Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Received a phone call from VizioThey promised a replacement for the defective TVIt should be delivered this week or the nextThank you for your help
Regards,
*** ***
Our response to the complaint is attached.Victory Team Apparel
World Trade Drive
San Diego, CA
P: ###-###-####
F: ###-###-####
class="Address">
To Whom It May Concern,
This letter is in reference to the Revdex.com Complaint (***) filed on 2/10/Below you will find the correspondence discussing the complaint
2/12/14-*** *** called the customer and left a message requesting a call backIn addition, the following email was sent to the customer
Wed 2/12/10:AM
Revdex.com Complaint-Additional Information Needed
Emailed (customer’s email address removed)
Good Morning (customer’s name removed),
I apologize for the issues you have experienced with your order and would like to get some additional information if possibleYour complaint states that your uniforms never arrived? I would like to make sure your issue is resolved, but do need an order number to referenceYou also stated you contacted our company for a resolution but received no assistanceIf possible, can you provide me with a representative’s name that you spoke with to make sure it is addressed? If not, an approximate date would help me determine who you may have spoken withI did leave a voicemail for you however sometimes email is easier for our customers to respondIf you could please provide me the above information, I will make sure the issue is rectifiedI can be reached on email or my direct number belowI look forward to hearing from you and appreciate your time
2/12/14-Customer returned *** ***’s call and stated she did not file a Revdex.com ComplaintCustomer stated that she contacted Victory Team Apparel’s Customer Service Department on 11/26/to report damaged shell top on order ***The customer stated the shell tops were replaced with order *** and she was satisfied with the resolutionThe customer stated she did not know if a parent had filed the claim but would respond back to the complaint stating she did not file a complaint and any issues she previously had were resolvedThe customer also sent the email below:
Who do I contact to tell them we are satisfied ? I don't have an email to write bsck to for the Revdex.com since I never filed a complaint this is very weird !!
Please let me know if there are any questions or additional information neededAs stated above, the customer did have an issue which was addressed immediately by our company
Thank you,
*** ***
Customer Service & Returns Manager
Victory Team Apparel
###-###-####
Victory Team Apparel has advised the customer we will replace her customized shell tops at no costOnce the customized shell tops have been completed and received by our customer, we will send her a return label to get the shell tops back to our warehouse that do not fit her teamThe customer has been emailed with confirmation of the resolution
Thank you,
*** ***
This letter is in response to complaint # ***We have contacted the customer and resolved the customer’s complaintCampus
Teamwear offers several different promotions throughout our selling channelsOur company offers many different promotions, some only available in the catalog while others only on our webWe apologize for any misunderstanding
Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is in response to complaint #***A refund in the amount of $has been issued per the customers request to resolve the issue on 1/20/We have been unable to reach the customer to provide this information as of yet
Please let me know if you have any questions or concerns
Thank you,
*** ***
Customer Service & Returns Manager
Victory Team Apparel
800-871-ext World Trade Drive
San Diego, CA
This letter is in response to complaint # [redacted]
"MARGIN: 0in 0in 8pt" class="MsoNormal">On 12/10/14, our customer placed an order for a pair of cheer shoesOur warehouse received the shoes back for an exchange on 12/30/Unfortunately, the shoes were dirty and unable to be exchanged as they could not be put back to stockPictures were taken of the shoes and shipped back to the customer with a letter at our cost explaining the shoes were dirty and could not be exchangedOn 1/15/15, the customer inquired about the pictures and claimed the shoe was too small and were tried on but not wornThe customer was upset as she had placed a new order for the size she needed after receiving the original pair back that could not be exchangedThe customer claims the shoes were received in the condition they were shipped to herPer our Return/Exchange Policy, if there is an issue with an order that is received, claims must be filed within business days of receiving the orderOur company did not receive a complaint from the customerOur company sells new product and any returns received that cannot be put back to stock are returned to the customerOur company has tried to contact the customer to discuss the issue but have not received a responseAs a one-time courtesy, the customer can ship the shoe back to our company and a refund will be issuedIn the future, all returns/exchanges must be in new condition per our Return/Exchange Policy
This letter is in response to complaint # [redacted]. We are researching the customer’s order and reviewing sizes to determine...
the next steps that need to take place. The customer has been contacted and we are waiting for a response on how many tops are not fitting properly. We will be working with the customer to find a resolution for her and her team.
