Video Pro Productions stated they never send any programs unless it is requested by the customer. In this particular situation, a program was ordered by [redacted] and delivered to them on June 17, 2014. The person who ordered the program left the...
facility and on July 2, 2014, the customer requested to know who signed for the program. On July 8, 2014, Video Pro Productions contacted UPS and found out that [redacted] signed for the programs at 9:52 am. ?The customer indicated they have set up with [redacted] that if no one is available to sign for packages, [redacted] will sign for them as [redacted]. Video Pro Productions told the customer to locate the programs and send them back for the refund. Video Pro Productions has never received the programs back. They are more than happy to clear the account if the programs are returned and are even willing to send for [redacted] to get them. If the customer is unable to locate the programs, Video Pro Productions is willing to accept 1/2 of the $603 owed for the 3 programs that were delivered. In the past, this customer has previewed and purchased 5 programs. 3 of the programs were returned under their 45 day free preview so they are aware of the policy.
Video Pro Productions stated they never send any programs unless it is requested by the customer. In this particular situation, a program was ordered by [redacted] and delivered to them on June 17, 2014. The person who ordered the program left the...
facility and on July 2, 2014, the customer requested to know who signed for the program. On July 8, 2014, Video Pro Productions contacted UPS and found out that [redacted] signed for the programs at 9:52 am. ?The customer indicated they have set up with [redacted] that if no one is available to sign for packages, [redacted] will sign for them as [redacted]. Video Pro Productions told the customer to locate the programs and send them back for the refund. Video Pro Productions has never received the programs back. They are more than happy to clear the account if the programs are returned and are even willing to send for [redacted] to get them. If the customer is unable to locate the programs, Video Pro Productions is willing to accept 1/2 of the $603 owed for the 3 programs that were delivered. In the past, this customer has previewed and purchased 5 programs. 3 of the programs were returned under their 45 day free preview so they are aware of the policy.