Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:My credit card company has not received a request for my account to be credited In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This customer was working with an Interior Designer who contacted us, we advised the price will remain the same as what they paid and would not charge any additional feeAlso this order was purchased ON SALE and Per our policy in which the customer agreed to upon checkout: We cannot accept order cancellations on any custom made product, closeout, clearance, discontinued or items purchased on saleAll sales on such items are finalTherefore this order can not be cancelledThe item will be shipped and delivered per our policy
Revdex.com:At this time, my complaint, ID [redacted] regarding Vielle and Frances, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke to someone in Customer Service at the business and they gave me a transaction ID # [redacted] that the refund was processed withI then called the banks Electronic Claims Department and they searched my account and they searched this transaction id #Neither showed that a refund was processedThe bank will attempt to call the business with a way call to include myself to resolve this issue tomorrow In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is clear from the Company's response that they are liable for a refund of the damaged lamps because cannot dispute any of the facts laid out in my last responseImportantly: They do not dispute that they agreed to refund me the price of the lamps on September *That should be the end of the story They do not dispute that I complied with the return policy by promptly filling out a Damage Form within hours, which they reviewed and approved They do not dispute that they were the ones who failed to comply with their own return policy, which is to provide me with a return authorization number after approving the damage claim, which never happened They do not dispute that there is nothing contained in their return policy that prevents me from reaching out to [redacted] to track a pick-up They do not dispute that the information that [redacted] provided me--that [redacted] would not be picking up my lamps--was in fact correct They do not dispute that they provided me the tracking number that I used to find out from [redacted] that my package was not being shipped or that [redacted] has a 1-number that I could call to get information about the alleged pick up They do not dispute that they refused to provide me any information about when [redacted] would allegedly pick up the lamps other than to say at some point in the next days They do not dispute that [redacted] has agreed to refund them the cost of the lamps, yet will not refund me the money, and therefore are attempting to be paid twice for these lamps They do not dispute that they have defamed me by publishing a statement on the Revdex.com website that I'm being investigated for fraud In sum, Vielle and Frances is in violation of their oral contract to refund me the money, in violation of their own return policy, and likely in violation of the law for defamation and fraudFar from providing horrible customer service, this company has violated the rules of ethicsThe company should be required to refund me the cost of the broken lamps, and the Revdex.com should explore whether the company should be punished for illegal business practices
Dear [redacted] & Revdex.com, I have looked into this order and see that a refund was issued on January ***Our accounting department was closed for holiday from December **, thru January ***If the refund has not shown up on your credit card statement within days from the date of the refund please call customer service at ###-###-####Thank you for shopping with us and we sincerely apologize for this inconvenienceSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have monitored my account from which the funds were withdrawn and have not had a credit for $or any amount close to thatI called Vielle and Frances several times before filing my complaint to no availIt seems that if they had credited my account they would have responded to my calls or email and stated thatCan you ask them to provide the transaction info to prove that they have indeed returned my money? My account on their website still shows that I have an order for the table with the status of "payment review" I appreciate your reconsidering this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:My credit card company has not received a request for my account to be credited In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This customer was working with an Interior Designer who contacted us, we advised the price will remain the same as what they paid and would not charge any additional feeAlso this order was purchased ON SALE and Per our policy in which the customer agreed to upon checkout: We cannot accept order cancellations on any custom made product, closeout, clearance, discontinued or items purchased on saleAll sales on such items are finalTherefore this order can not be cancelledThe item will be shipped and delivered per our policy
Revdex.com:At this time, my complaint, ID [redacted] regarding Vielle and Frances, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke to someone in Customer Service at the business and they gave me a transaction ID # [redacted] that the refund was processed withI then called the banks Electronic Claims Department and they searched my account and they searched this transaction id #Neither showed that a refund was processedThe bank will attempt to call the business with a way call to include myself to resolve this issue tomorrow In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is clear from the Company's response that they are liable for a refund of the damaged lamps because cannot dispute any of the facts laid out in my last responseImportantly: They do not dispute that they agreed to refund me the price of the lamps on September *That should be the end of the story They do not dispute that I complied with the return policy by promptly filling out a Damage Form within hours, which they reviewed and approved They do not dispute that they were the ones who failed to comply with their own return policy, which is to provide me with a return authorization number after approving the damage claim, which never happened They do not dispute that there is nothing contained in their return policy that prevents me from reaching out to [redacted] to track a pick-up They do not dispute that the information that [redacted] provided me--that [redacted] would not be picking up my lamps--was in fact correct They do not dispute that they provided me the tracking number that I used to find out from [redacted] that my package was not being shipped or that [redacted] has a 1-number that I could call to get information about the alleged pick up They do not dispute that they refused to provide me any information about when [redacted] would allegedly pick up the lamps other than to say at some point in the next days They do not dispute that [redacted] has agreed to refund them the cost of the lamps, yet will not refund me the money, and therefore are attempting to be paid twice for these lamps They do not dispute that they have defamed me by publishing a statement on the Revdex.com website that I'm being investigated for fraud In sum, Vielle and Frances is in violation of their oral contract to refund me the money, in violation of their own return policy, and likely in violation of the law for defamation and fraudFar from providing horrible customer service, this company has violated the rules of ethicsThe company should be required to refund me the cost of the broken lamps, and the Revdex.com should explore whether the company should be punished for illegal business practices
Dear [redacted] & Revdex.com, I have looked into this order and see that a refund was issued on January ***Our accounting department was closed for holiday from December **, thru January ***If the refund has not shown up on your credit card statement within days from the date of the refund please call customer service at ###-###-####Thank you for shopping with us and we sincerely apologize for this inconvenienceSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have monitored my account from which the funds were withdrawn and have not had a credit for $or any amount close to thatI called Vielle and Frances several times before filing my complaint to no availIt seems that if they had credited my account they would have responded to my calls or email and stated thatCan you ask them to provide the transaction info to prove that they have indeed returned my money? My account on their website still shows that I have an order for the table with the status of "payment review" I appreciate your reconsidering this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]