Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Mrs [redacted] received an estimate on March 11, to move her sqfthome During the estimate, the estimator went through each room with her She was given an estimate based on the items she wanted us to move On move day, April 25, 2015, the crew showed to the home to start the move Following their paperwork instructions, they completed a walk through with the homeowners Once the walk through was complete, Mrs [redacted] and her husband left The crew started in the sew room of the house, where only cabinets was suppose to go They ended up taking the entire sewing room, which is very large and took almost a full truck by itself This is NOT mentioned to the estimator, only that (2) cabinets was going This caused the time to increase and the fact the foreman had to call the customers about every minutes to ask questions, since they refused to be there or have someone there.When the sewing room was added Mrs***, this cause more issues with space on the trucks The crew was not able to fit everything on the truck as originally planned So the General Manager, offered to send a crew out the very next day AT NO CHARGE to finish getting the items moved This was a $discount offered as a measure of Good Will to Mrs***.This is why the move took longer When you add items that the estimator did not see, it takes longer That is why it is disclosed numerous times, You will only be charged for ACTUAL TIME USED!Our estimator are 95% on there estimates when they estimate a house The 5% they are off is usually because they estimate too high, or customers have added items In Additional to the Bill, after an audit, We did find that our Driver did overcharge Mrs [redacted] by $95, which a check was sent to her As a measure of Good Will, Jay's Moving is offering a settlement of $
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] In answer to the sewing room Yes there were many boxes in that room Not only were all the contents of the white cabinets removed and ready to move we used this room as our "holding area" for the entire house As we packed up boxes we moved them to the sewing room to be moved by the moving company When the estimator came to give us the estimate we did not have any boxes in the room, as we had not closed on our new home We closed the day before the moveI fail to see what difference it makes to have the contents of the house in boxes in a different room, as the amount of contents is the same either wayWhen the crew arrived, after the walkthru we left to go get the new house ready for the movers We gave our phone number to the crew and told them we could be back in minutes if they needed us We were never told we needed to stay at the old house or we would have As for calling us every minutes that is simply NOT TRUE Attached are the cell phone records for April 25, the day of the move The first call is at 7:34am to tell us the crew was on the way to our old home The 2nd call to us was at 2:to tell us the old house was packed and they were coming to the new house as soon as they stopped for lunch As you can see from the records, there is outgoing call to Jays Moving at 11: This call was to express our concern that the trucks they sent were not big enough for the contents of our home We were assured that everything was fine and OK Obviously that was not the case The contents were so underestimated that they had to send a truck back the next day, in what he says is his goodwill for $ If they had estimated correctly, and had the right trucks, they would not have to come back at all When I called to discuss this bill the Monday after the move, when I finally talked to the Manager, he actually told me I should have known I could not move a house of our size for the price quoted When I asked to speak to someone else he told me he was the Manager, not one else I wonder who owns Jays Moving, and if they are aware of how dishonest this estimating process is If this is indeed, just a mistake, then we feel our offer to pay 20% more is more than fair Please send a refund of $ [redacted] ***
Customer was in fact talked back on 11/15/ It went straight to voicemail Jay's Moving has been in Business since 1951, we believe in being fair and honest with all customers when problem ariseWe are willing to do the following:guys for hours @ $129/hr = $ (not $694.50)We charge hour travel charge of $= $ (agreed upon in the estimate and signed by customer, which is attached)There is a $Fuel charge= $ (agreed upon in the estimate and signed by customer, which is attached)Materials used on the job = $ (agreed upon in the estimate and signed by customer, which is attached)Grand Total of = $- 10% off up to $= - $ that was paid = $ still owed We are willing to give an additional $discount which will leave a balance of $due We believe that this is very fairThat is a total of $off her bill Everything is attached, with a new bill We even came in under her estimated cost which is also attached.We believe the balance of $is fair
Mrs*** received an estimate on March 11, to move her sqfthome. During the estimate, the estimator went through each room with her. She was given an estimate based on the items she wanted us to move. On move day, April 25, 2015, the crew showed to the home to start
