[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Please Mail the check to me at.[redacted]
[redacted]Blanchester, OH. 45107
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, the company did drive my van and they say they can not get it to duplicate the problem. However the engine codes they are talking about were repaired and the vehice was sent back to them. They say they talked to the manager at [redacted], he is the one who was in teh van with me when the transmission slipped. So if they talked to him they would know what was going on. He told me that he explained to Danco what was going on and how to duplicate it. I am not sure why they think I would want my van to have transmission problems, I need my vehicle for work and transportation for my children. Why would I want to pay someone to borrow a vehicle if there was nothing wron with mine? The issue now becomes that the warranty is up on the van this month so they will no longer be responsible for anything.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The codes that were for the check engine light were repaired and the vehicle taken back to Danco before my original complaint was filed. Between the repairs and Danco having my vehicle I had to rent a car from a friend for a month. I do not have the money to rent another vehicle and I have a child with a heart condition so I can not be without transportation. On top of the transmission not being repaired Danco did not bother to call me and tell me that they could not fix the transmission. I had to call them to know anything. The day I was picking up my van they were supposed to take it back to the dealershipo and did not. I had to drive an additional 20 minutes to get my vehicle back. The van STILL has the same transmission problems as it did when Danco did the original work on the vehicle in 2013.Regards,[redacted]
Revdex.com Complaint [redacted]In an effort to provide even better customer service [redacted] is working directly with to get her car back on the road. We have replaced some electronics on the vehicle to help resolve the issue. We have gone over and above to keep the customer...
happy. Should she need to contact us we are always available at [redacted] or online at GoDanco.com.
We have driven this vehicle on a number of occasions and have been unable to find ANY transmission concerns. If the Engine problems have been corrected, then all should be well. There were zero transmission trouble codes stored in the vehicles on board computer system, there were several engine codes stored, but the customer states that has been taken care of. We will of course honor our warranty and stand behind our work 100%. If additional problems arise or they are feeling any issues we are available every day and we can check the vehicle for them. Should the customer need us for any reason we will be here to serve. Thanks.
[redacted]
Again, I am not sure where to turn here. I've never had a customer ask me to reimburse him for an expense that he did not incur here. We charged this customer absolutely nothing. He took his car to another facility. If the repairs did not fix the vehicle, then that is between him and the repair facility he actually paid to do the repairs. He really needs to file a complaint against them. We would just perform repairs without checking out a vehicle first. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I went to a "trusted" and "reputable" facility. I have a form with THEIR name on it. A form that they guarantee to be accurate with their name on it. I was at their facility for 3 hours on 6/20/15. I do not understand for the life of me how much longer they needed to complete an accurate reading. The TBS was out at the time. If they weren't about getting money from consumers and helping them, they would have done their job correctly and found they TBS the first time. Had I gotten the work done there, they still would have done those unnecessary repairs. I went to the dodge shop and was informed that it was a bad diagnosis and I should have been referred to the Dealer shop per the TBS. When shops don't do their job correctly, this is what happens. My cylinder head needed to be replaced. Which was handled and could only be handled by dodge for my vehicle. Now I am out of $461 for Danco not doing their job correctly. I am not satisfied with her response and she was very rude on the phone and well as in her response which further shows me the type of people I am dealing with. They should admit to their inability to do their job right the first time which lead me to spending money I did NOT have to spend. I want what they costed me back. Thank you in advance.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.I do not have the time to bring the vehicle to the business again. I work and have 3 kids to take care of, plus school is starting this week, and my son has fall baseball. Also, I do not have the money to rent a car while my van is being repaired AGAIN.
Regards,
[redacted]
I'd like to address [redacted] complaint. First off, we didn't charge him a dime so it's kind of hard to refund money that he hasn't paid us. He brought his car in on 6/20 for poor idle and Ck engine light on. The vehicle had 88,000 miles on it. We diagnosed a weak coil and spark...
