Vida Mae Salon & Day Spa

*** *** *** *** *** ***
Dear *** ***,
I thank you for bringing this complaint to my attention and I hope that my response submitted below adequately addresses the concerns raised by this customer
As I understand her concerns, there
are three issues to be addressed: first there is the question of discounting for the services that were rendered, second the definition of services rendered, and, last, the question of satisfaction with the services rendered
In regard to her concern about not discounting the cost of the services provided: We had discussed in advance that she wished to have a haircut which normally includes a washShe advised that she had washed her own hair and had also brought her own hair spray, but did not ask about a discount for eitherIf she had done so, I would have informed her that I do not discount for customers pre-washing their own hair, or for bringing their own hair products. In terms of clarity of services, she requested a trim vsa full haircut but there was no discussion of a price differential for a smaller cutThe posted price list states the price for a haircutThere is no separate line for a trim because they are one and the same
As regards the customer’s dissatisfaction, in my fifty years plus of professional experience, I have learned over that time that it is not always possible to please everyoneI do recall spending an extended period of time working with this customer trying to accommodate her wishesAt the conclusion of her appointment she seemed to be satisfied with my services and even added a $tipI only became aware that there was a problem when I received the letter of complaint from the Revdex.com
The customer stated a desired settlement of a full refundI do my best to make sure that my customers are pleased with the results of any service at my salon and will always work with them to resolve any concerns that may ariseSince this customer was not satisfied with the results of my services provided I will gladly refund her $tip but she is responsible for cost of the services provided
Respectfully,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,Dear *** ***:
Her response was what I expected. Ms*** *** *** is a very nice old lady that doesn't follow direction or remember one visit from the first visit and I she asked me the same question agian. I do want my tip of $returned and I only pray that no one else requests an up-to-date hair style when they have an appointment with her, because they won't get it or they will have to show her pictures in hopes *** *** *** will understand what her client wants. God Bless her!
When will I get my refund of $10.00?
Thank you for all your help

[redacted]
 Dear [redacted],
I thank you for bringing this complaint to my attention and I hope that my response submitted below adequately addresses the concerns raised by this customer.
As I understand her concerns, there are three issues to be...

addressed: first there is the question of discounting for the services that were rendered, second the definition of services rendered, and, last, the question of satisfaction with the services rendered.
In regard to her concern about not discounting the cost of the services provided: We had discussed in advance that she wished to have a haircut which normally includes a wash. She advised that she had washed her own hair and had also brought her own hair spray, but did not ask about a discount for either. If she had done so, I would have informed her that I do not discount for customers pre-washing their own hair, or for bringing their own hair products. In terms of clarity of services, she requested a trim vs. a full haircut but there was no discussion of a price differential for a smaller cut. The posted price list states the price for a haircut. There is no separate line for a trim because they are one and the same.
As regards the customer’s dissatisfaction, in my fifty years plus of professional experience, I have learned over that time that it is not always possible to please everyone. I do recall spending an extended period of time working with this customer trying to accommodate her wishes. At the conclusion of her appointment she seemed to be satisfied with my services and even added a $10 tip. I only became aware that there was a problem when I received the letter of complaint from the Revdex.com.
The customer stated a desired settlement of a full refund. I do my best to make sure that my customers are pleased with the results of any service at my salon and will always work with them to resolve any concerns that may arise. Since this customer was not satisfied with the results of my services provided I will gladly refund her $10 tip but she is responsible for cost of the services provided.
Respectfully,
[redacted]

 Dear [redacted],

I thank you for bringing this complaint to my attention and I hope that my response submitted below adequately addresses the concerns raised by this customer.

As I understand her concerns, there...

are three issues to be addressed: first there is the question of discounting for the services that were rendered, second the definition of services rendered, and, last, the question of satisfaction with the services rendered.

In regard to her concern about not discounting the cost of the services provided: We had discussed in advance that she wished to have a haircut which normally includes a wash. She advised that she had washed her own hair and had also brought her own hair spray, but did not ask about a discount for either. If she had done so, I would have informed her that I do not discount for customers pre-washing their own hair, or for bringing their own hair products. In terms of clarity of services, she requested a trim vs. a full haircut but there was no discussion of a price differential for a smaller cut. The posted price list states the price for a haircut. There is no separate line for a trim because they are one and the same.

As regards the customer’s dissatisfaction, in my fifty years plus of professional experience, I have learned over that time that it is not always possible to please everyone. I do recall spending an extended period of time working with this customer trying to accommodate her wishes. At the conclusion of her appointment she seemed to be satisfied with my services and even added a $10 tip. I only became aware that there was a problem when I received the letter of complaint from the Revdex.com.

