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Video Memories

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Video Memories Reviews (2)

In response to *** ***'s complaint regarding his ***, our Service Manger, MrWilliam R***, reached out to him again yesterday and asked that he bring the car back to our Nissan Certified Body Shop, ***'s, to have it reinspected. MrR*** will meet *** *** at the
body shop and is working with Nissan Motors to have this covered as a "good will" as the vehicle is out of warranty.I believe *** ***'s matter will be in good hands with MrR***. Please have the customer contact me if he shoud need futher assistance.Regards,Judy S*Controller

02/07/2017On 02/03/2017, Colonial Nissan was made aware of a complaint via the Revdex.com, assigned ID [redacted]. The complaint was issued on behalf of [redacted], as she states her previous vehicle was not paid off per her signed contractual agreement. The desired outcome [redacted]...

[redacted] wishes for is to have the payoff made in full and for a correction to her credit report be made regarding this recently reported delinquency. Since the time her complaint was made to the writing of this response, a check has already been sent to [redacted] (her previous finance company) for the full payoff amount. Colonial Nissan requires the title to this vehicle and always had the intention of paying the account in full once her current loan funded with the new lender, per our standard operating procedure. In addition to the check, a letter has been sent to [redacted]., asking them to remove the most recent reported derogatory payment as the vehicle was in our possession during this time. Colonial Nissan strives for 100 percent customer satisfaction and regretsthis matter escalated due to timing circumstances out of our control. We would ask [redacted] to contact us in the future, should there be any further issues arising from this unfortunate turn of events.Tom S.

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Address: 322 S Patterson Blvd, Dayton, Ohio, United States, 45402

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