I think they do work very well with people, but I am very dissatisfied witht the product I got from themI have been complaining for years and gave them a bad review , some how it was erasedThe car was making a weird name and they did tell me to bring it back but they found nothingthe brakes on the car stick and lock up and I have replaced them numerous times in the past few years
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear Ms***, In reference to my complaint I feel the issue has not bee resolved between myself and Pearson Pre Owned I am still responsible for a bill that could have been preventedIf they had taken the time and consideration to resolve the issue before it became bigger The fact that my Jeep was given to me without having the oil changed and being clean leads me to wonder was it thoroughly inspected before putting it on display The fact that the oil wasn't changed before that keys were given to me confirms just what I was told; They just sell cars, so does that mean in any condition ? Now what does that say for the Pearson name, Maybe I need to contact their people because even one unsatisfied customer can have a big effect on a company I will settle for half of my repair bill, this would be considered good customer service $is half of my bill I will not disclose the name of the repair shop You may contact me and will give you that name and they can make a check out to me for the above amount If you should need a copy of the bill I can provide that Thank you
I found this Business not "TRUE" their word, especially Robert R [redacted] Sales Manager [redacted] Sales Manager, our experience with [redacted] is that he runs a good game!!!! We made a flat buy out purchase cash out, no we don't deal in illegal activities my Fiancee' is "RETIRED" from State, Federal and Military due to his disabilitiesMyself 10yrs before I retire but have been a State Employee for 10yrs and will complete the remaining (God willing) with Virginia Commonwealth University Health SystemWe were at first thrilled with making this purchase of a vehicle through Pearson as a retirement present to himself, the first ideal car he was not pleased with because we had to make additional purchase just for the navigational device to work in the car, the Sunroof would not open as well, mind you we paid straight out $19,552.00, drove the car from the dealership into our driveway where it stayed over the weekend and returned the vehicleWe first wanted a straight out refund, but we allowed Robert R [redacted] (sales manager) who gave us the "Proactive Speech" with undercover loyalty and trust we allowed him to convince us to purchase the vehicle originally my Fiancee'wantedSo with "TRUSTING" his word as a legitimate human being and to my discretion we followed thru with the purchase only to see flaws in this card as wellSo we returned that vehicle now ready for a refund, was given a "WE OWE" promise to repair on vehicle which was not honored, when completing the final pay out transaction of reversing, re-adjustments of contracts and receiving the difference of payment from $19,and $14,(the cost of the second car of interest), they ended up taking that amount out twice leaving our bank acct at $balance right before the fourth of July, making our rent late and other bills delayed due to the incredible and costly mistakeRobert R [redacted] took his time in rectifying this because by Friday June 3, monies that were taking from our acct was not reversed, check was not processed for the difference of $4.586.00, the promissory repairs that were supposed to be completed by Friday was not done, head light bulb on passenger side out, (do not understand how it passed inspection with the light out, however was told we had to by the headlight bulb and they would install it), copies of keys were not available (the one he has now has tape rapped around it to keep together, in which I believe was never even ordered)Our July 4th holiday which was suppose to be an out of town enjoyment ended up being horrific where I felt at this point direct measures had to be taken, I became irrate in anger because of the "Diplomacy" in which I conducted and tried to maintain through this ordeal had become so overwhelming the trust I had for Pearson and Robert R [redacted] was null & void!!!!! His "Proactive Speech" became and "Inactive, Non-Trust & Un-Noteworthy"I tried to return the Car today and I ended up being very invasive when I found out there would no money returned, contract will stay as is, leaving us with a car that we still have to make costly provisions on, a warranty in which we feel will not be honored, no appropriate keys to drive the vehicle, no title to the vehicle, still driving with temporary tags and don't no when we will receive themResulting in me calling the "POLICE" to get help and keep me from using physical altercation, only for Robert R [redacted] to hide in the back and informing the Police that "HE WANTED US OFF HIS PROPERTY" and we will get "NOTHING"!!! Hiding behind his falseness we were even denied Corporate Office Telephone NumberResult, we were told take "US" to Court if you want your Money Back!!! So, Pearson has cost us not "HUNDREDS" but "THOUSANDS" of our "HARD EARNED" money and since this will be a Civic Case forth coming they will cost us "MORE"!! All I can say is, the technology we have these days is awesome, word of mouth advertising can make a company or break a company, on that note "Time is on my side, this ordeal did not break us, but it's far from closed"!!!