We have reached out to the customer regarding her order concerns. After we received the customer's complaint regarding her return, we informed her that we are unable to accept items that are used and not in original packaging. The customer did not contact us stating there was an issue...
with the order upon arrival. We offered the customer a new order with free shipping and $10.00 credit towards shoes to help accommodate her. We were not advised that this was unacceptable until this complaint was received. We have issued the customer an additional credit in the amount of $31.95 for the amount of the shoes she paid for. This is not our typical procedure but are doing it to hopefully resolve the customer's complaint. In the future, we ask that our customers report any order discrepancies within 5 business days of receiving an order to avoid any issues with returns and/or exchanges. Sincerely,
[redacted]
I ordered uniforms last year for a team. This year I had more cheerleaders join and needed more uniforms. The skirts are being discontinued I ordered 5 they only sent 3 never refunded me or contacted me that they didn't have them. I was going to order a different style but all they were going to do for me
was give me half off expedited shipping??? We have a game Sunday!! I said that's it? Never mind I will order else where and they didn't even care!
Our order was wrong, I called them to correct the issue. I was OVERLY nice, as I had students in my room...not that I would be rude anyway. The customer service representative was moderately rude. I said "I'm calling being nice, there's no need for this". She went to talk to the supervisor. I asked to speak with the supervisor. Mistake - possibly the rudest person I have ever met. I placed my order over the phone and they did everything in their power to make it my fault. I did not order the color they sent, I ordered Pink - it's the month of October. It was eventually resolved - but I wouldn't recommend anyone deal with them.
We apologize our customer has continued to receive our catalogs. We have requested her information be removed from our catalog mailing list. We have requested confirmation that the customer be removed from our mailing list and don't anticipate any additional catalogs being sent out once the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Im sorry but I need assurance that we will not pay any more money to correct the company's mistake. Please work with us as we have been ordering from your company for 4 years.
Regards,
[redacted]
Dear [redacted],
Response to Complaint Filed with Revdex.com
8/29/14-Customer called in and requested information on how to process a return/exchange on her order. Customer needed the items quickly and informed us she would need to place a new order and ship the items back for a...
refund.
8/30/14-Customer called in and informed Customer Service that she was filling out her return/exchange form.
9/6/14-Customer called in and informed Customer Service that her she had filled out the form and requested an exchange. The customer informed us that she know wanted to change the sizes that she had requested. The package was already in transit to our warehouse so Customer Service put a note in the account notating the discrepancy.
9/9/14-9/16/14-Customer called in requesting the status of her exchange. The package had not been received in our warehouse. The customer was upset but did not have her tracking information to view the location on the package.
9/17/14-Customer’s exchange was received in our warehouse and processed. Unfortunately, there was a system error and the customer received credit in the amount of $91.45 twice. Our company quickly identified the customer was provided additional credit and billed the customer for $91.45.
The above information confirms there were several calls from the customer regarding her exchange. Unfortunately, there were several conversations with several employees which lead to a miscommunication. The balance due ($91.45) was removed as it was an error on our part. The customer responded with the following:
Ms. *removed**, I just wanted to let you know you have an excellent employee **removed** she helped me so much! She was the only caring soul that I dealt with during my issue with the return and exchange. She was so nice. I recognized her voice as so as she answered the call. She went above and beyond helping because no one else did. She is a angel and should be promoted to supervisor. She is a very good listener and shows empathy to problems and really put forth an effort to make the customer happy. She is the true meaning of your statement that Omni Cheer is committed to giving quality customer service. She should be noticed for a job well done! Even though my order still didn't turn out like I had wanted with my exchange of the track suit (didn't send the size I really wanted), she offer to fix it by having it re-ordered once the other one was sent out. WOW! She also helped me get my money back on my card(Not A Credit- Are you kidding Me?!) anyway thank you **removed** your awesome! Good luck with your future at Omni! **removed**
The customer’s complaint has been resolved and coaching has taken place to ensure situations like these are avoided in the future.
