Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Ms. [redacted], There have been quite a few changes at Jay's and I am the one now looking over your complaint. I am very familiar with your move and some of the things that transpired during the move. These things are very regrettable and due to some of the items in your complaint an employee...
was terminated. Secondary to that the balance of your bill was waived, that amount totaled $1075. Again, it is very regrettable this happened and is not indicative of what Jay's stands for or our reputation within the community. I believe we have taken the right steps to satisfy your claim. If I missing something, please reach out to me and I will get it taken care of. Thank you. Patrick D[redacted]Executive Director Jay's Moving Company
Customer was in fact talked back on 11/15/2016. It went straight to voicemail. Jay's Moving has been in Business since 1951, we believe in being fair and honest with all customers when problem arise. We are willing to do the following:3 guys for 5.5 hours @ $129/hr...
= $709.50 (not $694.50)We charge 1 hour travel charge of $129.00 = $129.00 (agreed upon in the estimate and signed by customer, which is attached)There is a $40 Fuel charge= $ 40.00 (agreed upon in the estimate and signed by customer, which is attached)Materials used on the job = $ 20.00 (agreed upon in the estimate and signed by customer, which is attached)Grand Total of = �...⇄ $898.50 - 10% off up to $50 = 848.50 - $ 694.50 that was paid = $ 154.00 still owed. We are willing to give an additional $95 discount which will leave a balance of $59.00 due. We believe that this is very fair. That is a total of $145 off her bill. Everything is attached, with a new bill. We even came in under her estimated cost which is also attached.We believe the balance of $59 is fair.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
In answer to the sewing room. Yes there were many boxes in that room. Not only were all the contents of the 2 white cabinets removed and ready to move we used this room as our "holding area" for the entire house. As we packed up boxes we moved them to the sewing room to be moved by the moving company. When the estimator came to give us the estimate we did not have any boxes in the room, as we had not closed on our new home. We closed the day before the move. I fail to see what difference it makes to have the contents of the house in boxes in a different room, as the amount of contents is the same either way. When the crew arrived, after the walkthru we left to go get the new house ready for the movers. We gave our phone number to the crew and told them we could be back in 15 minutes if they needed us. We were never told we needed to stay at the old house or we would have. As for calling us every 20 minutes that is simply NOT TRUE. Attached are the cell phone records for April 25, the day of the move. The first call is at 7:34am to tell us the crew was on the way to our old home. The 2nd call to us was at 2:33 to tell us the old house was packed and they were coming to the new house as soon as they stopped for lunch. As you can see from the records, there is 1 outgoing call to Jays Moving at 11:16. This call was to express our concern that the trucks they sent were not big enough for the contents of our home. We were assured that everything was fine and OK. Obviously that was not the case. The contents were so underestimated that they had to send a truck back the next day, in what he says is his goodwill for $287.50. If they had estimated correctly, and had the right trucks, they would not have to come back at all.
When I called to discuss this bill the Monday after the move, when I finally talked to the Manager, he actually told me I should have known I could not move a house of our size for the price quoted. When I asked to speak to someone else he told me he was the Manager, not one else. I wonder who owns Jays Moving, and if they are aware of how dishonest this estimating process is. If this is indeed, just a mistake, then we feel our offer to pay 20% more is more than fair. Please send a refund of $936
[redacted]
Mrs. [redacted] received an estimate on March 11, 2015 to move her 2800 sq. ft. home. During the estimate, the estimator went through each room with her. She was given an estimate based on the items she wanted us to move. On move day, April 25, 2015, the crew showed to the home to start...
the move. Following their paperwork instructions, they completed a walk through with the homeowners. Once the walk through was complete, Mrs. [redacted] and her husband left. The crew started in the sew room of the house, where only 2 cabinets was suppose to go. They ended up taking the entire sewing room, which is very large and took almost a full truck by itself. This is NOT mentioned to the estimator, only that (2) cabinets was going. This caused the time to increase and the fact the foreman had to call the customers about every 20 minutes to ask questions, since they refused to be there or have someone there.When the sewing room was added Mrs. [redacted], this cause more issues with space on the trucks. The crew was not able to fit everything on the truck as originally planned. So the General Manager, offered to send a crew out the very next day AT NO CHARGE to finish getting the items moved. This was a $287.50 discount offered as a measure of Good Will to Mrs. [redacted].This is why the move took longer. When you add items that the estimator did not see, it takes longer. That is why it is disclosed numerous times, You will only be charged for ACTUAL TIME USED!Our estimator are 95% on there estimates when they estimate a house. The 5% they are off is usually because they estimate too high, or customers have added items. In Additional to the Bill, after an audit, We did find that our Driver did overcharge Mrs. [redacted] by $95, which a check was sent to her. As a measure of Good Will, Jay's Moving is offering a settlement of $200.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no time did your crew ask us to stay at the house. At no time did your contract say we needed to stay at the house. We offered to stay, and gave contacts numbers to the crew. As stated before, and attached were my cell phone numbers, no one called with any questions. In my opinion the move took actual time longer because you grossly underestimated the contents, of our home. You underestimated the size trucks needed to move our home. You underestimated the manpower, and crewsize needed to move our home Estimating is part of your job, not my responsibility. DOUBLE the estimate is unacceptable. If not a mistake this was a bait and switch. We are only willing to accept the original requestRegards,[redacted]
In the estimate Mrs. [redacted] received, it states that you will be charged for actual time used. The crew completed the move, worked very hard even though the customers were never there for direction. Jay's Moving has offered to refund an additional $200.00 to the already received discount. This offer still stands.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Ms. [redacted], There have been quite a few changes at Jay's and I am the one now looking over your complaint. I am very familiar with your move and some of the things that transpired during the move. These things are very regrettable and due to some of the items in your complaint an employee...
was terminated. Secondary to that the balance of your bill was waived, that amount totaled $1075. Again, it is very regrettable this happened and is not indicative of what Jay's stands for or our reputation within the community. I believe we have taken the right steps to satisfy your claim. If I missing something, please reach out to me and I will get it taken care of. Thank you. Patrick D[redacted]Executive Director Jay's Moving Company
Customer was in fact talked back on 11/15/2016. It went straight to voicemail. Jay's Moving has been in Business since 1951, we believe in being fair and honest with all customers when problem arise. We are willing to do the following:3 guys for 5.5 hours @ $129/hr...
