I was a patient at Southeast Valley OB GYN for over 7 years (from 2007-2014). It was the only OB GYN I had ever been to. They saw me during my first pregnancy in 2007/2008, dozens of times after that, and again for my second pregnancy in 2014. This is why I was so shocked, disappointed, and saddened by my last experience with this company. I recently had my second baby, delivered by Dr. [redacted]. He completely rushed my daughters birth. I knew he had just come from a surgery and had another surgery scheduled a half hour later. He told me to push as hard as I could over and over without taking more than 10 seconds to breathe between pushing. My daughter (delivered naturally on her due date) was born purple and not breathing or crying. She ended up having fluid in her lungs due to the birth being rushed and spent almost a week in the NICU with oxygen, IVs, and heart/breathing monitors. All because [redacted] rushed the delivery so he could make it to his next "job" on time. I was so disheartened by this. It was one of the worst experiences of my life.
Shortly after this incident, I happened to discover that Southeast Valley OB GYN had taken me to collections based on a bill from 2009 that I had no knowledge of. I explained this to the billing representative, [redacted]. She told me there was nothing they could do since all of their systems had changed and that I should just pay the bill and have it resolved. Knowing I had been fully covered during that time, I spent countless hours on the phone with insurance companies, the collection agency, and [redacted] at SEV OB GYN. It turned out that I was covered by 2 different health insurance companies and they had only billed my secondary insurance and not my primary. Instead of correcting their mistake, they sent me to collections. In all the years I was a patient there, not once did they ever bring this billing issue to my attention. It was 100% their mistake and they were forced to pull the bill from collections.
Through all of this, they treated me terribly. I learned from an employee there that my personal information was being spread around as office gossip which was mortifying. They failed to call and confirm an appointment I had scheduled prior to the issue to have my annual exam in December 2014. They never apologized or took any sort of responsibility for their major mistake. I never heard from them again. I had been a loyal patient there for well over 7 years. I was truly shocked, embarrassed, saddened, and confused as to why they would treat me this way. The lack of professionalism was unbelievable. I am now in the process of looking for a new provider. I am not usually one to leave negative reviews or file complaints, but this incident was so extreme, I felt I had to. If only to prevent someone else from experiencing what they put me and my family through.
I was a patient at Southeast Valley OB GYN for over 7 years (from 2007-2014). It was the only OB GYN I had ever been to. They saw me during my first pregnancy in 2007/2008, dozens of times after that, and again for my second pregnancy in 2014. This is why I was so shocked, disappointed, and saddened by my last experience with this company. I recently had my second baby, delivered by Dr. [redacted]. He completely rushed my daughters birth. I knew he had just come from a surgery and had another surgery scheduled a half hour later. He told me to push as hard as I could over and over without taking more than 10 seconds to breathe between pushing. My daughter (delivered naturally on her due date) was born purple and not breathing or crying. She ended up having fluid in her lungs due to the birth being rushed and spent almost a week in the NICU with oxygen, IVs, and heart/breathing monitors. All because [redacted] rushed the delivery so he could make it to his next "job" on time. I was so disheartened by this. It was one of the worst experiences of my life.
Shortly after this incident, I happened to discover that Southeast Valley OB GYN had taken me to collections based on a bill from 2009 that I had no knowledge of. I explained this to the billing representative, [redacted]. She told me there was nothing they could do since all of their systems had changed and that I should just pay the bill and have it resolved. Knowing I had been fully covered during that time, I spent countless hours on the phone with insurance companies, the collection agency, and [redacted] at SEV OB GYN. It turned out that I was covered by 2 different health insurance companies and they had only billed my secondary insurance and not my primary. Instead of correcting their mistake, they sent me to collections. In all the years I was a patient there, not once did they ever bring this billing issue to my attention. It was 100% their mistake and they were forced to pull the bill from collections.
Through all of this, they treated me terribly. I learned from an employee there that my personal information was being spread around as office gossip which was mortifying. They failed to call and confirm an appointment I had scheduled prior to the issue to have my annual exam in December 2014. They never apologized or took any sort of responsibility for their major mistake. I never heard from them again. I had been a loyal patient there for well over 7 years. I was truly shocked, embarrassed, saddened, and confused as to why they would treat me this way. The lack of professionalism was unbelievable. I am now in the process of looking for a new provider. I am not usually one to leave negative reviews or file complaints, but this incident was so extreme, I felt I had to. If only to prevent someone else from experiencing what they put me and my family through.