We have investigated Ms. [redacted]’s complaint and make thefollowing response:First, we have no record of receiving a letter from Ms. [redacted] on 9-24-2015.We do acknowledge receiving a letter on August 24, 2015. This letter was the first communication we had ever received from her and it stated...
that if we were agreeable to her terms, she was willing to pay the debt in exchange for deletion from credit reporting. There was no mention in this letter that the debt was disputed, that she wanted validation of the debt, or any of the other issues raised in this complaint. The letter clearly said that “if" you agree to these terms” that we should send a response. As we were not agreeable to the terms under which payment was offered, no response was made. I also reviewed our internal records and the activity reports we receive directly from the credit reporting agencies and found no record of receiving a dispute notification on this account at any time in the past.However, in the process of reviewing her file, we saw that the account was due to drop from credit reporting in a couple of months anyway so we decided to go ahead and have it deleted. The deletion was reported on 8-31-15 to [redacted], [redacted] and [redacted]. As no information was provided about the date the credit reports were generated, it is possible that the deletions had not been completed at the time. Please note we’ve been told to allow 30 days for updates on credit files to be completed. To help assure the deletion is completed, I will also file a manual deletion request. If there are any further issues, Ms. [redacted] will need to provide us with a copy of the credit report in question so we can open an investigation with the credit bureau to find out why the deletion was not done.Thank you,Dana O[redacted]ManagerBonded Adjusting Service
We have investigated Ms. [redacted]’s complaint and make thefollowing response:First, we have no record of receiving a letter from Ms. [redacted] on 9-24-2015.We do acknowledge receiving a letter on August 24, 2015. This letter was the first communication we had ever received from her and it stated...
that if we were agreeable to her terms, she was willing to pay the debt in exchange for deletion from credit reporting. There was no mention in this letter that the debt was disputed, that she wanted validation of the debt, or any of the other issues raised in this complaint. The letter clearly said that “if" you agree to these terms” that we should send a response. As we were not agreeable to the terms under which payment was offered, no response was made. I also reviewed our internal records and the activity reports we receive directly from the credit reporting agencies and found no record of receiving a dispute notification on this account at any time in the past.However, in the process of reviewing her file, we saw that the account was due to drop from credit reporting in a couple of months anyway so we decided to go ahead and have it deleted. The deletion was reported on 8-31-15 to [redacted], [redacted] and [redacted]. As no information was provided about the date the credit reports were generated, it is possible that the deletions had not been completed at the time. Please note we’ve been told to allow 30 days for updates on credit files to be completed. To help assure the deletion is completed, I will also file a manual deletion request. If there are any further issues, Ms. [redacted] will need to provide us with a copy of the credit report in question so we can open an investigation with the credit bureau to find out why the deletion was not done.Thank you,Dana O[redacted]ManagerBonded Adjusting Service
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]