Video Warehouse Inc

We apologize for the customer's inconvenience, however, the Unicorn was on backorder until 6/*/ The customer was not charged for the order until it was shipped on 6/*/ The tracking number is *** and shows it was delivered 6/*/16. Again we apologize for
the delay and customer's inconvenience

We apologize again for the customer's inconvenience and disappointment.If the customer changes his mind, we will be happy to alter the order and ship expedited an no additional cost

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory as long as both items are received by me no later than 09/**/ At that time this will be satisfactory to me and the matter will have been resolved If I do not receive both flipazoos by 09/**/17, I will reopen this complaint
Sincerely,
*** ***

Complaint# *** There seems to have been a misunderstanding about the intended function of the items purchasedThe customer called the store the same evening the items were purchased stating he felt as if he had "been robbed" but did not at any time state that the product was defective simply
that he was dis-satisfiedThe customer asserted that we should "make this right" but would not respond to how we could accomplish thisAt no time did I state "Good luck" I do not know what this is in reference toWe absolutely do not sell used products and it is never our intention to sell a defective productThere is signage in the store by the register encouraging customers to test products before purchase as it is our intention for all customers to be fully satisfied with their purchasesWe are sorry for the misunderstanding a total refund in the requested amount of $has been issued 10/05/

We apologize for the delay the customer experienced in shipping their order.The order has shipped and the fed ex smartpost tracking number is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved. Payment through PayPal should be  released soon.
Sincerely,
[redacted]

We apologize for the customer's inconvenience.  We do not show any record of an order for this customer.We suggest he contact his credit card company, they will supply him with the telephone number for the company that charged him for the Zippy Sack order.

We apologize for the customer's inconvenience.  The order will ship tomorrow and the customer will receive in time for her daughters birthday.

We apologize for the delay in shipping this order.The tracking number for this customer's order is [redacted]

We apologize for the customer's inconvenience.  We understand the customer's frustration,  however, after she updated the items to those in stock, her credit card payment was declined, therefore, the order was not shipped.We called to secure another form of payment with no success....

 If we hear back today, we can guarantee delivery in time for Christmas.

We apologize for the customer's inconvenience.  We have no record of any orders or emails from the customer.We would need a copy of the confirmation email and if she could include a copy of the email she sent to customer service, this would greatly assist us in helping with her issue.

We apologize for the customer's inconvenience, however, our records show that we have not processed or charged for this order due to insufficient inventory being available.The customer may have had a temporary hold for the funds that would have been released when we were unable to complete the...

order.Again, we apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me , I have contacted my bank who has stated that the return was sent to [redacted] so I am just waiting for it to post to my [redacted] account. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have issued a credit for the full amount of this order. Please advise the customer to write "refused" on the package and drop it off at the post office so that the product is returned to us. The credit was actually issued on 5/**/15 by customer service, and will process in 3-5 days.

We apologize for the customer's inconvenience.  We have issued a full refund through paypal.

We apologize for the customer's inconvenience.  The first representative was unable to locate the order due to the name on the order being [redacted].  We have a order for 2 items which are out of stock.We attempted to contact the customer to change the order so she will receive it by...

Christmas.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First off, no one ever tried to contact me. If they called, no message was left, no email was sent. Secondly, I paid through [redacted], not a credit card. There has been a temporary authorization on my account since Nov. [redacted]. So it was NOT declined. I have attached proof of that! Third, I am not the only person with this problem. Look at the most recent reviews on the website! This is a case of a company not being able to provide any sort of customer service or fulfill orders.  Thanks but not thanks. I already found other options for Christmas (3 days before!). 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]