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Victorian Inn

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Victorian Inn Reviews (3)

I was told I would be receiving my deposit back from this is [redacted] and it is making it extremely difficult to receive my deposit back .they checked my room it was okay for deposit I received my deposit in a timely fashion accept that their accountant made a huge mistake and address to the check to my daughter .my daughter [redacted] never paid for anything I simply put her on the room as an occupant the when I alerted the Clerk of the mistake she assured me if I overnighted the check back they would overnight me my check correctly address to myself without my daughter's name on it .when I called back to see if this was done they were extremely rude they then told me that I stay there for 30 days when I was not even in Reno for a total of 30 days she then proceeded to tell me she's still going to put my daughter's name of the check to make it as difficult as possible so they do not have to refund me my money .I am a guest I am from Las Vegas Nevada and I stand many hotels throughout this year this is the one and only time this has ever happened to me I find it inappropriate the way I was spoke to on the phone by not only the clerk but the owner and the accountant the only person that is nice is the clerk [redacted] whom I always dealt with and never had a problem. Instead of handling this professionally and apologizing and issuing me my check immediately they in turn decided to be rude and fight me every step of the way for this little $60 . I reiterate that all I ask them to do was simply correct the check and refund it and they're fighting me every step of the way which is not coolDesired SettlementAnd an apology would be nice but I don't think they will do that so I'll settle for my money back Business Response [redacted] called our office on Monday, November 18,2013 and talked to our Front Desk Manager, [redacted]. She told her the check she received was made out to her daughter, [redacted],and she wanted a new check issued to her in her name only. She was informed we needed the original check back before we could change anything.[redacted] called back Tuesday, November 19, 10:15 a.m and talked to the day manager and bookkeeper, in which, we attempted to explain that we needed the deposit check back before we could issue a new one. [redacted] stated that she had overnighted the check at a cost of $20.00. She insisted we send a new check now. The owner called and left a message for [redacted] stating that the check could be reissued in both names as long as we received the other check.[redacted] called and left a voice mail at 12:45 p.m. stating that she was stopping the mailing of the check and she wanted a copy of the contract showing why her daughter's name needed to be on the check.The weekly rental agreement is in [redacted]'s name only. The deposit agreement is in [redacted] and [redacted] name. Once we receive the original check back we will be more than glad to reissue a check in both their names. We did send the deposit check within four days of their checkout in good faith. [redacted] has possession of the check and might consider having her daughter sign the check over to her.Thank you,[redacted], Ownerattach: deposit refund form and weekly rental contract. [redacted]Final Business Response I have reissued a new check made out in the amount of $60.00in both [redacted], [redacted]. It will go out in today's mail. We received the original check in the mail marked return to sender

Left after 2 nights of a 10 night stay due to lack of internet access. After much haggling with owner, was charged the 2 nights at a higher rate and they kept my $40.00 deposit after inspecting the room and finding it satisfactory.Desired SettlementWill dispute the charges through my credit card company. Business Response [redacted] checked in on 10/6/2013 on a 10 day move in special with a no refund policy that he signed. The 1st day he told my manager he couldn't connect to the internet. I helped him connect to the internet. All was well no more complaints. On 10/8/13 [redacted] came in the office agitated and angry and wanted a refund. My manager said he would help him to connect to the internet. He said he just wanted a refund and if he didn't do it he was going to dispute the charge! His behavior was loud, intimidating and argumentative. I took him outside to talk to him. I told him I would charge for the 2 days and refund the rest. He said he was good with that. I went back in the office to get a key to go inspect the room. When I came out to over heard him talking to a potential customer telling him our rooms were dirty and that we had no internet access. The customer left. [redacted]s behavior was terse, intimidating and mean spirited. His conversation with the potential customer was libelous at best. . He signed terms and conditions of staying here. It is explained that the weekly rate is a special rate and that the normal daily rate is $48.00 daily. [redacted] agreed to the two days and was refunded for the balance at least we thought did. With all of the tension going on in the office my manager was rattled didn't see the deposit on the folio. [redacted] didn't mention it either. So with this being said [redacted] is entitled to the $40.00 refund. How can we refund the money in a amiable way? I am not comfortable with him returning to the office. Thank You Marilyn [redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I will accept the proposed resolution, provided the Revdex.com forwards the information requested. It does seem to me that the respondent already has that information, as I have just viewed it as evidence submitted as the Victorian Inn's "rebuttal response." All the respondent has to do is mail the refund. It shouldn't be this hard, but is an example of the atmosphere I encountered at the Victorian Inn. Again thank you for your facilitating the resolution to this dispute.[redacted]10-14-13Final Business Response We need to have the current address to send thedeposit refund for [redacted].

I have a registered service dog in training for my disability and was still charged a 125.00 deposit,on top of another 60.00 deposit. 3 days later I'm still waiting for the refund on my card. Had conference call with bookkeeper an my credit card company and when owner heard her on phone to us she grabbed the phone yelled at me saying it was an issue with my cc company that they had nothing further to do with it and to take it up with my bank. Well that's who was on conference call with me! They have no Interest in helping solve the issue. Honestly I think they are trying to scam people! I also had to show proof my dog was a service dog and they wAnted letter from my doctor!Desired SettlementWould like others to be aware of what they keep doing on deposits and know its against the law for them to even ask for proof of a service dog and want proof of my disability !Business Response Contact Name and Title: [redacted], ownerContact Phone: 775-331-7775Contact Email: [email protected][redacted] checked in 9/15/15. She was asked if she had any animals or pets and she stated no.The following day when I was inspecting the property I saw her taking a puppy up to her room.I stopped and talked to her and explained to her that if she wanted to have the small dog she would have to pay an additional deposit of $125.00, she agreed. She stated that she would have the dog be a service animal. I told her to bring a health care professional letter and the shot record. Sunday, September 20, 2015, she came and wanted her deposit back. She brought in the shot records and something from the internet and that does not qualify. She became angry and argumentive with the manager because she wanted the deposit. She came into the office on Monday, Septermber 21, 2015, wanted to check out and get her deposit right away. We have a written agreement, which, she signed, to return deposit within seven days. We waved that and returned her deposit immediately to the same card she used when she checked in. She has a receipt and so do we. This is between her and her credit card company. If she thought I was rude its because I was not telling her what she wanted to hear. She was argumentive with my bookkeeper and myself. Her deposits have been refunded in full.

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Description: Motels

Address: 1555 Victorian Ave, Sparks, Nevada, United States, 89431-4820

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