To my knowledge the tree in question is not deadHave looked at the pictures of cedar and it did show some winter damage but was coming out of itOne dead branch does not mean the whole tree is deadWe have looked at our cedars and they had some winter damaged and they have rebounded from it
Victory Greens warranty is 50% of dead tree for one year towards the purchase of another treeThis warranty is for a dead tree not a living tree or unpleasant looking treeReviewing the correspondence from this tree including looking at the pictures that were sent in I believe that the tree in question is aliveI do not see in my email records of a email that was not responded tooI thought that the customer had been told by my staff that the tree was alive and did not think there was a further problemI am sorry if customer was expecting further correspondence and did not get itWith all the correspondence, I have seen I believe the tree is alive and a warranty would not be involved on this treeI do not know when the year warranty is up on this tree or if it has already, but if it is truly dead I will extend the warranty to Sept 1st, if they warranty has expired Sincerely, Kent M*** Manager
Complaint: ***
I am rejecting this response because:Contacting the Revdex.com is the only way I got ANY response at all -- and it is the first and only time I have heard from Kent, Tim or staff Victory showed no respect, care, or interest after the saleNo customer should have to contact the Revdex.com just to get a proprietor to answer a legitimate cry for help concerning their product after following "their" instructions. Even now they state no concern for the beauty of a tree but only if it is deadWho purchases a tree except for beautifying property? Who doesn't love a tree but is in the tree business? Their reply confirms that Victory Greens model of doing business is usual and ingrained I will move on, handle the tree problem on my own, NOT do business with Victory Greens; and thank God for Victory's other trees, which are still flourishingAlso, thanks be to God and Victory Greens for the AMAZING two men from Victory who planted them all!
Sincerely,
*** ***
To my knowledge the tree in question is not deadHave looked at the pictures of cedar and it did show some winter damage but was coming out of itOne dead branch does not mean the whole tree is deadWe have looked at our cedars and they had some winter damaged and they have rebounded from it
Victory Greens warranty is 50% of dead tree for one year towards the purchase of another treeThis warranty is for a dead tree not a living tree or unpleasant looking treeReviewing the correspondence from this tree including looking at the pictures that were sent in I believe that the tree in question is aliveI do not see in my email records of a email that was not responded tooI thought that the customer had been told by my staff that the tree was alive and did not think there was a further problemI am sorry if customer was expecting further correspondence and did not get itWith all the correspondence, I have seen I believe the tree is alive and a warranty would not be involved on this treeI do not know when the year warranty is up on this tree or if it has already, but if it is truly dead I will extend the warranty to Sept 1st, if they warranty has expired Sincerely, Kent M*** Manager
Complaint: ***
I am rejecting this response because:Contacting the Revdex.com is the only way I got ANY response at all -- and it is the first and only time I have heard from Kent, Tim or staff Victory showed no respect, care, or interest after the saleNo customer should have to contact the Revdex.com just to get a proprietor to answer a legitimate cry for help concerning their product after following "their" instructions. Even now they state no concern for the beauty of a tree but only if it is deadWho purchases a tree except for beautifying property? Who doesn't love a tree but is in the tree business? Their reply confirms that Victory Greens model of doing business is usual and ingrained I will move on, handle the tree problem on my own, NOT do business with Victory Greens; and thank God for Victory's other trees, which are still flourishingAlso, thanks be to God and Victory Greens for the AMAZING two men from Victory who planted them all!
Sincerely,
*** ***