Victoria's Secret Direct, Inc.

I did receive a gift certificate but only because this time I made a formal complaint with the Revdex.com. I HAVE HAD THIS ISSUE BEFORE, but was never taken seriously until I field a complaint. The value of the gift certificate is still less then the value of the tote and towel. So what I'm asking is for the same amount or another item form Victoria's Secret that will equal the value of the tote and towel ($44.00). 
Regards,
[redacted]

Dear [redacted],
 
We received your Revdex.com complaint #[redacted].  I understand your concern regarding receiving Victoria’s Secret coupons in the name of [redacted]  It is my pleasure to assist with your inquiry.
 
I have personally removed...

your name from our mailing list.  It may take up to 90 days for you to stop receiving our coupons as they are preprinted.  We appreciate your patience as this change is being implemented. [redacted], I apologize for any inconvenience that you may have experienced.  If for any reason, you receive a coupon from us after 90 days addressed to any variation of this name or address, please contact us at ###-###-####  or email us at [redacted] 
 
Sincerely,
 
[redacted]
Victoria’s Secret Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted],  Thank you for your recent reply to our letter. I am truly sorry you were not happy with our response.   With the additional information you provided, I was able to locate a copy of all conversations you have had with our Click to Chat team in December. Please be assured that I have partnered with the appropriate Supervisor to ensure this is handled as a coaching opportunity. Thank you, so very much, for providing the additional information so I could locate this.   With regard to your special offers, you are correct, up to 3 compatible offer codes may be redeemed on one order at this time. However, a gift with purchase promotion may not be redeemed on the same merchandise as another gift with purchase promotion. In the case of your order, you purchased 3 items totaling $75. This qualified you for either the PINK tote or the $20 Reward card; as you only purchased $75 and not $150 to qualify for both together, your order only qualified for one free item. I regret I am unable to send you a reward card since you chose the free tote on the order. Please refer to the provided offer details when redeeming special offers to ensure what qualifications need to be met for redemption, as well as any restrictions.   I previously provided the feedback regarding the product packaging to the Leadership Team in our Distribution Center. I assure you they will address any concerns they find with our packaging procedures. I truly appreciate all the feedback you have provided.   I understand the frustration you have felt with the difficulties you encountered with this order. I am sending you a complimentary $30 gift card to invite you to shop with us again. This gift card will arrive to you in 7 to 10 business days and does not expire. You may use this gift card in any Victoria’s Secret Store nationwide, online or by phone. [redacted], you are the eyes and ears of our business and it is your feedback that allows us to ensure that our company is your #1 shopping destination.  Thank you, again, for this valuable information.

Dear Eric,
 
Your Revdex.com complaint # [redacted] has been forwarded to me for review.  I understand your concern about the pants and top that ripped after the first washing.  It is my pleasure to assist with your inquiry, and I would like to confirm the...

information I provided by voicemail.
 
It is always our goal to provide our customers with quality merchandise at a good value. Not meeting this goal is disappointing not only to you, but to us as well.  We assure you that your specific comments regarding your PINK pants and top have been noted.  Improving our quality and our quality control procedures are always top priorities with us. Victoria's Secret invites you to return or exchange any merchandise that does not meet your expectations.  To make the return and exchange process as seamless as possible, we provide several different options.  I invite you to return or exchange your merchandise via mail.  Or to expedite your exchange process, you may call our Customer Service department at ###-###-#### and we will be happy to assist you in placing a phone exchange. We also now offer the opportunity to drop your return/exchange off at your local store.  The service includes free return shipping and provides a tracking number so you can monitor the progress of your package.  Please note that stores are unable to process your return without an invoice.
 
As I mentioned in my voicemail, I have processed a $10 credit to the Angel Credit Card account used for the order.  It will post in approximately 3 – 5 business days.
 
Eric, thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### .
 
Sincerely,
 
Gloria H.
[redacted]

We received your Revdex.com Complaint #[redacted] regarding your attempt to cancel order #[redacted]. I regret that my attempts to reach you by phone have been unsuccessful. I am very sorry that you were unable to get in touch with a Customer Care Specialist about your order. As soon...

as we received credit card authorization for your order, our Distribution Center quickly prepared your packagefor timely arrival. I apologize that we were unable to cancel it.   We shipped your package via United States Postal Service (USPS). You should have it no later than the end of the day on December 1, 2016 I have processed a refund for $48.93 to your Victoria’s Secret account on November 26, 2016. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statement. The confirmation number for your refund is [redacted]. I kindly ask that you please keep or dispose of the merchandise, as I do not want to inconvenience you with returning it. Please understand that I am asking you to keep the item in response to the situation you have encountered. Lindsay, thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####.   Sincerely,   Lee B. Senior Customer Care Specialist Victoria’s Secret Customer Relations Order # [redacted] & [redacted]

Dear [redacted],
 
Your complaint to the Revdex.com has been forwarded to me for review.  I understand your concern regarding not receiving the free gifts with purchase when making a purchase at the Victoria’s Secret Store in [redacted]  It is my pleasure to...

assist you with your inquiry.
 
I appreciate your effort to check on the availability of the tote and towel prior to making a purchase.  All of our promotions for gifts with purchases are good while supplies last.  These offers are always extremely popular with our customers and I apologize that the supply was depleted by the time you paid for your merchandise. 
 
I see that you spoke to one of our Customer Relations representatives on May 29, and a $20 Electronic Gift Card was issued as an apology.  I hope that you enjoyed shopping with the gift card.
 
call us any time at ###-###-#### .
 
Sincerely, 
[redacted]
 [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Kelly L[redacted], a Senior Customer Care Specialist, went well above and beyond to address this complaint immediately and did not hesitate to provide the best customer service that I have ever received.  This business will flourish if they can get everyone on Kelly's customer commitment level! 
Regards, [redacted]

Revdex.com received voice message from consumer, indicating she has not received gift card as promised by business.

I received the Victoria Secret gift card today. Thank you for your help. Honestly, they have been the most impossible, uncooperative, company I have ever encountered. I truly appreciate your efforts in helping resolve this complaint.Sincerely,[redacted]

Thank you for taking the time to contact us in regards to your most recent orders. Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns.   I am truly sorry for any frustration this has caused. Upon further review of your account, I...

see we have filed many claims in the past for packages you stated have not arrived. We have already contacted the carriers regarding the orders in your complaint and have received confirmation that the orders were delivered to your address. At this time, we need additional information from you before we can proceed further.   Please contact Eve in our Special Handling department at ###-###-#### at your earliest convenience.   [redacted], we look forward to speaking with you soon. Thank you for choosing Victoria’s Secret. Sincerely yours,    Kelly L[redacted] Senior Customer Care Specialist Victoria’s Secret Digital   Customer #[redacted]