We do NOT charge any annual fees for a patient to see a medical provider at our medical clinic. If a patient is seen at our clinic for anything that is not bio-identical hormone therapy related the patients pay their co-pay or whatever their out-of-pocket expenses would be in association to their office visit and any additional services. We do however charge an annual fee for patients to join Club Longevity at Victory Medical Center as it is a medical program which offers bio-identical hormone replacement therapy treatment. There are hundreds of these medical programs around Austin and the United States where patients join a medical program for their hormone and wellness needs. Some of these programs (one in Austin) charge upwards of $10,000.00 per year or more. Many bio-identical hormone programs also charge monthly fees in addition to their annual fees. We keep the annual fee (no monthly fees) as low as possible with regards to the program, patient access, continued education and on-going medication monitoring through extensive lab work and office visits, provider scheduling, etc. Our in-house pharmacy also keeps medication costs as low as possible. Our pharmacy's hormone medications are much lower than other compounding pharmacy in the area for hormones. We are not a "cult" as this patient continues to state but rather a fully engaged, physician supervised medical program through which patients can manage their bio-identical hormone replacement needs. This patient informed us that she has a list of doctors to whom she can go for her medical needs so we're deeply saddened that she continues to remain dissatisfied with us after we tried to help her understand our medical program for bio-identical hormone replacement therapy. We hope she finds the right fit with regards to her healthcare needs and we sincerely wish her only the best in her medical endeavors. Thank you, [redacted] Victory Medical Center
Complaint: [redacted]
I am rejecting this response because:By law charging $1,200 annually to be able to establish a family practice doctor and get my menopause hormones refilled is wrong. It should be illegal by the state. I have medical insurance and was told the $1,200 cult fee would not be covered by insurance. This practice is pro rich patients and discriminatory against people who do not have money to pay a $1,200 membership fee out of pocket to see a family practice doctor. It's wrong and needs to be stopped.
Regards,
[redacted]
We do NOT charge any annual fees for a patient to see a medical provider at our medical clinic. If a patient is seen at our clinic for anything that is not bio-identical hormone therapy related the patients pay their co-pay or whatever their out-of-pocket expenses would be in association to their office visit and any additional services. We do however charge an annual fee for patients to join Club Longevity at Victory Medical Center as it is a medical program which offers bio-identical hormone replacement therapy treatment. There are hundreds of these medical programs around Austin and the United States where patients join a medical program for their hormone and wellness needs. Some of these programs (one in Austin) charge upwards of $10,000.00 per year or more. Many bio-identical hormone programs also charge monthly fees in addition to their annual fees. We keep the annual fee (no monthly fees) as low as possible with regards to the program, patient access, continued education and on-going medication monitoring through extensive lab work and office visits, provider scheduling, etc. Our in-house pharmacy also keeps medication costs as low as possible. Our pharmacy's hormone medications are much lower than other compounding pharmacy in the area for hormones. We are not a "cult" as this patient continues to state but rather a fully engaged, physician supervised medical program through which patients can manage their bio-identical hormone replacement needs. This patient informed us that she has a list of doctors to whom she can go for her medical needs so we're deeply saddened that she continues to remain dissatisfied with us after we tried to help her understand our medical program for bio-identical hormone replacement therapy. We hope she finds the right fit with regards to her healthcare needs and we sincerely wish her only the best in her medical endeavors. Thank you, [redacted] Victory Medical Center
Complaint: [redacted]
I am rejecting this response because:By law charging $1,200 annually to be able to establish a family practice doctor and get my menopause hormones refilled is wrong. It should be illegal by the state. I have medical insurance and was told the $1,200 cult fee would not be covered by insurance. This practice is pro rich patients and discriminatory against people who do not have money to pay a $1,200 membership fee out of pocket to see a family practice doctor. It's wrong and needs to be stopped.
Regards,
[redacted]