the move. Following their paperwork instructions, they completed a walk through with the homeowners. Once the walk through was complete, Mrs*** and her husband left. The crew started in the sew room of the house, where only cabinets was suppose to go. They ended up taking the entire sewing room, which is very large and took almost a full truck by itself. This is NOT mentioned to the estimator, only that (2) cabinets was going. This caused the time to increase and the fact the foreman had to call the customers about every minutes to ask questions, since they refused to be there or have someone there.When the sewing room was added Mrs***, this cause more issues with space on the trucks. The crew was not able to fit everything on the truck as originally planned. So the General Manager, offered to send a crew out the very next day AT NO CHARGE to finish getting the items moved. This was a $discount offered as a measure of Good Will to Mrs***.This is why the move took longer. When you add items that the estimator did not see, it takes longer. That is why it is disclosed numerous times, You will only be charged for ACTUAL TIME USED!Our estimator are 95% on there estimates when they estimate a house. The 5% they are off is usually because they estimate too high, or customers have added items. In Additional to the Bill, after an audit, We did find that our Driver did overcharge Mrs*** by $95, which a check was sent to her. As a measure of Good Will, Jay's Moving is offering a settlement of $
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no time did your crew ask us to stay at the house At no time did your contract say we needed to stay at the house We offered to stay, and gave contacts numbers to the crew As stated before, and attached were my cell phone numbers, no one called with any questions In my opinion the move took actual time longer because you grossly underestimated the contents, of our home You underestimated the size trucks needed to move our home You underestimated the manpower, and crewsize needed to move our home Estimating is part of your job, not my responsibility DOUBLE the estimate is unacceptableIf not a mistake this was a bait and switch We are only willing to accept the original requestRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Ms***, There have been quite a few changes at Jay's and I am the one now looking over your complaintI am very familiar with your move and some of the things that transpired during the moveThese things are very regrettable and due to some of the items in your complaint an employee
was terminatedSecondary to that the balance of your bill was waived, that amount totaled $Again, it is very regrettable this happened and is not indicative of what Jay's stands for or our reputation within the community I believe we have taken the right steps to satisfy your claimIf I missing something, please reach out to me and I will get it taken care ofThank you. Patrick D***Executive Director Jay's Moving Company
On August 8th, Mrs*** was scheduled to move with us. That morning, the truck scheduled for her move had some mechanical failures that I was uncomfortable with sending it out. I called and spoke to Mrs*** and explained what had happened and that we were trying to get it fixed
soon and I would be in touch. I later called and told Mr*** that we needed to reschedule for tomorrow (Sunday) dueto the truck being broke down and we would offer them a 10% discount on their total bill, which we did. On Sunday morning the crew arrived at the home and loaded everything up and traveled to the new home of Mrand Mrs***. They asked the crew if they could wait to unload the furniture until they cleaned the house up. The crew said yes, but you will be charged for the time we have to wait. There was a piece in question,it was a large piecemoving upstairs in a tight area. Our crews are told if they feel uncomfortable moving a piece in place, because they think damage will occur, they are to notify the homeowner and let them know, which they did. Mr*** became very angry with the crew and told them to unload his *** furniture and get the *** out of his house. The crew unloaded everything in the front room, collected the amount due, gave the 10% off the total bill and left. On Monday, August 10th, The missing box of silverware was recovered and returned, as far as the other box, it was not on our truck or turned in. Mr*** called the office and expressed his dissatisfaction. He spoke with Jeff W***, General Manager. We discussed all that had happened, and Mr*** admitted on the phone that he got very upset with the guys and told them to unload the *** truck and get out of his *** house. I told Mr***, I would discuss this with the crew and find out what happened. At no time did he ask for anything. Before we could address anything with the crew, the next thing we get is a comment on our twitter page. (Attached) "@JaysMoving next time your truck breaks down either tell me you areclosed on Sunday or find guys that actually want to work. #badattitudes"While Mr*** is correct, we don't usually work on Sundays, but we wanted to make sure our customer was taken care of right away due to the truck breaking down. The total bill was for $before the discount. After discount $was the total. Jay's is willing to discount the bill to $even and we will send a refund check back for $79.00 . We will not be issuing a full refund, because work was performed and Mr*** told them to unload it where it was unloaded. Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
