Video Scout LLC

We made the edits they requested. They still were not happy. They discontinued their subscription.They didn't even pay fir the video production we offered the dollar coverage FREE and they are complaining.The camera crew may not have gotten a lot of footage because we are scouts, NOT
A VIDEO COMPANY.We scout players and produce reports. The dollars is just the two months they paid at each to accessthe site and SCOUTING REPORTS which there is already content and reports on despite the length of the film.This woman is unreasonable. The young man is on our list of TOP PROSPECTS we have seen in the country andwas prepared to work with them to gather content on him a number of other ways but she thinks she bought a video. Again, they did nnot even pay for that days coverage. There is nothing for me to do as I have spoke with the father and the daughter.The father was niceThe daughter stepped in like a tyrant after my scouting conversations with the father with some kindof cause to make her feel important I suppose without any information. So now the young man will not be scoutedor included on our list to college coaches because they think they bought a video and expect coverage from *** or *** ***We do not need to cover, nor see everything. We are scouts and form opinions without seeing everything. That's what we do.Different cameramen use different cameras so as far as quality, one camera may be standard def and another may be hi def.We don't care, the coaches we produce reports for don't care. They should be grateful that he was scouted and we did it at NO CHARGEinstead of complaining about the quality of the film or how much content there was. Our editing department made all the chargesto take the players out of film that did not belongTheir subscription has been cancelled because they are unreasonable.Contacting you is further proofThere is nothing to resolve

We do require a day notice to cancel a subscriptionPeople call and expect to be cancelled and not charged immediately even if the billing cycle is a day or two away. We do try our best to get back people as soon as possible. *** *** subscription was cancelled in a timely
manner and received no further chargesAs he stated, he contacted his credit card company for a charge backHe should be satisfied as we never win disputes and the credit card companies always side with the cardholder resulting in an additional $dollar fee that we have to pay our merchant provider. This should be resolved

We do require a 30 day notice to cancel a subscription. People call and expect to be cancelled and not charged immediately even if the billing cycle is a day or two away.  We do try our best to get back people as soon as possible.  [redacted] subscription was cancelled in a timely...

manner and received no further charges. As he stated, he contacted his credit card company for a charge back. He should be satisfied as we never win disputes and the credit card companies always side with the cardholder resulting in an additional $40 dollar fee that we have to pay our merchant provider.  This should be resolved.