Sincerely,
[redacted]
Customer Service & Returns Manager
I ordered from this company never got my item called with order number they sent via email and they didn't know anything about it. Called was sent to customer service ,sales and back to customer service will never order from this company.
This letter is in reference to the Revdex.com Complaint ([redacted]) filed...
on 9/11/14. Below you will find the correspondence discussing the complaint.
9/2/14-The customer sent in their shoes for an exchange. The shoe was received dirty and pictures were taken as soon the package was opened. The shoe was not re-sellable so we shipped the shoes back to the customer (at our cost) to the customer with FedEx tracking [redacted].
9/8/14-The customer called our company irate stating there was nothing wrong with the shoes and should have been exchanged. The customer was advised the shoes were dirty and could not be put back on the shelf to sell. The customer stated her daughter tried the shoes on for a short period of time and could not have dirtied the shoes that quickly. The customer was advised that pictures were taken of the shoes. The customer was informed the pictures would be reviewed and she would be contacted within 24 hours.
9/9/14-The customer was given a call back and informed the pictures confirmed the shoes were soiled on the inside of the shoe and around the ankle lining. When the customer was provided this information, she stated the shoe should be exchanged anyway. The customer became very upset, stated she would dispute the charge with her credit card, file a Revdex.com and disconnected the call.
9/15/14-After the customer filed the complaint, the customer was contacted once again. The customer did confirm she did a charge back with her credit card company and received a temporary credit. Advised the customer that our company replies to these disputed charges and the credit is typically reversed back to our company once the information is provided. Advised the customer that we have not received a charge back as of yet but as a courtesy to resolve the issue, would not respond to the claim. The customer was happy with this result and told to keep the shoes along with the credit since they could not be sold to another customer. In addition to the credit of the shoe, the customer was also refunded her original $7.00 cost in shipping as well. The customer was advised in the future to make sure their socks are clean when trying on new shoes for the first time. Customer understood and was happy with the resolution.
Please let me know if you have any questions or need additional information.
Sincerely,
[redacted]
Victory Team Apparel-Customer Service & Returns Manager
12375 World Trade Dr.
San Diego, CA
92128
800-871-0063 ext [redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company has tried to contact me and left a phone number for me to contact. I have called and left a message but was unable to get through to anyone. I am currently awaiting a call back about this issue. This is part of the initial complaint, the company does not respond to the customer in a timely matter and as a result I had to purchase something that I tried unsuccessfully to cancel.
Regards,
[redacted]
ordered cheer shoes for my daughter. When the package arrived, the shoes were too big. Went online to get instructions on how to return items. That's when I found out shoes were not returnable. They were a closeout item. Nowhere during shopping or checking out online was any notice of shoes being not returnable. Nowhere on invoice received with shipment was notice of return policy. Only after checking return policy online was I informed. Very deceitful. Will never order from company again nor will I recommend them to any friends.
This letter is in response to complaint #[redacted]. This complaint has been resolved and the customer is satisfied with the outcome of her complaint. Although customized items are not accepted for return or exchange, our company has made an exception for this customer as a one-time...
courtesy. All customized orders require an approval before they are processed which clearly states the items cannot be returned or exchanged. The approval requires the customer to review the order carefully for correct sizes, colors, quantities, style, numbers, and respond that the order is correct. The customer has acknowledged that she understands this and we have agreed to replace 24 customized jackets and 8 pairs of in-stock pants at no cost.
