Video Warehouse

We apologize for the delay the customer experienced in shipping their order.The order has shipped and the fed ex smartpost tracking number is [redacted]

We apologize for the customer's inconvenience We understand the customer's frustration, however, after she updated the items to those in stock, her credit card payment was declined, therefore, the order was not shipped.We called to secure another form of payment with no success If we hear back today, we can guarantee delivery in time for Christmas

We apologize for the customer's inconvenience The first representative was unable to locate the order due to the name on the order being [redacted] *** We have a order for items which are out of stock.We attempted to contact the customer to change the order so she will receive it by Christmas

We apologize for the customer's inconvenience We do not show any record of an order for this customer.We suggest he contact his credit card company, they will supply him with the telephone number for the company that charged him for the Zippy Sack order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPayment through PayPal should be released soon Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First off, no one ever tried to contact meIf they called, no message was left, no email was sentSecondly, I paid through [redacted] , not a credit cardThere has been a temporary authorization on my account since Nov***So it was NOT declinedI have attached proof of that! Third, I am not the only person with this problemLook at the most recent reviews on the website! This is a case of a company not being able to provide any sort of customer service or fulfill orders Thanks but not thanksI already found other options for Christmas (days before!) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for the delay in shipping this order.The tracking number for this customer's order is [redacted]

We apologize for the customer's inconvenience, however, our records show that we have not processed or charged for this order due to insufficient inventory being available.The customer may have had a temporary hold for the funds that would have been released when we were unable to complete the order.Again, we apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We apologize for the customer's inconvenience We have no record of any orders or emails from the customer.We would need a copy of the confirmation email and if she could include a copy of the email she sent to customer service, this would greatly assist us in helping with her issue

We apologize for the customer's inconvenience We have issued a full refund through paypal