Revdex.com spoke with the business regarding this matterAt this time since the consumer has obtained an attorney this case has been sent to the business's corporate office and their legal
department will be the ones that provide the response to this case
I had a slight problem at first and the salesman Bob S*** & Mr R*** made my experience a great one Willing to go out of their way to make sure you are happy with your purchaseHighly recommended
I bought a *** from Pearsons and was told it was a certified pre owned vehicle by saleman, finance officer, and sales managerCome to find out it's not a CPO, it's just certified thru Pearson'sI was looking at this car and another from *** dealershipI had some issues with the car that was suppose to be fixed when I bought it and I just got it fixed weeks ago from Wednesday before EasterI was promised floor mats that I never gotThey sent me a paper saying I have to pay $anytime I have to get something fixedHow come I never got this paper at time of financing and paperworkThey only way to make this right with me is to give me $that I have to pay *** to get it certified thru them so I won't have to deal with Pearson's everI have talked to store manager, sales manager, finance manager, and salesman that sold me the carNothing but bad customer service
SPOKE TO MS*** *** REGARDING HER ISSUE WITH HER VEHICLE. SHE WAS ADVISED THAT WHEN SHE BOUGHT THE VEHICLE IT CAME WITH A MONTH/ MILE WARRANTY. HER ISSSUE OCCURRED AFTER THE WARRANTY TIME AND MILEAGE HAD EXPIRED. ACCORDINGLY, THERE WAS NOTHING THAT THE WARRANTY WOULD
COVER BECAUSE IT HAD EXPIRED BOTH IN TIME AND MILEAGE.
THANKS,
*** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
cellspacing="0" cellpadding="0" border="0" "">I am not satisfied with that responseThey have only offered a trade in and they would pay off the reminder of my lian, however I only have 4,left on my current carIt doesn't make since to trade the vehicle in when my loan Is almost over.And why in my right mind would I get a car from the same company that stiffed me with a recalled vehicle? I'm asking that they pay the reminder of my loan off and let me take the car somewhere else as a trade innot only that they are forcing me to take whatever they have on the lot and both cars a [redacted] and [redacted] are down grades from my [redacted]
Regards,
[redacted]
I think they do work very well with people, but I am very dissatisfied witht the product I got from them. I have been complaining for years and gave them a bad review , some how it was erased. The car was making a weird name and they did tell me to bring it back but they found nothing. the brakes on the car stick and lock up and I have replaced them numerous times in the past few years.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was assured there was no problem with the transmission by multiple people at your business. I would not have bought the vehicle knowing there was in fact a problem with the transmission. Also, the repair company still says they have no record of ever working on it. No one can honestly tell me where it is at this point so I'm making payments on a car that no one can find. This is unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted],
In reference to my complaint. I feel the issue has not bee resolved between myself and Pearson Pre Owned. I am still responsible for a bill that could have been preventedIf they had taken the time and consideration to resolve the issue before it became bigger. The fact that my Jeep was given to me without having the oil changed and being clean leads me to wonder was it thoroughly inspected before putting it on display. The fact that the oil wasn't changed before that keys were given to me confirms just what I was told; They just sell cars, so does that mean in any condition ? Now what does that say for the Pearson name, Maybe I need to contact their people because even one unsatisfied customer can have a big effect on a company. I will settle for half of my repair bill, this would be considered good customer service. $457.84 is half of my bill. I will not disclose the name of the repair shop. You may contact me and will give you that name and they can make a check out to me for the above amount. If you should need a copy of the bill I can provide that.
Thank you
The vehicle is currently being repaired for the customer at no cost to them. We have also provided the customer with transportation until the vehicle is complete.
