We moved here from a different state in August. A walkthrough wad done prior to us moving and we cited things that needed repairs: broken drawers, unhooked (and wobbly) dishwasher, broken doors, exposed electrical sockets, uneven blinds, missing light bulbs, heater with exposed electrical wiring, broken exhaust fan, grass that hasn't been mowed in ages, gums on the walkway heading to the door of my unit. And much to my dismay, these are not done at all. I had to go to the office and request service -- which they did except for the heater's exposed electrical wiring and broken exhaust. 2 months after living here, we lost hot water for 5 days. For the period of 3 days, I called the office inquiring when the water will be on. I spoke with a representative named Erica C[redacted] who told me each day I called, "hot water will be on today." On the 4th day, I asked again and called her out on the lies that she was telling me (and the rest of the tenants in the building) and she shot back, "The water will not be on until next week. There will be no water over the weekend either." I spoke with neighbors who told me that this happened last year as well and Marina Gardens took a week to fix it. I then decided to write them a letter demanding that they address the issue immediately. Water is included in the rent and their inability to fix it in a timely manner is unacceptable and that I have every right to withhold rent due to the fact that my unit, by law is deemed uninhabitable. I also informed Erica C[redacted] that they need to deduct 5 days from my rent due to the fact that her company and its representatives failed to deliver services that was agreed on as stated in my rental agreement. She refused. After many excruciating discussions, she then informed us that the company will deduct $100.00 from our rent. We requested that those agreement be placed in writing (since they have lost credibility the moment Erica C[redacted] decided to provide me with misleading information regarding the repairs and refused to give me the number of her superior). She agreed and told us to come pick up the letter the next day. We did. And like any incompetent personnel, the letter is not ready yet. She said, "I'm too busy today. Can you come pick it up tomorrow?" I agreed and came back the next day only for her to inform me that she will not issue the letter anymore despite her superiors agreeing to it. I do not have time for Ms. C[redacted]'s games and insisted that I get the letter that day. She refused and decided to get into a screaming match with me. I told her that we have been very accommodating and will not leave until I get the letter. With a smirk on her face she said, "Well, you'll be here for a long time." I lost all my patience and civility with this woman and as I demanded to speak to her superior (or anyone with better business etiquette than this woman), she slammed the door on me.
I do believe that companies, especially those who deal face to face with clientele, adheres to a strict code of conduct and do not condone or tolerate disrespectful and improper behavior. In my opinion, Ms. C[redacted]'s behavior is appalling; her treatment of us is very poor and patronizing. She fails to recognize how important it is for me to live comfortably in my own apartment, ignored my repeated request for maintenance and purposely delayed processing the paperwork that I requested due to the fact that I speak with an accent and I live in a community that house poor individuals and family. I am paying her and the company that she works for to provide me and my family with a positive living experience, an experience which include all the basic necessities that are outlined in my rental agreement. And they failed. Needless to say, I will not renew my lease with this company or will I recommend it to anyone who asks.
The management is a joke, the maintenance responds to maintenance requests like a snail and until now, they still have not fully resolved the "boiler problem" -- we still have days where there is no water and there is no note to even inform us about it. And to top it all off, there are now Black molds in my ceiling. I understand now why locals tell me this place is a dump...and I deeply regret choosing this over other rental companies.
Dear Revdex.com,Mr. [redacted] brought in his 1976 Chevrolet C10 that had been sitting for a long time and asked how much it would be to seal the engine. The verbal estimate given was approximately $900.00. While we tearing it down, we noticed other items that needed repair and brought them to Mr....
