed and made specifically for her.
Sincerely
Meriah Merriweather
Owner and design specialist
(216)301-9993
[redacted][email protected]

From: [redacted][email protected] <[redacted][email protected]>Date: Wed, Jan 27, 2016 at 1:05 PMSubject: regarding complaint #[redacted].To: Revdex.com <[email protected]>
Here's pictures of the client ([redacted]) trying one the coat in a fitting as well as pictures of the 1st design and the 2nd design after she wanted changes made.
I will also resend the harassing text messages that she sent.  I must remind Ms. [redacted] that this is a small business and we charge for our services. The coat was a special ordered design that she wanted and many hours have went into creating it. There will be no refund on any special orders.