In answer to the sewing room. Yes there were many boxes in that room. Not only were all the contents of the white cabinets removed and ready to move we used this room as our "holding area" for the entire house. As we packed up boxes we moved them to the sewing room to be moved by the moving company. When the estimator came to give us the estimate we did not have any boxes in the room, as we had not closed on our new home. We closed the day before the moveI fail to see what difference it makes to have the contents of the house in boxes in a different room, as the amount of contents is the same either wayWhen the crew arrived, after the walkthru we left to go get the new house ready for the movers. We gave our phone number to the crew and told them we could be back in minutes if they needed us. We were never told we needed to stay at the old house or we would have. As for calling us every minutes that is simply NOT TRUE. Attached are the cell phone records for April 25, the day of the move. The first call is at 7:34am to tell us the crew was on the way to our old home. The 2nd call to us was at 2:to tell us the old house was packed and they were coming to the new house as soon as they stopped for lunch. As you can see from the records, there is outgoing call to Jays Moving at 11:16. This call was to express our concern that the trucks they sent were not big enough for the contents of our home. We were assured that everything was fine and OK. Obviously that was not the case. The contents were so underestimated that they had to send a truck back the next day, in what he says is his goodwill for $287.50. If they had estimated correctly, and had the right trucks, they would not have to come back at all
When I called to discuss this bill the Monday after the move, when I finally talked to the Manager, he actually told me I should have known I could not move a house of our size for the price quoted. When I asked to speak to someone else he told me he was the Manager, not one else. I wonder who owns Jays Moving, and if they are aware of how dishonest this estimating process is. If this is indeed, just a mistake, then we feel our offer to pay 20% more is more than fair. Please send a refund of $
*** ***
Customer was in fact talked back on 11/15/2016. It went straight to voicemail. Jay's Moving has been in Business since 1951, we believe in being fair and honest with all customers when problem ariseWe are willing to do the following:guys for hours @ $129/hr
= $709.50 (not $694.50)We charge hour travel charge of $129.00 = $129.00 (agreed upon in the estimate and signed by customer, which is attached)There is a $Fuel charge= $ 40.00 (agreed upon in the estimate and signed by customer, which is attached)Materials used on the job = $ 20.00 (agreed upon in the estimate and signed by customer, which is attached)Grand Total of = $- 10% off up to $= - $ that was paid = $ still owed. We are willing to give an additional $discount which will leave a balance of $due. We believe that this is very fairThat is a total of $off her bill. Everything is attached, with a new bill. We even came in under her estimated cost which is also attached.We believe the balance of $is fair
In the estimate Mrs*** received, it states that you will be charged for actual time used. The crew completed the move, worked very hard even though the customers were never there for direction. Jay's Moving has offered to refund an additional $to the already received discount. This offer still stands
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Mrs [redacted] received an estimate on March 11, to move her sqfthome During the estimate, the estimator went through each room with her She was given an estimate based on the items she wanted us to move On move day, April 25, 2015, the crew showed to the home to start the move Following their paperwork instructions, they completed a walk through with the homeowners Once the walk through was complete, Mrs [redacted] and her husband left The crew started in the sew room of the house, where only cabinets was suppose to go They ended up taking the entire sewing room, which is very large and took almost a full truck by itself This is NOT mentioned to the estimator, only that (2) cabinets was going This caused the time to increase and the fact the foreman had to call the customers about every minutes to ask questions, since they refused to be there or have someone there.When the sewing room was added Mrs***, this cause more issues with space on the trucks The crew was not able to fit everything on the truck as originally planned So the General Manager, offered to send a crew out the very next day AT NO CHARGE to finish getting the items moved This was a $discount offered as a measure of Good Will to Mrs***.This is why the move took longer When you add items that the estimator did not see, it takes longer That is why it is disclosed numerous times, You will only be charged for ACTUAL TIME USED!Our estimator are 95% on there estimates when they estimate a house The 5% they are off is usually because they estimate too high, or customers have added items In Additional to the Bill, after an audit, We did find that our Driver did overcharge Mrs [redacted] by $95, which a check was sent to her As a measure of Good Will, Jay's Moving is offering a settlement of $
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] In answer to the sewing room Yes there were many boxes in that room Not only were all the contents of the white cabinets removed and ready to move we used this room as our "holding area" for the entire house As we packed up boxes we moved them to the sewing room to be moved by the moving company When the estimator came to give us the estimate we did not have any boxes in the room, as we had not closed on our new home We closed the day before the moveI fail to see what difference it makes to have the contents of the house in boxes in a different room, as the amount of contents is the same either wayWhen the crew arrived, after the walkthru we left to go get the new house ready for the movers We gave our phone number to the crew and told them we could be back in minutes if they needed us We were never told we needed to stay at the old house or we would have As for calling us every minutes that is simply NOT TRUE Attached are the cell phone records for April 25, the day of