[redacted]'s attention. Those items were the transmission was leaking and we resealed it. The timing chain and gears were worn and replaced. The distributor cap and rotor were also replaced. These were all items that he approved for service. He was also informed the passenger's side head need to be taken off and rebuilt and it also needed a crankshaft due to play in the bearings. He denied service for these items and said to put it back together. When the vehicle was put back together and running, Mr. [redacted] was informed of 2 coolant leaks that he said he would repair. A few weeks later, He brought the truck back and said it would not stay running. When the truck was checked there was no coolant in the radiator or block. It appears the truck was ran without coolant and overheated. We advised him that the motor would now have to be rebuilt or replaced.Sincerely,[redacted]Brockman Automotive Service Center[redacted]
We moved here from a different state in August. A walkthrough wad done prior to us moving and we cited things that needed repairs: broken drawers, unhooked (and wobbly) dishwasher, broken doors, exposed electrical sockets, uneven blinds, missing light bulbs, heater with exposed electrical wiring, broken exhaust fan, grass that hasn't been mowed in ages, gums on the walkway heading to the door of my unit. And much to my dismay, these are not done at all. I had to go to the office and request service -- which they did except for the heater's exposed electrical wiring and broken exhaust. 2 months after living here, we lost hot water for 5 days. For the period of 3 days, I called the office inquiring when the water will be on. I spoke with a representative named Erica C[redacted] who told me each day I called, "hot water will be on today." On the 4th day, I asked again and called her out on the lies that she was telling me (and the rest of the tenants in the building) and she shot back, "The water will not be on until next week. There will be no water over the weekend either." I spoke with neighbors who told me that this happened last year as well and Marina Gardens took a week to fix it. I then decided to write them a letter demanding that they address the issue immediately. Water is included in the rent and their inability to fix it in a timely manner is unacceptable and that I have every right to withhold rent due to the fact that my unit, by law is deemed uninhabitable. I also informed Erica C[redacted] that they need to deduct 5 days from my rent due to the fact that her company and its representatives failed to deliver services that was agreed on as stated in my rental agreement. She refused. After many excruciating discussions, she then informed us that the company will deduct $100.00 from our rent. We requested that those agreement be placed in writing (since they have lost credibility the moment Erica C[redacted] decided to provide me with misleading information regarding the repairs and refused to give me the number of her superior). She agreed and told us to come pick up the letter the next day. We did. And like any incompetent personnel, the letter is not ready yet. She said, "I'm too busy today. Can you come pick it up tomorrow?" I agreed and came back the next day only for her to inform me that she will not issue the letter anymore despite her superiors agreeing to it. I do not have time for Ms. C[redacted]'s games and insisted that I get the letter that day. She refused and decided to get into a screaming match with me. I told her that we have been very accommodating and will not leave until I get the letter. With a smirk on her face she said, "Well, you'll be here for a long time." I lost all my patience and civility with this woman and as I demanded to speak to her superior (or anyone with better business etiquette than this woman), she slammed the door on me.
I do believe that companies, especially those who deal face to face with clientele, adheres to a strict code of conduct and do not condone or tolerate disrespectful and improper behavior. In my opinion, Ms. C[redacted]'s behavior is appalling; her treatment of us is very poor and patronizing. She fails to recognize how important it is for me to live comfortably in my own apartment, ignored my repeated request for maintenance and purposely delayed processing the paperwork that I requested due to the fact that I speak with an accent and I live in a community that house poor individuals and family. I am paying her and the company that she works for to provide me and my family with a positive living experience, an experience which include all the basic necessities that are outlined in my rental agreement. And they failed. Needless to say, I will not renew my lease with this company or will I recommend it to anyone who asks.
The management is a joke, the maintenance responds to maintenance requests like a snail and until now, they still have not fully resolved the "boiler problem" -- we still have days where there is no water and there is no note to even inform us about it. And to top it all off, there are now Black molds in my ceiling. I understand now why locals tell me this place is a dump...and I deeply regret choosing this over other rental companies.
Arial, 'Lucida Grande', sans-serif;">Can you close complaint and send me an E-mail stating complaint has been closed?
Dear Revdex.com,Mr. [redacted] brought in his 1976 Chevrolet C10 that had been sitting for a long time and asked how much it would be to seal the engine. The verbal estimate given was approximately $900.00. While we tearing it down, we noticed other items that needed repair and brought them to Mr....
[redacted]'s attention. Those items were the transmission was leaking and we resealed it. The timing chain and gears were worn and replaced. The distributor cap and rotor were also replaced. These were all items that he approved for service. He was also informed the passenger's side head need to be taken off and rebuilt and it also needed a crankshaft due to play in the bearings. He denied service for these items and said to put it back together. When the vehicle was put back together and running, Mr. [redacted] was informed of 2 coolant leaks that he said he would repair. A few weeks later, He brought the truck back and said it would not stay running. When the truck was checked there was no coolant in the radiator or block. It appears the truck was ran without coolant and overheated. We advised him that the motor would now have to be rebuilt or replaced.Sincerely,[redacted]Brockman Automotive Service Center[redacted]