Thank you,
[redacted]
Customer Service & Returns Manager
###-###-####
[redacted]@omnicheer.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Received a phone call from VizioThey promised a replacement for the defective TVIt should be delivered this week or the nextThank you for your help
Regards,
*** ***
Our response to the complaint is attached.Victory Team Apparel
World Trade Drive
San Diego, CA
P: ###-###-####
F: ###-###-####
class="Address">
To Whom It May Concern,
This letter is in reference to the Revdex.com Complaint (***) filed on 2/10/Below you will find the correspondence discussing the complaint
2/12/14-*** *** called the customer and left a message requesting a call backIn addition, the following email was sent to the customer
Wed 2/12/10:AM
Revdex.com Complaint-Additional Information Needed
Emailed (customer’s email address removed)
Good Morning (customer’s name removed),
I apologize for the issues you have experienced with your order and would like to get some additional information if possibleYour complaint states that your uniforms never arrived? I would like to make sure your issue is resolved, but do need an order number to referenceYou also stated you contacted our company for a resolution but received no assistanceIf possible, can you provide me with a representative’s name that you spoke with to make sure it is addressed? If not, an approximate date would help me determine who you may have spoken withI did leave a voicemail for you however sometimes email is easier for our customers to respondIf you could please provide me the above information, I will make sure the issue is rectifiedI can be reached on email or my direct number belowI look forward to hearing from you and appreciate your time
2/12/14-Customer returned *** ***’s call and stated she did not file a Revdex.com ComplaintCustomer stated that she contacted Victory Team Apparel’s Customer Service Department on 11/26/to report damaged shell top on order ***The customer stated the shell tops were replaced with order *** and she was satisfied with the resolutionThe customer stated she did not know if a parent had filed the claim but would respond back to the complaint stating she did not file a complaint and any issues she previously had were resolvedThe customer also sent the email below:
Who do I contact to tell them we are satisfied ? I don't have an email to write bsck to for the Revdex.com since I never filed a complaint this is very weird !!
Please let me know if there are any questions or additional information neededAs stated above, the customer did have an issue which was addressed immediately by our company
Thank you,
*** ***
Customer Service & Returns Manager
Victory Team Apparel
###-###-####
Victory Team Apparel has advised the customer we will replace her customized shell tops at no costOnce the customized shell tops have been completed and received by our customer, we will send her a return label to get the shell tops back to our warehouse that do not fit her teamThe customer has been emailed with confirmation of the resolution
Thank you,
*** ***
This letter is in response to complaint # ***We have contacted the customer and resolved the customer’s complaintCampus
Teamwear offers several different promotions throughout our selling channelsOur company offers many different promotions, some only available in the catalog while others only on our webWe apologize for any misunderstanding
Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is in response to complaint #***A refund in the amount of $has been issued per the customers request to resolve the issue on 1/20/We have been unable to reach the customer to provide this information as of yet
Please let me know if you have any questions or concerns
Thank you,
*** ***
Customer Service & Returns Manager
Victory Team Apparel
800-871-ext World Trade Drive
San Diego, CA
This letter is in response to complaint # [redacted]
"MARGIN: 0in 0in 8pt" class="MsoNormal">On 12/10/14, our customer placed an order for a pair of cheer shoesOur warehouse received the shoes back for an exchange on 12/30/Unfortunately, the shoes were dirty and unable to be exchanged as they could not be put back to stockPictures were taken of the shoes and shipped back to the customer with a letter at our cost explaining the shoes were dirty and could not be exchangedOn 1/15/15, the customer inquired about the pictures and claimed the shoe was too small and were tried on but not wornThe customer was upset as she had placed a new order for the size she needed after receiving the original pair back that could not be exchangedThe customer claims the shoes were received in the condition they were shipped to herPer our Return/Exchange Policy, if there is an issue with an order that is received, claims must be filed within business days of receiving the orderOur company did not receive a complaint from the customerOur company sells new product and any returns received that cannot be put back to stock are returned to the customerOur company has tried to contact the customer to discuss the issue but have not received a responseAs a one-time courtesy, the customer can ship the shoe back to our company and a refund will be issuedIn the future, all returns/exchanges must be in new condition per our Return/Exchange Policy
This letter is in response to complaint # [redacted]. We are researching the customer’s order and reviewing sizes to determine...
the next steps that need to take place. The customer has been contacted and we are waiting for a response on how many tops are not fitting properly. We will be working with the customer to find a resolution for her and her team.