the move The first call is at 7:34am to tell us the crew was on the way to our old home The 2nd call to us was at 2:to tell us the old house was packed and they were coming to the new house as soon as they stopped for lunch As you can see from the records, there is outgoing call to Jays Moving at 11: This call was to express our concern that the trucks they sent were not big enough for the contents of our home We were assured that everything was fine and OK Obviously that was not the case The contents were so underestimated that they had to send a truck back the next day, in what he says is his goodwill for $ If they had estimated correctly, and had the right trucks, they would not have to come back at all When I called to discuss this bill the Monday after the move, when I finally talked to the Manager, he actually told me I should have known I could not move a house of our size for the price quoted When I asked to speak to someone else he told me he was the Manager, not one else I wonder who owns Jays Moving, and if they are aware of how dishonest this estimating process is If this is indeed, just a mistake, then we feel our offer to pay 20% more is more than fair Please send a refund of $ [redacted] ***
Customer was in fact talked back on 11/15/ It went straight to voicemail Jay's Moving has been in Business since 1951, we believe in being fair and honest with all customers when problem ariseWe are willing to do the following:guys for hours @ $129/hr = $ (not $694.50)We charge hour travel charge of $= $ (agreed upon in the estimate and signed by customer, which is attached)There is a $Fuel charge= $ (agreed upon in the estimate and signed by customer, which is attached)Materials used on the job = $ (agreed upon in the estimate and signed by customer, which is attached)Grand Total of = $- 10% off up to $= - $ that was paid = $ still owed We are willing to give an additional $discount which will leave a balance of $due We believe that this is very fairThat is a total of $off her bill Everything is attached, with a new bill We even came in under her estimated cost which is also attached.We believe the balance of $is fair
Mrs*** received an estimate on March 11, to move her sqfthome. During the estimate, the estimator went through each room with her. She was given an estimate based on the items she wanted us to move. On move day, April 25, 2015, the crew showed to the home to start
the move. Following their paperwork instructions, they completed a walk through with the homeowners. Once the walk through was complete, Mrs*** and her husband left. The crew started in the sew room of the house, where only cabinets was suppose to go. They ended up taking the entire sewing room, which is very large and took almost a full truck by itself. This is NOT mentioned to the estimator, only that (2) cabinets was going. This caused the time to increase and the fact the foreman had to call the customers about every minutes to ask questions, since they refused to be there or have someone there.When the sewing room was added Mrs***, this cause more issues with space on the trucks. The crew was not able to fit everything on the truck as originally planned. So the General Manager, offered to send a crew out the very next day AT NO CHARGE to finish getting the items moved. This was a $discount offered as a measure of Good Will to Mrs***.This is why the move took longer. When you add items that the estimator did not see, it takes longer. That is why it is disclosed numerous times, You will only be charged for ACTUAL TIME USED!Our estimator are 95% on there estimates when they estimate a house. The 5% they are off is usually because they estimate too high, or customers have added items. In Additional to the Bill, after an audit, We did find that our Driver did overcharge Mrs*** by $95, which a check was sent to her. As a measure of Good Will, Jay's Moving is offering a settlement of $
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no time did your crew ask us to stay at the house At no time did your contract say we needed to stay at the house We offered to stay, and gave contacts numbers to the crew As stated before, and attached were my cell phone numbers, no one called with any questions In my opinion the move took actual time longer because you grossly underestimated the contents, of our home You underestimated the size trucks needed to move our home You underestimated the manpower, and crewsize needed to move our home Estimating is part of your job, not my responsibility DOUBLE the estimate is unacceptableIf not a mistake this was a bait and switch We are only willing to accept the original requestRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Ms***, There have been quite a few changes at Jay's and I am the one now looking over your complaintI am very familiar with your move and some of the things that transpired during the moveThese things are very regrettable and due to some of the items in your complaint an employee
was terminatedSecondary to that the balance of your bill was waived, that amount totaled $Again, it is very regrettable this happened and is not indicative of what Jay's stands for or our reputation within the community I believe we have taken the right steps to satisfy your claimIf I missing something, please reach out to me and I will get it taken care ofThank you. Patrick D***Executive Director Jay's Moving Company
On August 8th, Mrs*** was scheduled to move with us. That morning, the truck scheduled for her move had some mechanical failures that I was uncomfortable with sending it out. I called and spoke to Mrs*** and explained what had happened and that we were trying to get it fixed
