Video Experts Inc.

Honor Health Patient Financial contacted *** who was able to verify the check number that was sent with the EOB which had multiple patients attached to itThe co-pay that was sent along with it from the HRA was posted to another account In the notes, it appears as if someone was in the
process of having this corrected on 11/04/but it was never completedThe account has now been placed in a work que to have the money transferred to cause a credit balance that will be refunded to the patientThe estimated time for this process is about a week and then another 2-weeks for the check to be mailed

Per our patient financial services, the hospital account was not sent to collections.According to the physician billing office, there was a system error---only one statement was sent to the patient. The account was removed from collections 3/20/2015. They emailed high priority to...

advise removal and update.  Physician billing sent out a posted-in-error letter, with an apology, to the patient; as well as to the Revdex.com.