I found this Business not "TRUE" their word, especially Robert R[redacted] Sales Manager[redacted] Sales Manager, our experience with [redacted] is that he runs a good game!!!! We made a flat buy out purchase cash out, no we don't deal in illegal activities my Fiancee' is "RETIRED" from State, Federal and Military due to his disabilities. Myself 10yrs before I retire but have been a State Employee for 10yrs and will complete the remaining (God willing) with Virginia Commonwealth University Health System. We were at first thrilled with making this purchase of a vehicle through Pearson as a retirement present to himself, the first ideal car he was not pleased with because we had to make additional purchase just for the navigational device to work in the car, the Sunroof would not open as well, mind you we paid straight out $19,552.00, drove the car from the dealership into our driveway where it stayed over the weekend and returned the vehicle. We first wanted a straight out refund, but we allowed Robert R[redacted] (sales manager) who gave us the "Proactive Speech" with undercover loyalty and trust we allowed him to convince us to purchase the vehicle originally my Fiancee'wanted. So with "TRUSTING" his word as a legitimate human being and to my discretion we followed thru with the purchase only to see flaws in this card as well. So we returned that vehicle now ready for a refund, was given a "WE OWE" promise to repair on vehicle which was not honored, when completing the final pay out transaction of reversing, re-adjustments of contracts and receiving the difference of payment from $19,552.00 and $14,034.00 (the cost of the second car of interest), they ended up taking that amount out twice leaving our bank acct at $0 balance right before the fourth of July, making our rent late and other bills delayed due to the incredible and costly mistake. Robert R[redacted] took his time in rectifying this because by Friday June 3, 2015 monies that were taking from our acct was not reversed, check was not processed for the difference of $4.586.00, the promissory repairs that were supposed to be completed by Friday was not done, head light bulb on passenger side out, (do not understand how it passed inspection with the light out, however was told we had to by the headlight bulb and they would install it), copies of 2 keys were not available (the one he has now has tape rapped around it to keep together, in which I believe was never even ordered). Our July 4th holiday which was suppose to be an out of town enjoyment ended up being horrific where I felt at this point direct measures had to be taken, I became irrate in anger because of the "Diplomacy" in which I conducted and tried to maintain through this ordeal had become so overwhelming the trust I had for Pearson and Robert R[redacted] was null & void!!!!! His "Proactive Speech" became and "Inactive, Non-Trust & Un-Noteworthy". I tried to return the Car today and I ended up being very invasive when I found out there would no money returned, contract will stay as is, leaving us with a car that we still have to make costly provisions on, a warranty in which we feel will not be honored, no appropriate keys to drive the vehicle, no title to the vehicle, still driving with temporary tags and don't no when we will receive them. Resulting in me calling the "POLICE" to get help and keep me from using physical altercation, only for Robert R[redacted] to hide in the back and informing the Police that "HE WANTED US OFF HIS PROPERTY" and we will get "NOTHING"!!! Hiding behind his falseness we were even denied Corporate Office Telephone Number. Result, we were told take "US" to Court if you want your Money Back!!! So, Pearson has cost us not "HUNDREDS" but "THOUSANDS" of our "HARD EARNED" money and since this will be a Civic Case forth coming they will cost us "MORE"!! All I can say is, the technology we have these days is awesome, word of mouth advertising can make a company or break a company, on that note "Time is on my side, this ordeal did not break us, but it's far from closed"!!!
To Whom it may concern Ms. [redacted] was given a 3 month or 3000 mile warranty at no cost to the customer. In the month of May customer stated there was a problem with her vehicle and she scheduled and attended an appointment with Pearson...
Hyundai. While at the service department they noticed that the customer had put more than 5000 miles on her vehicle which meant that she was out of warranty. As an act of good faith Pearson Preowned is going to repair Ms. [redacted]s vehicle at no cost to the customer.
Revdex.com spoke with the business regarding this matterAt this time since the consumer has obtained an attorney this case has been sent to the business's corporate office and their legal
department will be the ones that provide the response to this case
I had a slight problem at first and the salesman Bob S*** & Mr R*** made my experience a great one Willing to go out of their way to make sure you are happy with your purchaseHighly recommended
I bought a *** from Pearsons and was told it was a certified pre owned vehicle by saleman, finance officer, and sales managerCome to find out it's not a CPO, it's just certified thru Pearson'sI was looking at this car and another from *** dealershipI had some issues with the car that was suppose to be fixed when I bought it and I just got it fixed weeks ago from Wednesday before EasterI was promised floor mats that I never gotThey sent me a paper saying I have to pay $anytime I have to get something fixedHow come I never got this paper at time of financing and paperworkThey only way to make this right with me is to give me $that I have to pay *** to get it certified thru them so I won't have to deal with Pearson's everI have talked to store manager, sales manager, finance manager, and salesman that sold me the carNothing but bad customer service
SPOKE TO MS*** *** REGARDING HER ISSUE WITH HER VEHICLE. SHE WAS ADVISED THAT WHEN SHE BOUGHT THE VEHICLE IT CAME WITH A MONTH/ MILE WARRANTY. HER ISSSUE OCCURRED AFTER THE WARRANTY TIME AND MILEAGE HAD EXPIRED. ACCORDINGLY, THERE WAS NOTHING THAT THE WARRANTY WOULD
COVER BECAUSE IT HAD EXPIRED BOTH IN TIME AND MILEAGE.
