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Vidangel Reviews (6)

VidAngel is not necessary. Here's why--
When I watched the VidAngel commercial, it seemed promising. All children's movies these days are corrupt and need censorship, so I gave the app a try and hooked it up to my TV. My family was skeptical, but I wanted to give it the benefit of the doubt. Lemme just say, it was a still-horrible experience in my opinion. How can I explain this as short as possible... Gladiator, Dexter, The Man From Toronto, rated R movies. When it comes to adult movies, especially TV-MA and R, you cannot take out all that; that's literally the whole movie if you do--nothing will make sense. I tested it out and filtered out everything to get the full package.

First, I watched The Man From Toronto. Again, I filtered out everything, but it still left LOTS of inappropriate scenes. For example, the first scene was when the Toronto dude came to torture the man for information. I was expecting for VidAngel to block out the part when he spoke of how he was going to gruesomely mutilate the man, but THEY DID NOT TAKE THAT OUT OR MUTE IT. You can't take out violence and all that from adult movies and adult shows because that's literally the reason for the creation of the movie; that's the whole story. Then I watched Gladiator with all filters on...the whole fight scene was pointless, I couldn't even finish it because all I seen was swords thrown, arrows shot in the sky, a man yelling in the background, men screaming... what is that? All they did was scream, then all of a sudden, someone ended up having the victory. Children don't need to watch these movies and TV series anyway, so why is it even an option? It's easier to edit out and mute scenes from actual G and PG rated cartoons because they don't have sex, gory, violence, and violent main plot points, so it's literally a no-brainer, okay? But yet again, VidAngel still doesn't edit properly. I watched one more movie with all filters on and that was the new movie Sing 2, which is PG. Under the "Objectionable/Disturbing/Scary" tab for the movie filters, it does not list what the porcupine girl was singing at her mosh pit or whatever it was. "Off with your head!" is what she was screaming in the mic several times, and they let the whole song play. What a shame.

What difference does censoring these movies make if ya'll are still letting things slide? There's absolutely zero point for this. I heard VidAngel nearly got sued or something because companies didn't like their movies being altered since it's copyrighted, so if that's the case, just stop this. If you can't follow through with this since the entire purpose of VidAngel is to help children, then don't. Take. Out. Everything since the claim is that this is "for children" and do only children's movies, not ones for adults. It's not right in my perspective. Keep the movies and shows how they are and simply work with it from there, because if taking out everything properly is not possible, there is no point in "protecting". It's as simple as that.

To Whom it May Concern,Providing great service is very important to usWe take great care to make sure our customers understand how to use our service and avoid potential confusion This customer did not read our posted no-refunds policy for prepaid credits purchasesI have attached the policy as it is currently posted on our credit purchase pageThe terms are clearly stated and placed prominently on the page This is not a case of dishonesty as the customer has asserted, but a simple misunderstanding on his partIn response to this complaint we have taken measures to make this policy even more clearNotices of the non-refundable credit will now be placed on three separate screens before our customers will be able to complete their final purchaseWe have also issued a courtesy refund to this customer ( [redacted] ) of his remaining purchased balanceThank youPlease let us know if you have any further questions or concerns

Revdex.com: I am now getting these messagesIt looks like the card was a prepaid visa card that I had on fileThe refund went to that card, and I no longer have the cardBut thanks anyways Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi ***, Thank you for contacting usHere is our response: The customer submitted a request on 1/26/to have their credit deposit refundedWhen they did so, two things happened:A box appeared letting the customer know their refund request was successfully submitted and that refunds can take 7-days for credit card companies to processAn automatic response was sent from us to the customer letting them know the current situation with our company and asking them to CONFIRM their decision to have their credit deposit refunded The customer did not respond to the request to confirm their refund requestInstead they created a new refund request on 2/13/which generated another automatic replySince this new request generated a brand new service ticket we were unable to link the second request as confirmation of the first requestWe have since contacted the customer and notified them that their credit refund has been processed As a further measure, to ensure this does not happen to future customers, we have also clarified the Refund Request Confirmation Box wording to direct customers to their inbox for a message from our customer support team

Due to updates on our site, cancellation and refunds requests were not automatedWe have apologized for the inconvenience and contacted the customer to inform them that we have processed their cancellation and refunds requests We are also working on finishing updates to our site to make this process more simple going forward

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