To Whom it may concern Ms [redacted] was given a month or mile warranty at no cost to the customerIn the month of May customer stated there was a problem with her vehicle and she scheduled and attended an appointment with Pearson HyundaiWhile at the service department they noticed that the customer had put more than miles on her vehicle which meant that she was out of warrantyAs an act of good faith Pearson Preowned is going to repair Ms [redacted] s vehicle at no cost to the customer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below cellspacing="0" cellpadding="0" border="0" I am not satisfied with that responseThey have only offered a trade in and they would pay off the reminder of my lian, however I only have 4,left on my current carIt doesn't make since to trade the vehicle in when my loan Is almost over.And why in my right mind would I get a car from the same company that stiffed me with a recalled vehicle? I'm asking that they pay the reminder of my loan off and let me take the car somewhere else as a trade innot only that they are forcing me to take whatever they have on the lot and both cars a [redacted] and [redacted] are down grades from my [redacted] Regards, [redacted]
I think they do work very well with people, but I am very dissatisfied witht the product I got from themI have been complaining for years and gave them a bad review , some how it was erasedThe car was making a weird name and they did tell me to bring it back but they found nothingthe brakes on the car stick and lock up and I have replaced them numerous times in the past few years
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear Ms***, In reference to my complaint I feel the issue has not bee resolved between myself and Pearson Pre Owned I am still responsible for a bill that could have been preventedIf they had taken the time and consideration to resolve the issue before it became bigger The fact that my Jeep was given to me without having the oil changed and being clean leads me to wonder was it thoroughly inspected before putting it on display The fact that the oil wasn't changed before that keys were given to me confirms just what I was told; They just sell cars, so does that mean in any condition ? Now what does that say for the Pearson name, Maybe I need to contact their people because even one unsatisfied customer can have a big effect on a company I will settle for half of my repair bill, this would be considered good customer service $is half of my bill I will not disclose the name of the repair shop You may contact me and will give you that name and they can make a check out to me for the above amount If you should need a copy of the bill I can provide that Thank you
I found this Business not "TRUE" their word, especially Robert R [redacted] Sales Manager [redacted] Sales Manager, our experience with [redacted] is that he runs a good game!!!! We made a flat buy out purchase cash out, no we don't deal in illegal activities my Fiancee' is "RETIRED" from State, Federal and Military due to his disabilitiesMyself 10yrs before I retire but have been a State Employee for 10yrs and will complete the remaining (God willing) with Virginia Commonwealth University Health SystemWe were at first thrilled with making this purchase of a vehicle through Pearson as a retirement present to himself, the first ideal car he was not pleased with because we had to make additional purchase just for the navigational device to work in the car, the Sunroof would not open as well, mind you we paid straight out $19,552.00, drove the car from the dealership into our driveway where it stayed over the weekend and returned the vehicleWe first wanted a straight out refund, but we allowed Robert R [redacted] (sales manager) who gave us the "Proactive Speech" with undercover loyalty and trust we allowed him to convince us to purchase the vehicle originally my Fiancee'wantedSo with "TRUSTING" his word as a legitimate human being and to my discretion we followed thru with the purchase only to see flaws in this card as wellSo we returned that vehicle now ready for a refund, was given a "WE OWE" promise to repair on vehicle which was not honored, when completing the final pay out transaction of reversing, re-adjustments of contracts and receiving the difference of payment from $19,and $14,(the cost of the second car of interest), they ended up taking that amount out twice leaving our bank acct at $balance right before the fourth of July, making our rent late and other bills delayed due to the incredible and costly mistakeRobert R [redacted] took his time in rectifying this because by Friday June 3, monies that were taking from our acct was not reversed, check was not processed for the difference of $4.586.00, the promissory repairs that were supposed to be completed by Friday was not done, head light bulb on passenger side out, (do not understand how it passed inspection with the light out, however was told we had to by the headlight bulb and they would install it), copies of keys were not available (the one he has now has tape rapped around it to keep together, in which I believe was never even ordered)Our July 4th holiday which was suppose to be an out of town enjoyment ended up being horrific where I felt at this point direct measures had to be taken, I became irrate in anger because of the "Diplomacy" in which I conducted and tried to maintain through this ordeal had become so overwhelming the trust I had for Pearson and Robert R [redacted] was null & void!!!!! His "Proactive Speech" became and "Inactive, Non-Trust & Un-Noteworthy"I tried to return the Car today and I ended up being very invasive when I found out there would no money returned, contract will stay as is, leaving us with a car that we still have to make costly provisions on, a warranty in which we feel will not be honored, no appropriate keys to drive the vehicle, no title to the vehicle, still driving with temporary tags and don't no when we will receive themResulting in me calling the "POLICE" to get help and keep me from using physical altercation, only for Robert R [redacted] to hide in the back and informing the Police that "HE WANTED US OFF HIS PROPERTY" and we will get "NOTHING"!!! Hiding behind his falseness we were even denied Corporate Office Telephone NumberResult, we were told take "US" to Court if you want your Money Back!!! So, Pearson has cost us not "HUNDREDS" but "THOUSANDS" of our "HARD EARNED" money and since this will be a Civic Case forth coming they will cost us "MORE"!! All I can say is, the technology we have these days is awesome, word of mouth advertising can make a company or break a company, on that note "Time is on my side, this ordeal did not break us, but it's far from closed"!!!
To Whom it may concern Ms [redacted] was given a month or mile warranty at no cost to the customerIn the month of May customer stated there was a problem with her vehicle and she scheduled and attended an appointment with Pearson HyundaiWhile at the service department they noticed that the customer had put more than miles on her vehicle which meant that she was out of warrantyAs an act of good faith Pearson Preowned is going to repair Ms [redacted] s vehicle at no cost to the customer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below cellspacing="0" cellpadding="0" border="0" I am not satisfied with that responseThey have only offered a trade in and they would pay off the reminder of my lian, however I only have 4,left on my current carIt doesn't make since to trade the vehicle in when my loan Is almost over.And why in my right mind would I get a car from the same company that stiffed me with a recalled vehicle? I'm asking that they pay the reminder of my loan off and let me take the car somewhere else as a trade innot only that they are forcing me to take whatever they have on the lot and both cars a [redacted] and [redacted] are down grades from my [redacted] Regards, [redacted]