The customer stated a desired settlement of a full refund. I do my best to make sure that my customers are pleased with the results of any service at my salon and will always work with them to resolve any concerns that may arise. Since this customer was not satisfied with the results of my services provided I will gladly refund her $10 tip but she is responsible for cost of the services provided.

Respectfully,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,Dear [redacted]:

Her response was what I expected.  Ms. [redacted] is a very nice old lady that doesn't follow direction or remember one visit from the first visit and I she asked me the same question agian.  I do want my tip of $10.00 returned and I only pray that no one else requests an up-to-date hair style when they have an appointment with her, because they won't get it or they will have to show her pictures in hopes [redacted] will understand what her client wants.  God Bless her!

When will I get my refund of $10.00?

Thank you for all your help.

Review: My first appt. with [redacted] was on Thursday July 3, 2014 at 1:00pm and she told me she charges $23.00 for a wash and style. I wash my own hair and not discound was mentioned by her at all. I even came in the day before to show her how my hair was to look and I asked her three time do you know how to tess or backcomb...YES I DO!. I was not statified at all and my hair look like crap, but I thought it was her first time doing my hair, so give her a chance.My second appt. with [redacted] was Friday July 11, 2014 at 1:00pm. I had asked for a trim (NOT a full hair cut) she acknowdged that she understood and of course this women has no idea what a trim is. I was beyond upset! I brought my own hair spray, had washed my hair. I told her very clearly that she needed to put heavy gel on my hair so it would take the iron curl and it would be easier to tess. None of these things were done like you would expect from a women who has been in business for 100's of years. This [redacted] is not a professional hair stylist who knows with one look what she needs to do and perform her service. I had to tell her several times it's not tessed high enough and the curls were so soft and I knew my hair won't stay and she does not know how to tess or backcomb at all and most of the time I had to help her with my hair. My frustration was so overwhelming I almost bursted into tears. She charged me $46.00 for her service and I asked her why? I asked for a trim over the phone and when I sat down in your chair. [redacted] "siad I don't know what a trim is". How clever this women is to try and con me and she refused to give me my money back of $23.00 because of a horrible hair cut and a hair stlye that looked like crap. She's very sharp on playing on my words and never once did she say I'd be happy to refund you the full amount, I would like my customer's happy. NO NO NO that women knows how to play on her customers. Thank you,Desired Settlement: I was going to be happy with the $23.00 refund, but after speaking with this non-professonal person. I want the fully amount of $46.00 back from check 5002 dated July 11, 2014 and she can keep the $10.00 tip. I did try calling her again and of course she play the incessant role and never answered me.I'm a young 71 year old women who dresses well and looks sharp. So I expect a well groomed hair stlye to go with who I am. Thank you,

Business

Response:

[redacted]

Dear [redacted],

I thank you for bringing this complaint to my attention and I hope that my response submitted below adequately addresses the concerns raised by this customer.

As I understand her concerns, there are three issues to be addressed: first there is the question of discounting for the services that were rendered, second the definition of services rendered, and, last, the question of satisfaction with the services rendered.

In regard to her concern about not discounting the cost of the services provided: We had discussed in advance that she wished to have a haircut which normally includes a wash. She advised that she had washed her own hair and had also brought her own hair spray, but did not ask about a discount for either. If she had done so, I would have informed her that I do not discount for customers pre-washing their own hair, or for bringing their own hair products. In terms of clarity of services, she requested a trim vs. a full haircut but there was no discussion of a price differential for a smaller cut. The posted price list states the price for a haircut. There is no separate line for a trim because they are one and the same.

As regards the customer’s dissatisfaction, in my fifty years plus of professional experience, I have learned over that time that it is not always possible to please everyone. I do recall spending an extended period of time working with this customer trying to accommodate her wishes. At the conclusion of her appointment she seemed to be satisfied with my services and even added a $10 tip. I only became aware that there was a problem when I received the letter of complaint from the Revdex.com.

The customer stated a desired settlement of a full refund. I do my best to make sure that my customers are pleased with the results of any service at my salon and will always work with them to resolve any concerns that may arise. Since this customer was not satisfied with the results of my services provided I will gladly refund her $10 tip but she is responsible for cost of the services provided.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,Dear [redacted]:

Her response was what I expected. Ms. [redacted] is a very nice old lady that doesn't follow direction or remember one visit from the first visit and I she asked me the same question agian. I do want my tip of $10.00 returned and I only pray that no one else requests an up-to-date hair style when they have an appointment with her, because they won't get it or they will have to show her pictures in hopes [redacted] will understand what her client wants. God Bless her!

When will I get my refund of $10.00?

Thank you for all your help.