soon and I would be in touch. I later called and told Mr*** that we needed to reschedule for tomorrow (Sunday) dueto the truck being broke down and we would offer them a 10% discount on their total bill, which we did. On Sunday morning the crew arrived at the home and loaded everything up and traveled to the new home of Mrand Mrs***. They asked the crew if they could wait to unload the furniture until they cleaned the house up. The crew said yes, but you will be charged for the time we have to wait. There was a piece in question,it was a large piecemoving upstairs in a tight area. Our crews are told if they feel uncomfortable moving a piece in place, because they think damage will occur, they are to notify the homeowner and let them know, which they did. Mr*** became very angry with the crew and told them to unload his *** furniture and get the *** out of his house. The crew unloaded everything in the front room, collected the amount due, gave the 10% off the total bill and left. On Monday, August 10th, The missing box of silverware was recovered and returned, as far as the other box, it was not on our truck or turned in. Mr*** called the office and expressed his dissatisfaction. He spoke with Jeff W***, General Manager. We discussed all that had happened, and Mr*** admitted on the phone that he got very upset with the guys and told them to unload the *** truck and get out of his *** house. I told Mr***, I would discuss this with the crew and find out what happened. At no time did he ask for anything. Before we could address anything with the crew, the next thing we get is a comment on our twitter page. (Attached) "@JaysMoving next time your truck breaks down either tell me you areclosed on Sunday or find guys that actually want to work. #badattitudes"While Mr*** is correct, we don't usually work on Sundays, but we wanted to make sure our customer was taken care of right away due to the truck breaking down. The total bill was for $before the discount. After discount $was the total. Jay's is willing to discount the bill to $even and we will send a refund check back for $79.00 . We will not be issuing a full refund, because work was performed and Mr*** told them to unload it where it was unloaded. Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
In answer to the sewing room. Yes there were many boxes in that room. Not only were all the contents of the white cabinets removed and ready to move we used this room as our "holding area" for the entire house. As we packed up boxes we moved them to the sewing room to be moved by the moving company. When the estimator came to give us the estimate we did not have any boxes in the room, as we had not closed on our new home. We closed the day before the moveI fail to see what difference it makes to have the contents of the house in boxes in a different room, as the amount of contents is the same either wayWhen the crew arrived, after the walkthru we left to go get the new house ready for the movers. We gave our phone number to the crew and told them we could be back in minutes if they needed us. We were never told we needed to stay at the old house or we would have. As for calling us every minutes that is simply NOT TRUE. Attached are the cell phone records for April 25, the day of the move. The first call is at 7:34am to tell us the crew was on the way to our old home. The 2nd call to us was at 2:to tell us the old house was packed and they were coming to the new house as soon as they stopped for lunch. As you can see from the records, there is outgoing call to Jays Moving at 11:16. This call was to express our concern that the trucks they sent were not big enough for the contents of our home. We were assured that everything was fine and OK. Obviously that was not the case. The contents were so underestimated that they had to send a truck back the next day, in what he says is his goodwill for $287.50. If they had estimated correctly, and had the right trucks, they would not have to come back at all
When I called to discuss this bill the Monday after the move, when I finally talked to the Manager, he actually told me I should have known I could not move a house of our size for the price quoted. When I asked to speak to someone else he told me he was the Manager, not one else. I wonder who owns Jays Moving, and if they are aware of how dishonest this estimating process is. If this is indeed, just a mistake, then we feel our offer to pay 20% more is more than fair. Please send a refund of $
*** ***
Customer was in fact talked back on 11/15/2016. It went straight to voicemail. Jay's Moving has been in Business since 1951, we believe in being fair and honest with all customers when problem ariseWe are willing to do the following:guys for hours @ $129/hr
= $709.50 (not $694.50)We charge hour travel charge of $129.00 = $129.00 (agreed upon in the estimate and signed by customer, which is attached)There is a $Fuel charge= $ 40.00 (agreed upon in the estimate and signed by customer, which is attached)Materials used on the job = $ 20.00 (agreed upon in the estimate and signed by customer, which is attached)Grand Total of = $- 10% off up to $= - $ that was paid = $ still owed. We are willing to give an additional $discount which will leave a balance of $due. We believe that this is very fairThat is a total of $off her bill. Everything is attached, with a new bill. We even came in under her estimated cost which is also attached.We believe the balance of $is fair
In the estimate Mrs*** received, it states that you will be charged for actual time used. The crew completed the move, worked very hard even though the customers were never there for direction. Jay's Moving has offered to refund an additional $to the already received discount. This offer still stands