plugs were due to be replaced at 88,000 miles anyway. As it turns out this vehicle also has a manufacturer TSB out on it which we would have discovered when we began the work. Any reputable repair facility would have done plugs abs replaced the weak coil in addition to this TSB. He took his vehicle to another place on a Sunday and he now wants us to pay for the work he authorized them to do. That simply is not going to happen. When we work on anyone's car we always check it out first, even if the customer has had it diagnosed elsewhere. If he is unhappy with the work he actually paid someone for, then he needs to take it up with them.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Please Mail the check to me at.[redacted]
[redacted]Blanchester, OH. 45107
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, the company did drive my van and they say they can not get it to duplicate the problem. However the engine codes they are talking about were repaired and the vehice was sent back to them. They say they talked to the manager at [redacted], he is the one who was in teh van with me when the transmission slipped. So if they talked to him they would know what was going on. He told me that he explained to Danco what was going on and how to duplicate it. I am not sure why they think I would want my van to have transmission problems, I need my vehicle for work and transportation for my children. Why would I want to pay someone to borrow a vehicle if there was nothing wron with mine? The issue now becomes that the warranty is up on the van this month so they will no longer be responsible for anything.
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The codes that were for the check engine light were repaired and the vehicle taken back to Danco before my original complaint was filed. Between the repairs and Danco having my vehicle I had to rent a car from a friend for a month. I do not have the money to rent another vehicle and I have a child with a heart condition so I can not be without transportation. On top of the transmission not being repaired Danco did not bother to call me and tell me that they could not fix the transmission. I had to call them to know anything. The day I was picking up my van they were supposed to take it back to the dealershipo and did not. I had to drive an additional 20 minutes to get my vehicle back. The van STILL has the same transmission problems as it did when Danco did the original work on the vehicle in 2013.Regards,[redacted]
Revdex.com Complaint [redacted]In an effort to provide even better customer service [redacted] is working directly with to get her car back on the road. We have replaced some electronics on the vehicle to help resolve the issue. We have gone over and above to keep the customer...
happy. Should she need to contact us we are always available at [redacted] or online at GoDanco.com.
We have driven this vehicle on a number of occasions and have been unable to find ANY transmission concerns. If the Engine problems have been corrected, then all should be well. There were zero transmission trouble codes stored in the vehicles on board computer system, there were several engine codes stored, but the customer states that has been taken care of. We will of course honor our warranty and stand behind our work 100%. If additional problems arise or they are feeling any issues we are available every day and we can check the vehicle for them. Should the customer need us for any reason we will be here to serve. Thanks.
[redacted]
Again, I am not sure where to turn here. I've never had a customer ask me to reimburse him for an expense that he did not incur here. We charged this customer absolutely nothing. He took his car to another facility. If the repairs did not fix the vehicle, then that is between him and the repair facility he actually paid to do the repairs. He really needs to file a complaint against them. We would just perform repairs without checking out a vehicle first. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I went to a "trusted" and "reputable" facility. I have a form with THEIR name on it. A form that they guarantee to be accurate with their name on it. I was at their facility for 3 hours on 6/20/15. I do not understand for the life of me how much longer they needed to complete an accurate reading. The TBS was out at the time. If they weren't about getting money from consumers and helping them, they would have done their job correctly and found they TBS the first time. Had I gotten the work done there, they still would have done those unnecessary repairs. I went to the dodge shop and was informed that it was a bad diagnosis and I should have been referred to the Dealer shop per the TBS. When shops don't do their job correctly, this is what happens. My cylinder head needed to be replaced. Which was handled and could only be handled by dodge for my vehicle. Now I am out of $461 for Danco not doing their job correctly. I am not satisfied with her response and she was very rude on the phone and well as in her response which further shows me the type of people I am dealing with. They should admit to their inability to do their job right the first time which lead me to spending money I did NOT have to spend. I want what they costed me back. Thank you in advance.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.I do not have the time to bring the vehicle to the business again. I work and have 3 kids to take care of, plus school is starting this week, and my son has fall baseball. Also, I do not have the money to rent a car while my van is being repaired AGAIN.
Regards,
[redacted]
I'd like to address [redacted] complaint. First off, we didn't charge him a dime so it's kind of hard to refund money that he hasn't paid us. He brought his car in on 6/20 for poor idle and Ck engine light on. The vehicle had 88,000 miles on it. We diagnosed a weak coil and spark...
plugs were due to be replaced at 88,000 miles anyway. As it turns out this vehicle also has a manufacturer TSB out on it which we would have discovered when we began the work. Any reputable repair facility would have done plugs abs replaced the weak coil in addition to this TSB. He took his vehicle to another place on a Sunday and he now wants us to pay for the work he authorized them to do. That simply is not going to happen. When we work on anyone's car we always check it out first, even if the customer has had it diagnosed elsewhere. If he is unhappy with the work he actually paid someone for, then he needs to take it up with them.