= $709.50 (not $694.50)We charge 1 hour travel charge of $129.00 = $129.00 (agreed upon in the estimate and signed by customer, which is attached)There is a $40 Fuel charge= $ 40.00 (agreed upon in the estimate and signed by customer, which is attached)Materials used on the job = $ 20.00 (agreed upon in the estimate and signed by customer, which is attached)Grand Total of = �...⇄ $898.50 - 10% off up to $50 = 848.50 - $ 694.50 that was paid = $ 154.00 still owed. We are willing to give an additional $95 discount which will leave a balance of $59.00 due. We believe that this is very fair. That is a total of $145 off her bill. Everything is attached, with a new bill. We even came in under her estimated cost which is also attached.We believe the balance of $59 is fair.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
In answer to the sewing room. Yes there were many boxes in that room. Not only were all the contents of the 2 white cabinets removed and ready to move we used this room as our "holding area" for the entire house. As we packed up boxes we moved them to the sewing room to be moved by the moving company. When the estimator came to give us the estimate we did not have any boxes in the room, as we had not closed on our new home. We closed the day before the move. I fail to see what difference it makes to have the contents of the house in boxes in a different room, as the amount of contents is the same either way. When the crew arrived, after the walkthru we left to go get the new house ready for the movers. We gave our phone number to the crew and told them we could be back in 15 minutes if they needed us. We were never told we needed to stay at the old house or we would have. As for calling us every 20 minutes that is simply NOT TRUE. Attached are the cell phone records for April 25, the day of the move. The first call is at 7:34am to tell us the crew was on the way to our old home. The 2nd call to us was at 2:33 to tell us the old house was packed and they were coming to the new house as soon as they stopped for lunch. As you can see from the records, there is 1 outgoing call to Jays Moving at 11:16. This call was to express our concern that the trucks they sent were not big enough for the contents of our home. We were assured that everything was fine and OK. Obviously that was not the case. The contents were so underestimated that they had to send a truck back the next day, in what he says is his goodwill for $287.50. If they had estimated correctly, and had the right trucks, they would not have to come back at all.
When I called to discuss this bill the Monday after the move, when I finally talked to the Manager, he actually told me I should have known I could not move a house of our size for the price quoted. When I asked to speak to someone else he told me he was the Manager, not one else. I wonder who owns Jays Moving, and if they are aware of how dishonest this estimating process is. If this is indeed, just a mistake, then we feel our offer to pay 20% more is more than fair. Please send a refund of $936
[redacted]
Mrs. [redacted] received an estimate on March 11, 2015 to move her 2800 sq. ft. home. During the estimate, the estimator went through each room with her. She was given an estimate based on the items she wanted us to move. On move day, April 25, 2015, the crew showed to the home to start...
the move. Following their paperwork instructions, they completed a walk through with the homeowners. Once the walk through was complete, Mrs. [redacted] and her husband left. The crew started in the sew room of the house, where only 2 cabinets was suppose to go. They ended up taking the entire sewing room, which is very large and took almost a full truck by itself. This is NOT mentioned to the estimator, only that (2) cabinets was going. This caused the time to increase and the fact the foreman had to call the customers about every 20 minutes to ask questions, since they refused to be there or have someone there.When the sewing room was added Mrs. [redacted], this cause more issues with space on the trucks. The crew was not able to fit everything on the truck as originally planned. So the General Manager, offered to send a crew out the very next day AT NO CHARGE to finish getting the items moved. This was a $287.50 discount offered as a measure of Good Will to Mrs. [redacted].This is why the move took longer. When you add items that the estimator did not see, it takes longer. That is why it is disclosed numerous times, You will only be charged for ACTUAL TIME USED!Our estimator are 95% on there estimates when they estimate a house. The 5% they are off is usually because they estimate too high, or customers have added items. In Additional to the Bill, after an audit, We did find that our Driver did overcharge Mrs. [redacted] by $95, which a check was sent to her. As a measure of Good Will, Jay's Moving is offering a settlement of $200.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no time did your crew ask us to stay at the house. At no time did your contract say we needed to stay at the house. We offered to stay, and gave contacts numbers to the crew. As stated before, and attached were my cell phone numbers, no one called with any questions. In my opinion the move took actual time longer because you grossly underestimated the contents, of our home. You underestimated the size trucks needed to move our home. You underestimated the manpower, and crewsize needed to move our home Estimating is part of your job, not my responsibility. DOUBLE the estimate is unacceptable. If not a mistake this was a bait and switch. We are only willing to accept the original requestRegards,[redacted]
In the estimate Mrs. [redacted] received, it states that you will be charged for actual time used. The crew completed the move, worked very hard even though the customers were never there for direction. Jay's Moving has offered to refund an additional $200.00 to the already received discount. This offer still stands.