We have reached out to the customer regarding her order concerns. After we received the customer's complaint regarding her return, we informed her that we are unable to accept items that are used and not in original packaging. The customer did not contact us stating there was an issue...
with the order upon arrival. We offered the customer a new order with free shipping and $10.00 credit towards shoes to help accommodate her. We were not advised that this was unacceptable until this complaint was received. We have issued the customer an additional credit in the amount of $31.95 for the amount of the shoes she paid for. This is not our typical procedure but are doing it to hopefully resolve the customer's complaint. In the future, we ask that our customers report any order discrepancies within 5 business days of receiving an order to avoid any issues with returns and/or exchanges. Sincerely,
[redacted]
I ordered uniforms last year for a team. This year I had more cheerleaders join and needed more uniforms. The skirts are being discontinued I ordered 5 they only sent 3 never refunded me or contacted me that they didn't have them. I was going to order a different style but all they were going to do for me
was give me half off expedited shipping??? We have a game Sunday!! I said that's it? Never mind I will order else where and they didn't even care!
Our order was wrong, I called them to correct the issue. I was OVERLY nice, as I had students in my room...not that I would be rude anyway. The customer service representative was moderately rude. I said "I'm calling being nice, there's no need for this". She went to talk to the supervisor. I asked to speak with the supervisor. Mistake - possibly the rudest person I have ever met. I placed my order over the phone and they did everything in their power to make it my fault. I did not order the color they sent, I ordered Pink - it's the month of October. It was eventually resolved - but I wouldn't recommend anyone deal with them.
We apologize our customer has continued to receive our catalogs. We have requested her information be removed from our catalog mailing list. We have requested confirmation that the customer be removed from our mailing list and don't anticipate any additional catalogs being sent out once the...
confirmation is received.
Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Im sorry but I need assurance that we will not pay any more money to correct the company's mistake. Please work with us as we have been ordering from your company for 4 years.
Regards,
[redacted]
Dear [redacted],
Response to Complaint Filed with Revdex.com
8/29/14-Customer called in and requested information on how to process a return/exchange on her order. Customer needed the items quickly and informed us she would need to place a new order and ship the items back for a...
refund.
8/30/14-Customer called in and informed Customer Service that she was filling out her return/exchange form.
9/6/14-Customer called in and informed Customer Service that her she had filled out the form and requested an exchange. The customer informed us that she know wanted to change the sizes that she had requested. The package was already in transit to our warehouse so Customer Service put a note in the account notating the discrepancy.
9/9/14-9/16/14-Customer called in requesting the status of her exchange. The package had not been received in our warehouse. The customer was upset but did not have her tracking information to view the location on the package.
9/17/14-Customer’s exchange was received in our warehouse and processed. Unfortunately, there was a system error and the customer received credit in the amount of $91.45 twice. Our company quickly identified the customer was provided additional credit and billed the customer for $91.45.
The above information confirms there were several calls from the customer regarding her exchange. Unfortunately, there were several conversations with several employees which lead to a miscommunication. The balance due ($91.45) was removed as it was an error on our part. The customer responded with the following:
Ms. *removed**, I just wanted to let you know you have an excellent employee **removed** she helped me so much! She was the only caring soul that I dealt with during my issue with the return and exchange. She was so nice. I recognized her voice as so as she answered the call. She went above and beyond helping because no one else did. She is a angel and should be promoted to supervisor. She is a very good listener and shows empathy to problems and really put forth an effort to make the customer happy. She is the true meaning of your statement that Omni Cheer is committed to giving quality customer service. She should be noticed for a job well done! Even though my order still didn't turn out like I had wanted with my exchange of the track suit (didn't send the size I really wanted), she offer to fix it by having it re-ordered once the other one was sent out. WOW! She also helped me get my money back on my card(Not A Credit- Are you kidding Me?!) anyway thank you **removed** your awesome! Good luck with your future at Omni! **removed**
The customer’s complaint has been resolved and coaching has taken place to ensure situations like these are avoided in the future.
