I brought my car into this location in the month of August with approximately 90K requesting a thorough cheof all vital components of the car in anticipation of a upcoming roadtripI provided a budget of approximately $ I figured that since I was getting work done at a dealership I may pay more but it would be quality work (wrong) First, when providing a list of what required attention on my car, the staff did not notice that my front right tire was flat with a nail in it (something I had known beforehand) Also, my brakes were never mentioned - this will come up later The bill was $for exchanging fluids and other minor procedures on 10/my car was overheating from a coolant leak I added more coolant and kept it going In early November, I decided to get my oil changed at Motorcars Honda in ClevelandThey told me that I not only had a cracked engine block but also that my brakes had been 85-90% worn down Victory Honda gave my brake pads the highest pass just two months earlierI wasn't doing donuts in the parking lot in the interimTherefore, my complaint is that Victory Honda provided shoddy work for me They did not notice my tire or the breaks and now I will have to spend more money ($400) when this should have been taken care of before instead of minor repairs that were done Furthermore, I voiced my dissatisfaction regarding their work and the additional expenses I have to ***He was smug and did not really care about my concernsHe stood by his staff 100% I suggest not going here for repairs If you do go here, have them document more thoroughly than their color coded ratings for problems with the carFor example, have them document exactly how many millimeters are left on your breaks Their vague rating system protects them from being accountable for providing unsatisfactory service
I brought my car into this location in the month of August with approximately 90K requesting a thorough check-up of all vital components of the car in anticipation of a upcoming roadtrip. I provided a budget of approximately $800. I figured that since I was getting work done at a dealership I may pay more but it would be quality work (wrong).
First, when providing a list of what required attention on my car, the staff did not notice that my front right tire was flat with a nail in it (something I had known beforehand). Also, my brakes were never mentioned - this will come up later.
The bill was $880 for exchanging fluids and other minor procedures.
on 10/16 my car was overheating from a coolant leak. I added more coolant and kept it going. In early November, I decided to get my oil changed at Motorcars Honda in Cleveland. They told me that I not only had a cracked engine block but also that my brakes had been 85-90% worn down. Victory Honda gave my brake pads the highest pass just two months earlier. I wasn't doing donuts in the parking lot in the interim... Therefore, my complaint is that Victory Honda provided shoddy work for me. They did not notice my tire or the breaks and now I will have to spend more money ($400) when this should have been taken care of before instead of minor repairs that were done.
Furthermore, I voiced my dissatisfaction regarding their work and the additional expenses I have to [redacted]. He was smug and did not really care about my concerns. He stood by his staff 100%.
1. I suggest not going here for repairs
2. If you do go here, have them document more thoroughly than their color coded ratings for problems with the car. For example, have them document exactly how many millimeters are left on your breaks. Their vague rating system protects them from being accountable for providing unsatisfactory service.
I brought my car into this location in the month of August with approximately 90K requesting a thorough cheof all vital components of the car in anticipation of a upcoming roadtripI provided a budget of approximately $ I figured that since I was getting work done at a dealership I may pay more but it would be quality work (wrong) First, when providing a list of what required attention on my car, the staff did not notice that my front right tire was flat with a nail in it (something I had known beforehand) Also, my brakes were never mentioned - this will come up later The bill was $for exchanging fluids and other minor procedures on 10/my car was overheating from a coolant leak I added more coolant and kept it going In early November, I decided to get my oil changed at Motorcars Honda in ClevelandThey told me that I not only had a cracked engine block but also that my brakes had been 85-90% worn down Victory Honda gave my brake pads the highest pass just two months earlierI wasn't doing donuts in the parking lot in the interimTherefore, my complaint is that Victory Honda provided shoddy work for me They did not notice my tire or the breaks and now I will have to spend more money ($400) when this should have been taken care of before instead of minor repairs that were done Furthermore, I voiced my dissatisfaction regarding their work and the additional expenses I have to ***He was smug and did not really care about my concernsHe stood by his staff 100% I suggest not going here for repairs If you do go here, have them document more thoroughly than their color coded ratings for problems with the carFor example, have them document exactly how many millimeters are left on your breaks Their vague rating system protects them from being accountable for providing unsatisfactory service
I brought my car into this location in the month of August with approximately 90K requesting a thorough check-up of all vital components of the car in anticipation of a upcoming roadtrip. I provided a budget of approximately $800. I figured that since I was getting work done at a dealership I may pay more but it would be quality work (wrong).
First, when providing a list of what required attention on my car, the staff did not notice that my front right tire was flat with a nail in it (something I had known beforehand). Also, my brakes were never mentioned - this will come up later.
The bill was $880 for exchanging fluids and other minor procedures.
on 10/16 my car was overheating from a coolant leak. I added more coolant and kept it going. In early November, I decided to get my oil changed at Motorcars Honda in Cleveland. They told me that I not only had a cracked engine block but also that my brakes had been 85-90% worn down. Victory Honda gave my brake pads the highest pass just two months earlier. I wasn't doing donuts in the parking lot in the interim... Therefore, my complaint is that Victory Honda provided shoddy work for me. They did not notice my tire or the breaks and now I will have to spend more money ($400) when this should have been taken care of before instead of minor repairs that were done.
Furthermore, I voiced my dissatisfaction regarding their work and the additional expenses I have to [redacted]. He was smug and did not really care about my concerns. He stood by his staff 100%.
1. I suggest not going here for repairs
2. If you do go here, have them document more thoroughly than their color coded ratings for problems with the car. For example, have them document exactly how many millimeters are left on your breaks. Their vague rating system protects them from being accountable for providing unsatisfactory service.