THANKS,
*** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
cellspacing="0" cellpadding="0" border="0" "">I am not satisfied with that responseThey have only offered a trade in and they would pay off the reminder of my lian, however I only have 4,left on my current carIt doesn't make since to trade the vehicle in when my loan Is almost over.And why in my right mind would I get a car from the same company that stiffed me with a recalled vehicle? I'm asking that they pay the reminder of my loan off and let me take the car somewhere else as a trade innot only that they are forcing me to take whatever they have on the lot and both cars a [redacted] and [redacted] are down grades from my [redacted]
Regards,
[redacted]
I think they do work very well with people, but I am very dissatisfied witht the product I got from them. I have been complaining for years and gave them a bad review , some how it was erased. The car was making a weird name and they did tell me to bring it back but they found nothing. the brakes on the car stick and lock up and I have replaced them numerous times in the past few years.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was assured there was no problem with the transmission by multiple people at your business. I would not have bought the vehicle knowing there was in fact a problem with the transmission. Also, the repair company still says they have no record of ever working on it. No one can honestly tell me where it is at this point so I'm making payments on a car that no one can find. This is unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted],
In reference to my complaint. I feel the issue has not bee resolved between myself and Pearson Pre Owned. I am still responsible for a bill that could have been preventedIf they had taken the time and consideration to resolve the issue before it became bigger. The fact that my Jeep was given to me without having the oil changed and being clean leads me to wonder was it thoroughly inspected before putting it on display. The fact that the oil wasn't changed before that keys were given to me confirms just what I was told; They just sell cars, so does that mean in any condition ? Now what does that say for the Pearson name, Maybe I need to contact their people because even one unsatisfied customer can have a big effect on a company. I will settle for half of my repair bill, this would be considered good customer service. $457.84 is half of my bill. I will not disclose the name of the repair shop. You may contact me and will give you that name and they can make a check out to me for the above amount. If you should need a copy of the bill I can provide that.
Thank you
The vehicle is currently being repaired for the customer at no cost to them. We have also provided the customer with transportation until the vehicle is complete.
I found this Business not "TRUE" their word, especially Robert R[redacted] Sales Manager[redacted] Sales Manager, our experience with [redacted] is that he runs a good game!!!! We made a flat buy out purchase cash out, no we don't deal in illegal activities my Fiancee' is "RETIRED" from State, Federal and Military due to his disabilities. Myself 10yrs before I retire but have been a State Employee for 10yrs and will complete the remaining (God willing) with Virginia Commonwealth University Health System. We were at first thrilled with making this purchase of a vehicle through Pearson as a retirement present to himself, the first ideal car he was not pleased with because we had to make additional purchase just for the navigational device to work in the car, the Sunroof would not open as well, mind you we paid straight out $19,552.00, drove the car from the dealership into our driveway where it stayed over the weekend and returned the vehicle. We first wanted a straight out refund, but we allowed Robert R[redacted] (sales manager) who gave us the "Proactive Speech" with undercover loyalty and trust we allowed him to convince us to purchase the vehicle originally my Fiancee'wanted. So with "TRUSTING" his word as a legitimate human being and to my discretion we followed thru with the purchase only to see flaws in this card as well. So we returned that vehicle now ready for a refund, was given a "WE OWE" promise to repair on vehicle which was not honored, when completing the final pay out transaction of reversing, re-adjustments of contracts and receiving the difference of payment from $19,552.00 and $14,034.00 (the cost of the second car of interest), they ended up taking that amount out twice leaving our bank acct at $0 balance right before the fourth of July, making our rent late and other bills delayed due to the incredible and costly mistake. Robert R[redacted] took his time in rectifying this because by Friday June 3, 2015 monies that were taking from our acct was not reversed, check was not processed for the difference of $4.586.00, the promissory repairs that were supposed to be completed by Friday was not done, head light bulb on passenger side out, (do not understand how it passed inspection with the light out, however was told we had to by the headlight bulb and they would install it), copies of 2 keys were not available (the one he has now has tape rapped around it to keep together, in which I believe was never even ordered). Our July 4th holiday which was suppose to be an out of town enjoyment ended up being horrific where I felt at this point direct measures had to be taken, I became irrate in anger because of the "Diplomacy" in which I conducted and tried to maintain through this ordeal had become so overwhelming the trust I had for Pearson and Robert R[redacted] was null & void!!!!! His "Proactive Speech" became and "Inactive, Non-Trust & Un-Noteworthy". I tried to return the Car today and I ended up being very invasive when I found out there would no money returned, contract will stay as is, leaving us with a car that we still have to make costly provisions on, a warranty in which we feel will not be honored, no appropriate keys to drive the vehicle, no title to the vehicle, still driving with temporary tags and don't no when we will receive them. Resulting in me calling the "POLICE" to get help and keep me from using physical altercation, only for Robert R[redacted] to hide in the back and informing the Police that "HE WANTED US OFF HIS PROPERTY" and we will get "NOTHING"!!! Hiding behind his falseness we were even denied Corporate Office Telephone Number. Result, we were told take "US" to Court if you want your Money Back!!! So, Pearson has cost us not "HUNDREDS" but "THOUSANDS" of our "HARD EARNED" money and since this will be a Civic Case forth coming they will cost us "MORE"!! All I can say is, the technology we have these days is awesome, word of mouth advertising can make a company or break a company, on that note "Time is on my side, this ordeal did not break us, but it's far from closed"!!!
To Whom it may concern Ms. [redacted] was given a 3 month or 3000 mile warranty at no cost to the customer. In the month of May customer stated there was a problem with her vehicle and she scheduled and attended an appointment with Pearson...
Hyundai. While at the service department they noticed that the customer had put more than 5000 miles on her vehicle which meant that she was out of warranty. As an act of good faith Pearson Preowned is going to repair Ms. [redacted]s vehicle at no cost to the customer.