Sincerely,
[redacted]
Customer Service & Returns Manager
I ordered from this company never got my item called with order number they sent via email and they didn't know anything about it. Called was sent to customer service ,sales and back to customer service will never order from this company.
To Whom It May Concern,
This letter is in reference to the Revdex.com Complaint ([redacted]) filed...
on 9/11/14. Below you will find the correspondence discussing the complaint.
9/2/14-The customer sent in their shoes for an exchange. The shoe was received dirty and pictures were taken as soon the package was opened. The shoe was not re-sellable so we shipped the shoes back to the customer (at our cost) to the customer with FedEx tracking [redacted].
9/8/14-The customer called our company irate stating there was nothing wrong with the shoes and should have been exchanged. The customer was advised the shoes were dirty and could not be put back on the shelf to sell. The customer stated her daughter tried the shoes on for a short period of time and could not have dirtied the shoes that quickly. The customer was advised that pictures were taken of the shoes. The customer was informed the pictures would be reviewed and she would be contacted within 24 hours.
9/9/14-The customer was given a call back and informed the pictures confirmed the shoes were soiled on the inside of the shoe and around the ankle lining. When the customer was provided this information, she stated the shoe should be exchanged anyway. The customer became very upset, stated she would dispute the charge with her credit card, file a Revdex.com and disconnected the call.
9/15/14-After the customer filed the complaint, the customer was contacted once again. The customer did confirm she did a charge back with her credit card company and received a temporary credit. Advised the customer that our company replies to these disputed charges and the credit is typically reversed back to our company once the information is provided. Advised the customer that we have not received a charge back as of yet but as a courtesy to resolve the issue, would not respond to the claim. The customer was happy with this result and told to keep the shoes along with the credit since they could not be sold to another customer. In addition to the credit of the shoe, the customer was also refunded her original $7.00 cost in shipping as well. The customer was advised in the future to make sure their socks are clean when trying on new shoes for the first time. Customer understood and was happy with the resolution.
Please let me know if you have any questions or need additional information.
Sincerely,
[redacted]
Victory Team Apparel-Customer Service & Returns Manager
12375 World Trade Dr.
San Diego, CA
92128
800-871-0063 ext [redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company has tried to contact me and left a phone number for me to contact. I have called and left a message but was unable to get through to anyone. I am currently awaiting a call back about this issue. This is part of the initial complaint, the company does not respond to the customer in a timely matter and as a result I had to purchase something that I tried unsuccessfully to cancel.
Regards,
[redacted]
ordered cheer shoes for my daughter. When the package arrived, the shoes were too big. Went online to get instructions on how to return items. That's when I found out shoes were not returnable. They were a closeout item. Nowhere during shopping or checking out online was any notice of shoes being not returnable. Nowhere on invoice received with shipment was notice of return policy. Only after checking return policy online was I informed. Very deceitful. Will never order from company again nor will I recommend them to any friends.
This letter is in response to complaint #[redacted]. This complaint has been resolved and the customer is satisfied with the outcome of her complaint. Although customized items are not accepted for return or exchange, our company has made an exception for this customer as a one-time...
courtesy. All customized orders require an approval before they are processed which clearly states the items cannot be returned or exchanged. The approval requires the customer to review the order carefully for correct sizes, colors, quantities, style, numbers, and respond that the order is correct. The customer has acknowledged that she understands this and we have agreed to replace 24 customized jackets and 8 pairs of in-stock pants at no cost.
Thank you,
[redacted]
Customer Service & Returns Manager
###-###-####
[redacted]@omnicheer.com